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Intermittent black screen since Windows 10 upgrade


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#1 Tinkerbell!

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Posted 06 December 2015 - 09:36 AM

Hi guys..since upgrading to Windows 10 on my Acer laptop, after about 10 mins of powering up and using the internet, the screen goes black, as if shutting down, however, the power light remain lit.  I then have to manually shut down and re-boot.  There are no error messages or warnings apart from 1 time when I caught a very quick glimpse of "Windows is in recovery...", that's all I saw.

 

Any ideas?

 

Many thanx

 

T



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#2 GameGuru

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Posted 06 December 2015 - 09:50 PM

Hmm, normally I would say check power settings and see if it is going to sleep but you said you are using the internet so I am assuming your are typing or moving the mouse.  

 

I know this sounds like a lot of work but did you upgrade to Windows 10 then wipe your hard drive and do a clean format?  I ask because I have upgraded almost a dozen computers to Windows 10 and a hand full did experience strange issues that were only fixed by a clean install of Windows 10.  Now I recommend to everyone who is upgrading to back up all their stuff, do then upgrade, do a complete wipe and reinstall Windows 10 fresh.  It is a much more stable system now.

 

 

 

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Edited by GameGuru, 06 December 2015 - 09:52 PM.

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#3 usasma

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Posted 07 December 2015 - 05:57 AM

I agree with the "clean" install that GameGuru states.  We do several updates a day at work, and find that the "clean" install is the most reliable way of installing it.

Second most reliable is to clean install your previous OS, then immediately update to W10 (DO NOT install anything else before updating to W10)


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