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Posted 05 December 2015 - 03:37 PM
Posted 06 December 2015 - 10:21 AM
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Posted 08 December 2015 - 06:30 PM
We had AVG remote support try a remote installation and it failed. AVG made a second attempt to re-install and made sure to remove all leftover aspects of the program. However, the second attempt seemed not right. (My diagnostic utility was disabled after session ended, and the remote installation failed.)
Then a third attempt was made (i was only able to see part of this since i didn't initiate the session) and i'm almost convinced that these "AVG" sessions were fraudulent. The last thing suggested to fix the problem was to uninstall microsoft security essentials, and the PC gave permission (against my advice). Last thing to occur was renaming the windows defender folder with an ".old" extension and so that has been disabled too. Then there was a remote restart and when the chat interface popped-up (looked phony to me anyway) the session had timed out and windows defender was disabled as a result.
Many of the programs that are suggested in these threads were executed on our PC during these sessions - revo uninstaller, malware bytes, adwcleaner again, roguekiller, et al. I will take your advice in hand, but I thought this info may help you better under the severity and complexity of the issue and possibly change the course to attempt a fix or clean. Thanks again. I will post results after I have the time block to devote to your instructions, unless of course you reply with an alternative. Thanks again for your time.
Posted 09 December 2015 - 09:08 AM
Posted 21 December 2015 - 09:40 AM
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