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Frequent Blue Screen on Windows 7


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#1 justiny92

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Posted 05 December 2015 - 12:45 AM

 

Hi!

My computer has had Blue Screens a few times every now and then but it has been a lot more frequent lately. I don't mean to give any false leads because I generally don't know the source of the problem, but the last major thing I have done with my computer was install Windows 10 (for free) then go back to Windows 7. I have not added or removed any parts. So my computer should be in the original configuration.

Original and Current OS (Pre-installed) - Windows 7 Home Premium

x64

5-6 years old (New when purchased)

 

CPU: Processor: Intel® Core™ i7 CPU 920 @2.67 GHz 2.67 GHz

Installed memory (RAM): 6.00 GB

Video Card: ATI Radeon HD 5800 Series

MotherBoard: Manufacturer: Alienware   Product: 0J560M        SerialNumber:..CN6970298A0068.    Version A00

Power Supply:
Not sure but I hope the following information I found near the power supply will suffice:

DELL  FCC Class B     V: 100-240V       A:10A       Hz: 50/60Hz        REG Model: D01x      Reg Type: D01X001

Part Number: 48530 CORD, POWER, 14GA, XE+/EMS+

System Manufacturer: Alienware AREA_51

Exact model number: Not sure

 

Desktop

I ran WhoCrashed and BlueScreenView after restarting my computer after the Blue Screen appeared. I saved the BlueScreenView report as a .txt file and the WhoCrashed report as .htm. I will attach if needed.

Thank you!

 

Attached Files



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#2 justiny92

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Posted 05 December 2015 - 12:50 AM

It said the SysnativeFileCollectionApp.zip was too big. Mine is 2,169KB and the attach feature says "You can upload up to 626.96KB of files".
 

I'm not sure what to do.



#3 softwaremaniac

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Posted 05 December 2015 - 05:19 AM

Try uploading it in a separate post.



#4 usasma

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Posted 06 December 2015 - 05:56 AM

Or, upload it to a free file-hosting service (such as OneDrive or DropBox), ensure that it's shared out, then post a link to it here.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 justiny92

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Posted 06 December 2015 - 05:51 PM

I was able to attach the SysnativeFileCollectionApp.zip below.

Are we limited to how much we can attach per day? Before I wasn't able to because it was too big but now I can upload up to 9.85MB.

Also, will the Who Crashed Output and Blue Screen report be helpful?



#6 usasma

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Posted 08 December 2015 - 06:19 AM

I can't find the SysnativeFileCollectionApp.zip attached.

If you're having difficulties, just upload it to a free file hosting service and post a link to it here.

 

I've looked at the perfmon report and didn't find anything wrong with it.

 

Others may use Who Crashed and Blue Screen reports - but I don't use them (I prefer to run the memory dumps in my debugger).


Edited by usasma, 08 December 2015 - 06:20 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 justiny92

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Posted 08 December 2015 - 10:11 PM

I tried attached the SysnativeFileCollectionApp again. If it doesn't work I have a google drive link below:

https://drive.google.com/open?id=0B3VlZA16kNLMZ0dsXy11N2hCWWc

 

Attached Files



#8 usasma

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Posted 09 December 2015 - 06:58 AM

Your UEFI/BIOS (version A03) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

You have some symptoms of a hardware/compatibility/low-level driver problem.

Please:

- run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

- provide this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

There's only 1 memory dump in the uploaded reports.  Please don't use disk cleaning utilties (such as CCleaner) while we're troubleshooting.

 

This memory dump blames your antivirus (but the other one in the WER section of MSINFO32 blames the NTFS file system).

