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Excel fails to start. 'Attempting to acces invalid Address'


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#1 TheEnderBen

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Posted 06 December 2015 - 10:21 AM

Hey Everyone,

 

I've been an IT student for a while now and there's this one problem neither me, or any professor at my institute can solve.

School's provided me with 5 free licenses for the entire microsoft office pack and I tried installing it recently. But whenever I start up Excel, Word, OneNote or anything part of the office pack it displays the error message: "C:\Program Files\Microsoft Office 15\root\office\EXCEL.EXE        Attempting to acces invalid address" (in excel's case, when trying to start up Word EXCEL.EXE is replaced by WORD.EXE and so forth). I've been told that this may have something to do with the fact that this computer once had the office pack installed but it was uninstalled after that. I've been searching all over the internet and couldn't find an answer. So I hope you people can help me. Thanks in advance.

 

I'm new to the site by the way.


Edited by hamluis, 09 December 2015 - 10:51 AM.
Moved from Win 7 to Business Apps - Hamluis.


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#2 hamluis

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Posted 06 December 2015 - 10:31 AM

First thing I would do...uninstall Office, then reinstall.

 

FWIW:  https://social.technet.microsoft.com/Forums/ie/en-US/8ee171ae-e14f-4253-920b-12e63e4d51a3/attempt-to-access-invalid-address-error-after-june-2014-updates-all-ie-versions?forum=ieitprocurrentver .

 

Louis



#3 TheEnderBen

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Posted 06 December 2015 - 12:30 PM

Already did that. Didn't work. It displays the exact same error after re-install



#4 dudeage

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Posted 07 December 2015 - 11:57 AM

If uninstall/reinstall doesn't work I would recommend contacting Microsoft as it may be a licensing issue.  



#5 mgrzeg

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Posted 07 December 2015 - 12:37 PM

If it's not a problem, you may also consider preparing a full memory dump of the failing process - it seems, that something is going wrong during the initialization of the app and analysis of the dump may answer some questions. To prepare such a dump:

 

1. Download the procdump: [CLICK]

2. Create a new directory c:\dumps

3. Unpack and store the procdump.exe in the c:\dumps

4. Run command line (Start | type cmd.exe into the start search box)

5. In the command line, change the working directory to the c:\dumps

 

Quote

cd c:\dumps

 

6. Run the procdump in the wait mode for Excel.exe

 

Quote

procdump.exe -e -ma -w Excel.exe

 

7. Try to run the Excel and wait for the dump. Then compress the file (you can use the 7-zip) and upload it to zippyshare.com or any other web file sharing site.

 

Sometimes the procdump doesn't create a dump, as the application exits just after first chance exception. In that case run in 6. a bit different command:

 

Quote

procdump.exe -e 1 -ma -w Excel.exe

 

and repeat the 7. step.

 

m.g.



#6 hamluis

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Posted 07 December 2015 - 01:59 PM

Well...you indicated (seemingly) that you only have a problem with Office...but I would like to see the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#7 TheEnderBen

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Posted 07 December 2015 - 04:45 PM

Okay. I'll do all of those tomorrow and post the results here.



#8 TheEnderBen

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Posted 08 December 2015 - 05:57 AM

Unfortunately the dump doesn't work. I did exactly what the instructions told me to but it keeps displaying: "Waiting for process named Excel.exe" after starting Excel. I've checked the task manager and there never is a process called Excel.exe or anything like it. It seems to just display the error message on startup before the even running the process. Anything I can do to make the dump work?
 
As for minitoolbox and speccy. Here they are:

 

Speccy Screenshot:

http://speccy.piriform.com/results/mh1s81ESeVvsaEUbZObJNce

 

And I've pasted the log in PasteBin to make the post less cluttered:

http://pastebin.com/zmjcBCi4

 

(if I shouldn't use pastebin or anything like it. Please tell me and I'll refrain from using it on these forums)


Edited by TheEnderBen, 08 December 2015 - 05:58 AM.


#9 hamluis

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Posted 08 December 2015 - 11:49 AM

Please...follow the instructions provided for the MiniToolBox data.  Cut/paste is not a heavy duty operation for most of us.

 

The Speccy link is posted correctly, thank you :).

