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Can't get online after sytem restore but it's connected to the wifi


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3 replies to this topic

#1 Mitsuki

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Posted 06 December 2015 - 01:19 AM

What really happened to my computer is that I accidentally reset/refresh my laptop. I think i misread the description that says it will not harm my files but will change to default settings. then after a week i did a system restore, and after that i got internet problems. Even though im connected to the wifi. when i didn't do system restore yet, my internet is working fine. I'm hoping that there's a solution to this kind of problem. ( i have an HP windows 8 )

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#2 DefaultGateway

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Posted 06 December 2015 - 07:51 AM

Press the "Windows Button" and "R" simultaneously.

Typ in cmd

 

A new window will open.

Typ in cd Desktop

 

Then typ in ipconfig /all > ipconfig.txt

Go to your Desktop and open the file "ipconfig.txt".

Copy and paste the content of that file here.

 

1. You may wish to omit the "Host Name" part, because of your privacy!! (in case your hostname includes real names of you or someone else)

2. If you do already have a file called "ipconfig.txt" on the Desktop, then you may wish to move that file somewhere else, otherwise it is being replaced.

 



#3 Mitsuki

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Posted 06 December 2015 - 09:56 AM

Windows IP Configuration

   Host Name . . . . . . . . . . . . :
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.fl.comcast.net.

Wireless LAN adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 80-56-F2-3B-F2-C4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : hsd1.fl.comcast.net.
   Description . . . . . . . . . . . : Realtek RTL8188EE 802.11bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 80-56-F2-3B-F2-C4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:588:4200:6b53:5034:5d7b:503a:dc4(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:588:4200:6b53:f8af:7fff:187c:3e05(Preferred)
   Link-local IPv6 Address . . . . . : fe80::5034:5d7b:503a:dc4%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, December 5, 2015 11:45:59 PM
   Lease Expires . . . . . . . . . . : Sunday, December 13, 2015 9:21:12 AM
   Default Gateway . . . . . . . . . : fe80::921a:caff:fe43:8141%13
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 327177970
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-EE-83-65-9C-B6-54-C4-CA-EF
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 9C-B6-54-C4-CA-EF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.fl.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.fl.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 



#4 sflatechguy

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Posted 06 December 2015 - 10:45 AM

Turn off the WiFi, connect using an Ethernet cable, then click the network icon in the taskbar and open the Network and Sharing center. Does it show you are connected to the local network? It's possible the Ethernet NIC has been disabled, or the settings have changed.






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