While waiting for a response after running the diagnostics, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.
**************************Fri Dec  4 22:16:05.787 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120415-35849-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 0:12:36.662
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
Probably caused by : aswSP.sys ( aswSP+7ce6 )
BugCheck 50, {fffff8a01b902000, 0, fffff800038a50c8, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff8a01b902000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800038a50c8, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  AvastSvc.exe
FAILURE_BUCKET_ID:  X64_0x50_aswSP+7ce6
CPUID:        "Intel® Core™ i7 CPU         920  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2673
  BIOS Version                  A03
  BIOS Release Date             10/28/2009
  Manufacturer                  Alienware
  Product Name                  Area 51
  Baseboard Product             0J560M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Fri Dec  4 22:16:05.787 2015 (UTC - 5:00)**************************
SiWinAcc.sys                Thu Jun 14 20:02:02 2007 (4671D6FA)
SiRemFil.sys                Wed Jun 20 15:42:10 2007 (46798312)
SI3132.sys                  Wed Oct  3 14:39:29 2007 (4703E1E1)
000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)
intelsmb.sys                Wed May 13 03:31:00 2009 (4A0A7734)
RTKVHD64.sys                Fri May 22 14:04:20 2009 (4A16E924)
iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)
k57nd60a.sys                Sun Jun  7 03:36:34 2009 (4A2B6E02)
IOCBIOS.SYS                 Thu Jul  9 13:47:22 2009 (4A562D2A)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
jraid.sys                   Thu Aug 13 04:10:27 2009 (4A83CA73)
VX1000.sys                  Tue Oct  6 21:49:19 2009 (4ACBF39F)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
appliand.sys                Fri May 28 07:54:10 2010 (4BFFAEE2)
mio.sys                     Wed Oct 13 11:32:10 2010 (4CB5D0FA)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
AtihdW76.sys                Thu Feb 23 07:30:12 2012 (4F463154)
atikmpag.sys                Thu Apr  5 21:10:44 2012 (4F7E4294)
atikmdag.sys                Thu Apr  5 21:48:25 2012 (4F7E4B69)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
mcaudrv_x64.sys             Wed Dec  4 02:12:31 2013 (529ED5DF)
mcvidrv.sys                 Thu Oct 23 03:26:34 2014 (5448ADAA)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
VBoxAswDrv.sys              Wed Aug 19 06:59:39 2015 (55D4619B)
ngvss.sys                   Wed Sep 16 11:19:32 2015 (55F98884)
aswMonFlt.sys               Wed Sep 16 11:38:29 2015 (55F98CF5)
aswRvrt.sys                 Wed Sep 16 11:38:40 2015 (55F98D00)
aswHwid.sys                 Wed Sep 16 11:39:11 2015 (55F98D1F)
aswRdr2.sys                 Wed Sep 16 11:39:13 2015 (55F98D21)
aswVmm.sys                  Wed Sep 16 11:57:56 2015 (55F99184)
aswStm.sys                  Wed Sep 16 12:01:52 2015 (55F99270)
aswSnx.sys                  Thu Oct 29 06:19:30 2015 (5631F2B2)
aswSP.sys                   Thu Oct 29 06:36:51 2015 (5631F6C3)
http://www.carrona.org/drivers/driver.php?id=SiWinAcc.sys
http://www.carrona.org/drivers/driver.php?id=SiRemFil.sys
http://www.carrona.org/drivers/driver.php?id=SI3132.sys
http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=intelsmb.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=IOCBIOS.SYS
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=jraid.sys
http://www.carrona.org/drivers/driver.php?id=VX1000.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=appliand.sys
http://www.carrona.org/drivers/driver.php?id=mio.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=mcaudrv_x64.sys
http://www.carrona.org/drivers/driver.php?id=mcvidrv.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=VBoxAswDrv.sys
http://www.carrona.org/drivers/driver.php?id=ngvss.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 justiny92

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Posted 14 December 2015 - 12:23 AM

Sorry for the late response. I didn't understand the instructions for the hard drive diagnostics so I decided to play it safe by not doing them yet. If they're important could you explain what exactly I need to do? Main issues were trying to figure out the manufacturer of my hard drive. Through device manager I saw under Disk drives was only "ARRAY0" and I all found related to it was RAID. The instructions said " If you have a RAID array, the test's may not detect the hard drive.  If that is the case, please run the manufacturer's diagnostics from within Windows.  There will be a different download for this at the manufacturer's website."