 

Louis



#10 TheEnderBen

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Posted 08 December 2015 - 12:02 PM

There you go
 
MiniToolBox by Farbar  Version: 02-11-2015
Ran by Ben van Eekelen (administrator) on 08-12-2015 at 11:42:43
Running from "C:\Users\Ben van Eekelen\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: K55DR Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/08/2015 11:33:59 AM) (Source: usbperf) (User: )
Description: De waarde 'First Counter' onder de sleutel usbperf\Performance kan niet worden gelezen. Raadpleeg de gegevens voor de statuscodes.
 
Error: (12/07/2015 11:23:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4353
 
Error: (12/07/2015 11:23:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4353
 
Error: (12/07/2015 11:23:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/07/2015 11:23:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3214
 
Error: (12/07/2015 11:23:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3214
 
Error: (12/07/2015 11:23:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/07/2015 11:23:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2215
 
Error: (12/07/2015 11:23:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2215
 
Error: (12/07/2015 11:23:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (12/08/2015 11:39:34 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: toepassingsspecifiekLokaalStarten{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (via LRPC)
 
Error: (12/08/2015 11:38:23 AM) (Source: DCOM) (User: )
Description: C:\Windows\System32\wisptis.exe -Embedding740{A5B020FD-E04B-4E67-B65A-E7DEED25B2CF}
 
Error: (12/08/2015 11:29:34 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: toepassingsspecifiekLokaalStarten{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (via LRPC)
 
Error: (12/08/2015 11:19:34 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: toepassingsspecifiekLokaalStarten{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (via LRPC)
 
Error: (12/07/2015 09:50:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: toepassingsspecifiekLokaalStarten{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (via LRPC)
 
Error: (12/07/2015 09:40:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: toepassingsspecifiekLokaalStarten{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (via LRPC)
 
Error: (12/07/2015 09:30:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: toepassingsspecifiekLokaalStarten{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (via LRPC)
 
Error: (12/07/2015 09:20:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: toepassingsspecifiekLokaalStarten{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (via LRPC)
 
Error: (12/07/2015 09:10:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: toepassingsspecifiekLokaalStarten{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (via LRPC)
 
Error: (12/07/2015 09:00:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: toepassingsspecifiekLokaalStarten{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (via LRPC)
 
 
Microsoft Office Sessions:
=========================
Error: (12/08/2015 11:33:59 AM) (Source: usbperf)(User: )
Description:
 
Error: (12/07/2015 11:23:02 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4353
 
Error: (12/07/2015 11:23:02 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4353
 
Error: (12/07/2015 11:23:02 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/07/2015 11:23:01 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3214
 
Error: (12/07/2015 11:23:01 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3214
 
Error: (12/07/2015 11:23:01 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/07/2015 11:23:00 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2215
 
Error: (12/07/2015 11:23:00 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2215
 
Error: (12/07/2015 11:23:00 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
CodeIntegrity Errors:
===================================
  Date: 2015-09-20 15:03:07.982
  Description: De integriteit van de kopie voor het bestand \Device\HarddiskVolume3\Windows\System32\guard64.dll kan niet worden geverifieerd omdat de reeks kopie-hashes per pagina niet is gevonden op het systeem.
 
