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Cursor stuck on screen in Windows 7 Prof, help please!


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8 replies to this topic

#1 Hmunster123

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Posted 05 December 2015 - 07:24 AM

Any help is much appreciated for this, have been to other forums with no response. I have a Windows 7 desktop pc, cursor is stuck and sometimes when I restart I don't see it at all. If I boot into safe mode I see it in the corner but still stuck. I'm doing I. T. support for a small private school and need to fix this by Monday. Thanks.



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#2 DefaultGateway

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Posted 05 December 2015 - 07:42 AM

Is only the cursor stuck or is the whole screen frozen that you can't even bring up the "Task Manager"? (CTRL + SHIFT + ESCAPE)

Is it a wired of a wireless mouse?



#3 Hmunster123

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Posted 05 December 2015 - 08:47 AM

WIred mouse, no only the cursor is frozen. Rest of screen is not frozen. Thanks for reply.



#4 nuna

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Posted 05 December 2015 - 09:03 AM

Is it a USB or a PS/2 mouse?

Have you tried if it does the same with another mouse on that computer?



#5 dc3

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Posted 05 December 2015 - 11:14 AM

So as not to make suggestions that you've already tried, what have you tried so far?

 

Have you tried opening the Device Manager and uninstall the mouse driver and restart the computer to have a new driver installed?

 

Have you tried using Troubleshooting in the Control Panel?

 

Have you tried a different mouse?


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#6 Hmunster123

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Posted 07 December 2015 - 10:27 AM

Tried a different mouse, tried safe mode, it's a usb mouse. I guess I could try an old PS2 mouse, good idea.  it's hard to navigate the system with no mouse. What next?


Edited by Hmunster123, 07 December 2015 - 10:28 AM.


#7 dudeage

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Posted 07 December 2015 - 10:40 AM

Have you tried other USB ports?  Other devices in that same USB port as the one the mouse was in?  


Edited by dudeage, 07 December 2015 - 10:41 AM.


#8 jholland1964

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Posted 07 December 2015 - 10:59 AM

Have you done as suggested by Arachibutyrophobia in post #5?
 

Have you tried opening the Device Manager and uninstall the mouse driver and restart the computer to have a new driver installed?

 

 



#9 Hmunster123

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Posted 14 January 2016 - 10:21 AM

The table was touching the smartboard, problem solved! You can't have anything touching the smart board or it messes up the mouse.






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