I had to download ammyy for remote assistance regarding my finance issues and while downloading I was getting many warnings from my antivirus(Symantec). I had to run ammyy as the support guys insisted they have that only. So i ignored the warnings as I thought it must be false positive as ammyy is used by many people and i was downloading from the official site.
The real program began after running the ammyy program and i saw some help me recover html file being launched in my browser and an image and notepad file containing the same info being started at same time. I scanned the downloaded ammyy setup file(executable) via virustotal and was surprised to see many antivirus programs blacklisting it.
After searching Google a lot, my worst fears came true. I got to know this is a ransomware and as described online the help recover files asked me to pay for recovery. And, I saw the files on my desktop have become encrypted with some random names and random file extensions except for pictures.
My Tries at fixing
I tried fixing the problem by reading the online forums and found some here also. But I wasnt successful.
1. I scanned using Norton Internet security but it didnt detect anything.( I had excluded the virus from scans at the time of running as I thought it to be false positive). Even though I checked the settings to remove any exclusions but I didnt find any.
2. I scanned using Malwarebytes AntiMalware free version and it found the infection in the file which I had downloaded and removed it. It asked me to restart my pc to finish completing the removal process but on restart the help me recover messages again popped up.
3.I ran the Hitman Pro software and it didnt detect anything besides tracing cookies.
4.I ran the TrendMicro AntiRansomware 2.0 tool and it found infection in some legitimate programs in the "C" directory where my windows is installed. I selected the clean option and it asked me to reboot my pc to finish the removal process.However, it also didnt fix the problem.
5. I created the TrendMicro Antiransomware USB 3.0 utility on my pendrive and booted my pc with it but it was stuck on text reading "Nightsaber 3.1 ..." and didnt proceed even after waiting for an hour or so.
6. I flashed the HitmanPro.Kickstart USB flash drive but it was giving an error on selecting the option 1 saying "failed to read MBR"
on selecting option 2 the screen got stuck at "mbr read starting bootcode..."
Finally I had to give up as I think this is the last hope for me else I will have to format my pc
I would be grateful to you if you could help me soon as I read somewhere that ransomware increases its menace with time.
Edited by doc87, 07 December 2015 - 12:52 PM.