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Adblock Plus for IE (HKLM-x32\...\{1ce01891-839b-4ad1-b629-2e608ba0c6ba}) (Version: 1.0 - )
Adobe Flash Player 19 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 19.0.0.245 - Adobe Systems Incorporated)
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.245 - Adobe Systems Incorporated)
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AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 4.0.0.0 - AppEx Networks)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
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ASUS AI Recovery (HKLM-x32\...\{D39F0676-163E-4595-A917-E28F99BBD4D2}) (Version: 1.0.24 - ASUS)
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ASUS USB Charger Plus (HKLM-x32\...\{A859E3E5-C62F-4BFA-AF1D-2B95E03166AF}) (Version: 2.0.9 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.26 - ASUS)
ASUS Virtual Touch (HKLM-x32\...\{938CFBD4-0652-49E5-BB8B-153948865941}) (Version: 1.0.9 - ASUS)
ASUS WebStorage (HKLM-x32\...\ASUS WebStorage) (Version: 3.0.108.222 - eCareme Technologies, Inc.)
AsusScr_K5_noSound_En (HKLM-x32\...\AsusScr_K5_noSound_En) (Version: 1.0.0001 - ASUS)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0016 - ASUS)
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
Autopsy (HKLM\...\{9CAB0EE4-3355-44C3-A578-9B141BD9139E}) (Version: 3.1.3 - The Sleuth Kit)
Avira Antivirus (HKLM-x32\...\Avira Antivirus) (Version: 15.0.15.125 - Avira Operations GmbH & Co. KG)
Avira Launcher (HKLM-x32\...\{18BD67B4-2BB3-4D1B-A33A-1B57A3BB7A1C}) (Version: 1.1.49.18939 - Avira Operations GmbH & Co. KG) Hidden
Avira Launcher (HKLM-x32\...\{59c4462d-a177-4d44-a95b-deda1be79844}) (Version: 1.1.49.18939 - Avira Operations GmbH & Co. KG)
Blender (HKLM\...\{BBE9D9F0-3F77-4E26-9E10-1AFB56D41363}) (Version: 2.76.0 - Blender Foundation)
Blender (HKLM\...\Blender) (Version: 2.74 - Blender Foundation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
calibre (HKLM-x32\...\{5A119A69-9ACD-4287-97FB-1EC30DE71459}) (Version: 2.31.0 - Kovid Goyal)
calibre 64bit (HKLM\...\{BC5878F2-0FA4-4DC9-B12E-14BC4D2AEBB0}) (Version: 2.35.0 - Kovid Goyal)
CCleaner (HKLM\...\CCleaner) (Version: 5.07 - Piriform)
Clementine (HKLM-x32\...\Clementine) (Version: 1.2.3 - Clementine)
Comic Seer (HKLM-x32\...\{2B4F5227-1278-4C39-A5EE-F232785DF0D3}) (Version: 2.1 - Xylasoft)
COMODO Firewall (HKLM\...\{73830292-868E-4C82-9AF5-CCFE2047B6A3}) (Version: 8.2.0.4508 - COMODO Security Solutions Inc.)
Core Temp 1.0 RC5 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.0 - Alcpu)
CryptoPrevent (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version:  - Foolish IT LLC)
Cyberduck 4.7.2 (HKLM-x32\...\Cyberduck) (Version: 4.7.2 - )
DebugMode Wax 2.0 (HKLM-x32\...\DebugMode Wax 2.0) (Version:  - )
DVD Flick 1.3.0.7 (HKLM-x32\...\DVD Flick_is1) (Version: 1.3.0.7 - Dennis Meuwissen)
Egyptoball (HKLM-x32\...\Egyptoball_is1) (Version: 1.0 - Media Contact LLC)
Ekahau HeatMapper (HKLM\...\Heatmapper-1.1.4.39795) (Version: 1.1.4.39795 - Ekahau Inc.)
Eraser 6.2.0.2969 (HKLM\...\{66AB13EA-E7D2-4CFC-9B66-8E9EE44C89EE}) (Version: 6.2.2969 - The Eraser Project)
ETDWare PS/2-X64 10.5.9.0 (HKLM\...\Elantech) (Version: 10.5.9.0 - ELAN Microelectronic Corp.)
Fast Boot (HKLM\...\{13F4A7F3-EABC-4261-AF6B-1317777F0755}) (Version: 1.0.10 - ASUS)
FFmpeg (Windows) for Audacity version 2.2.2 (HKLM-x32\...\{9C7E31E3-017F-434C-AC40-24431A354A1E}_is1) (Version: 2.2.2 - )
FileASSASSIN (HKLM-x32\...\FileASSASSIN) (Version: 1.06 - Malwarebytes)
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GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Git version 2.6.2 (HKLM\...\Git_is1) (Version: 2.6.2 - The Git Development Community)
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GKrellM 2.3.5 (HKLM\...\GKrellM) (Version: 2.3.5 - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.86 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
