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I am infected. Please help


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#1 suyashmish

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Posted 05 December 2015 - 11:18 PM

My browser redirects me to different websites when i click anywhere on any webpage. This happens on all devices connected to my home wifi network. How do i proceed? 



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#2 buddy215

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Posted 06 December 2015 - 07:53 AM

Welcome to BC !

 

Use the programs below to remove adware and malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

Download Emsisoft Emergency Kit and save it to your desktop. Double click on EmsisoftEmergencyKit.exe to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click  Accept & Extract. A folder named EEK will be created in the root of the drive (usually c:\). .

  • After extraction an Emsisoft Emergency Kit window will open. Under "Run Directly:" click Emergency Kit Scanner.
  • When asked to run an online update, click Yes.
  • When the update is finished, click the Back to Security Status link in the left corner. On the main screen click the Scan Now button.
  • Select the malware scan option and click the SCAN button.
  • When the scan is finished click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
  • Click the View Report button and in the Reports window double-click on the most recent log. Note, logs are named as follows: a2scan_<date>-<time>.txt.
  • Copy/paste the report contents in your next reply.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 buddy215

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Posted 06 December 2015 - 08:04 AM

Your router may be the problem, too. You can reset it to the default settings...like new. After resetting you will need to secure the router.

You can easily find how to reset your router by doing a search for How to reset xxxxxxxx to factory default. The xxxxxxx represent the manufacturer of your router.

Usually it is as simple as holding down the reset button for a few seconds.

 

Once reset to factory default you will need to secure it.

How to secure your home wireless network router.

5 Ways to Secure Your Wireless Router | PCMag.com


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#4 suyashmish

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Posted 07 December 2015 - 02:48 AM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 12/7/2015
Scan Time: 12:22 PM
Logfile: MBAM Scan Results.txt
Administrator: Yes
 
Version: 2.2.0.1024
Malware Database: v2015.12.07.01
Rootkit Database: v2015.11.26.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: Suyash Mishra
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 322002
Time Elapsed: 7 min, 30 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.1 (11.24.2015)
Operating System: Windows 10 Home x64 
Ran by Suyash Mishra (Administrator) on Mon 12/07/2015 at 12:40:10.47
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 2 
 
Successfully deleted: C:\Windows\system32\Tasks\PCDEventLauncherTask (Task)
Successfully deleted: C:\Windows\system32\Tasks\PCDoctorBackgroundMonitorTask (Task)
 
 
 
Registry: 2 
 
Successfully deleted: HKLM\SYSTEM\CurrentControlSet\services\0159281449117074mcinstcleanup (Registry Key) 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{D3F844AC-D9B0-4D80-B8E7-A68317DAC7AF} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 12/07/2015 at 12:41:51.03
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
Emsisoft Emergency Kit - Version 10.0
Last update: 12/7/2015 1:08:32 PM
User account: DESKTOP-JV99EPT\Suyash Mishra
 
Scan settings:
 
Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files
 
Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off
 
Scan start: 12/7/2015 1:11:51 PM
 
Scanned 71696
Found 0
 
Scan end: 12/7/2015 1:15:14 PM
Scan time: 0:03:23
 


#5 suyashmish

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Posted 07 December 2015 - 02:51 AM

The issue still remains. I will try doing a reset of the router as well.



#6 buddy215

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Posted 07 December 2015 - 04:52 AM

I don't see the AdwCleaner log...You can find the logfile at C:\AdwCleaner[S1].txt as well.

Because other computers, etc. are having the exact same issue....that is the reason for the Router reset...not unusual.

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 Batzz

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Posted 07 December 2015 - 05:10 PM

If it is on all computers, it is most likely a networking issue, attempt to reset the router or perform a network analysis if you have the knowledge.

 

 

Warning: Do not run a network analysis if you are not trained in this as it can cause serious damage or even corrupt your network. 



#8 buddy215

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Posted 07 December 2015 - 07:55 PM

Batzz....had you read the posts carefully you would know that the OP intends to reset the router. Please be more cautious when posting.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 Batzz

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Posted 08 December 2015 - 12:36 AM

Ah Sorry Buddy, i did realize that i will be deleting that post once i figure out how to delete my posts, please ignore what i stated.






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