GoPro App (HKLM-x32\...\{FA856359-2B03-4ABC-AC82-E69AF9F405CE}) (Version: 5.6.509 - GoPro, Inc.) Hidden
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HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
Helic (HKLM-x32\...\Helic_is1) (Version: 1.0 - Media Contact LLC)
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IIS 10.0 Express (HKLM\...\{5456A561-2429-411B-B2C8-CAE4411D446B}) (Version: 10.0.1733 - Microsoft Corporation)
IIS Express Application Compatibility Database for x64 (HKLM\...\{08274920-8908-45c2-9258-8ad67ff77b09}.sdb) (Version:  - )
IIS Express Application Compatibility Database for x86 (HKLM\...\{ad846bae-d44b-4722-abad-f7420e08bcd9}.sdb) (Version:  - )
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
InfraRecorder 0.53 (x64 edition) (HKLM\...\{2C22EA92-CB30-4932-0053-000001000000}) (Version: 0.53.00.00 - Christian Kindahl)
Inkscape 0.48.5 (HKLM-x32\...\Inkscape) (Version: 0.48.5 - )
Inkscape 0.91 (HKLM\...\{81922150-317E-4BB0-A31D-FF1C14F707C5}) (Version: 0.91 - inkscape.org)
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InstantOn for NB (HKLM-x32\...\{749F674B-2674-47E8-879C-5626A06B2A91}) (Version: 2.2.0 - ASUS)
ISO Workshop 5.3 (HKLM-x32\...\ISO Workshop_is1) (Version:  - Glorylogic)
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Java 8 Update 60 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Java SE Development Kit 8 Update 60 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0180600}) (Version: 8.0.600.27 - Oracle Corporation)
Jitsi (HKLM\...\{650A9287-EAEF-4818-8B11-0274B2AEC1E2}) (Version: 2.4.4997 - Jitsi)
Krita Desktop (x64) "2.7.9.6" (HKLM\...\{81837443-8B3B-44C6-A605-146B6973A8CB}) (Version: 2.7.9.6 - KO GmbH)
LADSPA_plugins-win-0.4.15 (HKLM-x32\...\LADSPA_plugins-win_is1) (Version:  - Audacity Team)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
LEGO Digital Designer (HKLM-x32\...\New LEGO Digital Designer) (Version:  - LEGO A/S)
LibreOffice 4.1 Help Pack (Dutch) (HKLM-x32\...\{2D2CF3C8-5F3A-458E-ABD6-EC79316354AB}) (Version: 4.1.4.2 - The Document Foundation)
LibreOffice 5.0.3.2 (HKLM\...\{F6536765-3E8F-4D1E-9833-0A89F4681D79}) (Version: 5.0.3.2 - The Document Foundation)
LinuxSampler 20130619 (HKLM\...\LinuxSampler) (Version:  - )
LMMS 1.1.3 (HKLM-x32\...\LMMS) (Version: 1.1.3 - LMMS Developers)
Mad Daedalus 1.1.9 (HKLM-x32\...\{14A5CC00-69A4-4828-9439-04D7F6C6D456}) (Version: 1.1.9 - LittleWing Pinball)
Malwarebytes Anti-Malware versie 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5 Multi-Targeting Pack (HKLM-x32\...\{56E962F0-4FB0-3C67-88DB-9EAA6EEFC493}) (Version: 4.5.50710 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU) (HKLM-x32\...\{D3517C62-68A5-37CF-92F7-93C029A89681}) (Version: 4.5.50932 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (HKLM-x32\...\{6A0C6700-EA93-372C-8871-DCCF13D160A4}) (Version: 4.5.50932 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 SDK (HKLM-x32\...\{19A5926D-66E1-46FC-854D-163AA10A52D3}) (Version: 4.5.51641 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Nederlands) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1043) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack (ENU) (HKLM-x32\...\{290FC320-2F5A-329E-8840-C4193BD7A9EE}) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack (HKLM-x32\...\{B941AFB4-8851-33A1-9E72-0C33D463C41C}) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.6 RC (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.00057 - Microsoft Corporation)
Microsoft .NET Framework 4.6 RC Multi-Targeting Pack (ENU) (HKLM-x32\...\{E689C2B1-3711-4FF7-95C4-1F4932A2B493}) (Version: 4.6.00057 - Microsoft Corporation)
Microsoft .NET Framework 4.6 RC Multi-Targeting Pack (HKLM-x32\...\{F1052F45-79C1-48D6-979F-CC5B6F864615}) (Version: 4.6.00057 - Microsoft Corporation)
Microsoft .NET Framework 4.6 RC SDK (HKLM-x32\...\{7318F8D8-AFC9-499C-9909-1CA56E7E7FB4}) (Version: 4.6.00057 - Microsoft Corporation)
Microsoft .NET Version Manager (x64) 1.0.0-beta4 (HKLM\...\{a87918f8-8462-36ae-ab64-5bac8473c726}) (Version: 1.0.10413.0 - Microsoft Corporation)
Microsoft Help Viewer 2.2 (HKLM-x32\...\Microsoft Help Viewer 2.2) (Version: 2.2.22823 - Microsoft Corporation)
Microsoft Mathematics (64-bit) (HKLM\...\{E57B7E0A-8BE5-42E2-BE60-C07ED680A063}) (Version: 4.0 - Microsoft Corporation)
Microsoft Network Monitor 3.4 (HKLM\...\{8C5B5A11-CBF8-451B-B201-77FAB0D0B77D}) (Version: 3.4.2350.0 - Microsoft Corporation)
Microsoft Network Monitor: NetworkMonitor Parsers 3.4 (HKLM\...\{963E5FEB-1367-46B9-851D-A957F1A3747F}) (Version: 3.4.2350.0 - Microsoft Corporation)
Microsoft Office 365 ProPlus - nl-nl (HKLM\...\O365ProPlusRetail - nl-nl) (Version: 15.0.4771.1004 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Command Line Utilities  (HKLM\...\{9D573E71-1077-4C7E-B4DB-4E22A5D2B48B}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft SQL Server 2012 Native Client  (HKLM\...\{49D665A2-4C2A-476E-9AB8-FCC425F526FC}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft SQL Server 2014 Express LocalDB  (HKLM\...\{AB8DE9BA-19E1-446A-BCFA-6B3DA9751E21}) (Version: 12.0.2000.8 - Microsoft Corporation)
Microsoft SQL Server 2014 Management Objects  (HKLM-x32\...\{2774595F-BC2A-4B12-A25B-0C37A37049B0}) (Version: 12.0.2000.8 - Microsoft Corporation)
Microsoft SQL Server 2014 Management Objects  (x64) (HKLM\...\{1F9EB3B6-AED7-4AA7-B8F1-8E314B74B2A5}) (Version: 12.0.2000.8 - Microsoft Corporation)
Microsoft SQL Server 2014 Transact-SQL ScriptDom  (HKLM\...\{020CDFE0-C127-4047-B571-37C82396B662}) (Version: 12.0.2000.8 - Microsoft Corporation)
Microsoft SQL Server 2014 T-SQL Language Service  (HKLM-x32\...\{47D08E7A-92A1-489B-B0BF-415516497BCE}) (Version: 12.0.2000.8 - Microsoft Corporation)
Microsoft SQL Server Compact 4.0 SP1 x64 ENU (HKLM\...\{78909610-D229-459C-A936-25D92283D3FD}) (Version: 4.0.8876.1 - Microsoft Corporation)
Microsoft SQL Server Data Tools - enu (14.0.50325.0) (HKLM-x32\...\{91A6AD24-DADE-407B-B19B-65000C22B931}) (Version: 14.0.50325.0 - Microsoft Corporation)
Microsoft System CLR Types for SQL Server 2014 (HKLM\...\{68BA34E8-9B9D-4A74-83F0-7D366B532D75}) (Version: 12.0.2402.11 - Microsoft Corporation)
Microsoft System CLR Types for SQL Server 2014 (HKLM-x32\...\{718FFB65-F6E4-4D62-861F-ED10ED32C936}) (Version: 12.0.2402.11 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 RC Redistributable (x64) - 14.0.22816 (HKLM-x32\...\{e2495eb6-cca8-47aa-91ea-3410ca44d7b7}) (Version: 14.0.22816.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 RC Redistributable (x86) - 14.0.22816 (HKLM-x32\...\{714692fa-709b-4925-8170-821d51135f42}) (Version: 14.0.22816.0 - Microsoft Corporation)
Microsoft Web Deploy 3.6 Beta3 (HKLM\...\{07F0FC77-282E-42E5-BAE6-B8C098F8453E}) (Version: 3.1238.1942 - Microsoft Corporation)
Mozilla Firefox 42.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 42.0.0.5780 - Mozilla)
Mozilla Thunderbird 38.2.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 38.2.0 (x86 en-US)) (Version: 38.2.0 - Mozilla)
Mozilla Thunderbird 38.3.0 (x86 en-US) (HKCU\...\Mozilla Thunderbird 38.3.0 (x86 en-US)) (Version: 38.3.0 - Mozilla)
MPC-HC 1.7.7 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.7 - MPC-HC Team)
Mumble 1.2.9 (HKLM-x32\...\{8E61B38E-207A-49E6-A048-48E1DE210DE9}) (Version: 1.2.9 - Thorvald Natvig)
Natron (HKLM\...\{C90DF151-D4F3-4F2F-AFDC-5F753A4C0A4C}) (Version: 1.2.1 - INRIA)
NetSpeedMonitor 2.5.4.0 x64 (HKLM\...\{88F41EE2-949B-4B52-933D-C7F8F67BC1D2}) (Version: 2.5.4.0 - Florian Gilles)
NirSoft ProduKey (HKLM-x32\...\NirSoft ProduKey) (Version:  - )
Nitronic Rush (2012-12-21 .2) version 20121221.1 (HKLM-x32\...\{9B55759D-424F-4CB1-B84E-AAE83CC1D20A}_is1) (Version: 20121221.1 - DigiPen)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.8.3 - Notepad++ Team)
NovaBench 3.0.4 (HKLM-x32\...\{88603FC0-6B3C-442D-981E-E3D49F083548}_is1) (Version:  - Novawave Inc.)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4771.1004 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4771.1004 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0413-0000-0000000FF1CE}) (Version: 15.0.4771.1004 - Microsoft Corporation) Hidden
Oil Rush version 1.12 (HKLM-x32\...\Oil Rush_is1) (Version: 1.12 - )
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Opera Stable 33.0.1990.115 (HKLM-x32\...\Opera 33.0.1990.115) (Version: 33.0.1990.115 - Opera Software)
Oracle VM VirtualBox 5.0.4 (HKLM\...\{FC191F32-1A67-4231-91D0-0059A57C99A8}) (Version: 5.0.4 - Oracle Corporation)
PostgreSQL 9.5  (HKLM\...\PostgreSQL 9.5) (Version: 9.5 - PostgreSQL Global Development Group)
Potplayer-64 Bits (HKLM\...\PotPlayer64) (Version:  - Daum Kakao Corp.)
Prerequisites for SSDT  (HKLM-x32\...\{21373064-AD95-48DB-A32E-0D9E08EF7355}) (Version: 12.0.2000.8 - Microsoft Corporation)
Python 3.4.3 (HKLM-x32\...\{CCD588A7-8D55-49F1-A30C-47FAB40889ED}) (Version: 3.4.16490 - Python Software Foundation)
Qualcomm Atheros WiFi Driver Installation (HKLM-x32\...\{7D916FA5-DAE9-4A25-B089-655C70EAF607}) (Version: 9.2 - Qualcomm Atheros)
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6570 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
RogueKiller version 10 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 10 - Adlice Software)
SceneSwitch (HKLM-x32\...\{5172E572-C175-4F80-A6D5-5CB45826AD61}) (Version: 1.0.12 - ASUS)
SES Driver (HKLM\...\{D8CC254C-C671-4664-9A38-FA368D1E2C97}) (Version: 1.0.0 - Western Digital)
Shotcut (HKLM-x32\...\Shotcut) (Version:  - )
SMPlayer 14.9.0.7051 (x64) (HKLM\...\SMPlayer) (Version: 14.9.0.7051 - Ricardo Villalba)
Songbird 2.2.0 (Build 2453) (HKLM-x32\...\Songbird-release-2453) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
SpeedCrunch 0.10 (HKLM-x32\...\SpeedCrunch_is1) (Version:  - SpeedCrunch)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
SPlayer (HKLM-x32\...\SPlayer) (Version:  - )
SumatraPDF (HKLM-x32\...\SumatraPDF) (Version: 3.0 - Krzysztof Kowalczyk)
Sweet Home 3D version 4.6 (HKLM\...\Sweet Home 3D_is1) (Version:  - eTeks)
Tweaking.com - Simple System Tweaker (HKLM-x32\...\Tweaking.com - Simple System Tweaker) (Version: 2.2.0 - Tweaking.com)
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.11.2 - Tweaking.com)
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 3.4.2 - Tweaking.com)
Universal Extractor 1.6.1 (HKLM-x32\...\Universal Extractor_is1) (Version: 1.6.1 - Jared Breland)
Update for  (KB2504637) (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}.KB2504637) (Version: 1 - Microsoft Corporation)
VFW_Codec32 (HKLM-x32\...\{AFEF72F3-EDEC-4B70-BB25-4CEA1FCBF425}) (Version: 0.1.160.0 - GoPro, Inc.) Hidden
VFW_Codec64 (HKLM\...\{4C110871-BAC2-43D8-A892-C30FD0F58D83}) (Version: 0.1.160.0 - GoPro, Inc.) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
War Thunder Launcher 1.0.1.570 (HKLM-x32\...\{ed8deea4-29fa-3932-9612-e2122d8a62d9}}_is1) (Version:  - Gaijin Entertainment)
Win32DiskImager version 0.9.5 (HKLM-x32\...\{D074CE74-912A-4AD3-A0BF-3937D9D01F17}_is1) (Version: 0.9.5 - ImageWriter Developers)
WinCDEmu (HKLM-x32\...\WinCDEmu) (Version: 3.6 - Bazis)
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM  (01/19/2011 1.0.0009.0) (HKLM\...\4CA7CFBB29889F25ACB3DF6E3A42BAE29EB43B20) (Version: 01/19/2011 1.0.0009.0 - Western Digital Technologies)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.41.1 - ASUS)
WinMerge 2.14.0 (HKLM-x32\...\WinMerge_is1) (Version: 2.14.0 - Thingamahoochie Software)
WinPatrol (HKLM-x32\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 33.6.2015.18 - Ruiware)
WinRAR 5.20 beta 1 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.20.1 - win.rar GmbH)
Wireless Console 3 (HKLM-x32\...\{19EA33FB-B34E-40EA-8B8A-61743AEB795A}) (Version: 3.0.27 - ASUS)
WOT for Internet Explorer (HKLM\...\{DCAEC601-735C-41AE-B84F-D792F09FB7D1}) (Version: 12.8.2.0 - WOT Services Oy)
 
========================= Memory info: ===================================
Percentage of memory in use: 38%
Total physical RAM: 7636.1 MB
Available physical RAM: 4705.7 MB
Total Virtual: 15270.41 MB
Available Virtual: 11656.77 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:372.6 GB) (Free:247.23 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:533.59 GB) (Free:151.85 GB) NTFS
 
========================= Users: ========================================
Gebruikersaccounts voor \\PAUL-PC
 
Administrator            Ben van Eekelen          Gast                    
Paul                    
De opdracht is voltooid.
 
 
**** End of log ****

Edited by hamluis, 08 December 2015 - 01:29 PM.


#11 hamluis

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Posted 08 December 2015 - 01:49 PM

I don't see any dots which connect to form a graphic I can understand, sorry :).

 

I bring the following to your attention, per https://technet.microsoft.com/en-us/library/gg702619.aspx.

  • "Office 365 ProPlus is offered as a monthly subscription. If you cancel your subscription, Office 365 ProPlus goes into reduced functionality mode. In reduced functionality mode, users can open and view existing Office files, but users can’t use most of the other features of Office 365 ProPlus. For more information, see Overview of licensing and activation in Office 365 ProPlus.

  • To use Office 365 ProPlus, a user must have an Office 365 account and have been assigned a license. If you, as the Office 365 administrator for your organization, remove a user’s license or account, the user’s installations of Office 365 ProPlus go into reduced functionality mode."

Louis



#12 TheEnderBen

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Posted 09 December 2015 - 08:25 AM

Okay. But I got a license from my university. Office 365plus is not included in that license. The programs themselves refuse to start at all. That's why the dump wouldn't work either.



#13 dudeage

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Posted 09 December 2015 - 09:10 AM

Okay. But I got a license from my university. Office 365plus is not included in that license. The programs themselves refuse to start at all. That's why the dump wouldn't work either.

 

Fair enough, but sometimes stuff happens.  Maybe the university for some reason screwed up and didn't keep track of the amount of copies given out.  Maybe Microsoft sent out a product key that was meant for a different copy. 

 

Especially with large scale deployments of things - even something as mundane as licenses - things can go wrong that are in no way your fault.  Just something I suggested that you can rule out.  Maybe I'm right, maybe I'm not, but IMO it's worth looking into. 



#14 mgrzeg

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Posted 09 December 2015 - 10:09 AM

I'd like to know what process generates the error message from your post #1. Can you find that process using Process Hacker and generate the memory dump? Have you tried to launch the Excel.exe directly from the "C:\Program Files\Microsoft Office 15\root\office\" directory?

 

m.



#15 TheEnderBen

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Posted 02 January 2016 - 06:27 AM

So far I've indeed tried launching it from "C:\Program Files\Microsoft Office 15\root\office\". Same result. I've also installed process hacker but it's the same problem. There's never any instance of an EXCEL or EXCEL like process. Not before, during or after launching it. The original officeclicktorun.exe used for installing was listed in process hacker however if that helps.






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