 

In order of events:

- Updated UEFI/BIOS from manufacturer's site/Alienware to Area51-A10

 

 - Tests - The only test I did was memory diagnostic with memtest86+ V5.01 precompiled iso on a CD. Windows oppened successfuly while booting with the CD so I assumed it passed. I attached Admin.evtx zipped below named Admin.zip

If anything, here is a link to it on google drive.
https://drive.google.com/file/d/0B3VlZA16kNLMcHU4U2M4elFySkU/view?usp=sharing
 

- Updated Alienware Command Center - Used for controlling temperature and lights of the computer and tower. Errors popped up at startup and Alienware's forum suggested updating the Command Center. After the update, errors stopped coming.

 

No other problems or blue screens happened so far.

Another thing I forgot to mention earlier was that sometimes Windows Explorer (explorer.exe) would crash frequently. I wouldn't be able to click on my desktop but I would be able to click on other apps. Eventually an error message would pop up saying Windows has crashed and restarts.

Attached Files



#10 usasma

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Posted 15 December 2015 - 07:49 AM

Lot's of XTU service errors (I presume that this is the Xtreme Tuning Utility).  Please uninstall it.

 

Lot's of Avast errors, please uninstall it.  Install another free antivirus for protection while we're testing.  Feel free to revert to Avast after the system has been stabilized.

 

Download the Seagate Seatools for Windows, install it, and then run the long/extended test.

 

As for the memory test, you should see this screen:  http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=25fa27f4-347a-4023-987f-6aec4596f803

If you see the RED in the bottom, there is a memory problem.

If you don't see the RED in the bottom, then the memory test is passing at that point.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 justiny92

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Posted 16 December 2015 - 08:05 PM

Intel Xtreme Tuning Utility and Avast was uninstalled. Avira was installed to replace Avast.

I downloaded and ran the Seatools long generic test. The log file said it passed. I can attach the log if needed.

 

What should I do about the memory errors?



#12 usasma

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Posted 17 December 2015 - 05:53 PM

What memory errors are you referring to?

If these are errors from running the MemTest86+ program - then you'll have to figure out which sticks/slots are bad.

If they are from other sources, please specify where they come from (FYI - I have vision problems, so I may have missed something while looking for the memory errors).

 

If the Seatools passed the long test - that's good enough for me :0)


Edited by usasma, 17 December 2015 - 05:54 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 justiny92

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Posted 08 January 2016 - 01:29 AM

Hello again. Sorry for replying late. I hope everyone's holidays and New Years were great.

 

I thought the picture of the memory test below was a picture of mine. But I realized it isn't after I saw the different specs on the top of the picture. I'm not sure how to find the memory report like the picture shown but if you haven't found any errors then it's fine.

 

Is there anything else I need to or should do? I haven't had any blue screen problems lately.

 

Thank you for your help so far!

 

Lot's of XTU service errors (I presume that this is the Xtreme Tuning Utility).  Please uninstall it.

 

Lot's of Avast errors, please uninstall it.  Install another free antivirus for protection while we're testing.  Feel free to revert to Avast after the system has been stabilized.

 

Download the Seagate Seatools for Windows, install it, and then run the long/extended test.

 

As for the memory test, you should see this screen:  http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=25fa27f4-347a-4023-987f-6aec4596f803

If you see the RED in the bottom, there is a memory problem.

If you don't see the RED in the bottom, then the memory test is passing at that point.



#14 usasma

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Posted 08 January 2016 - 08:15 PM

Now we wait.

If it goes a week without a BSOD, then it's likely to have been fixed.

If it goes 2 weeks without a BSOD, then it's probably been fixed.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 justiny92

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Posted 15 January 2016 - 03:44 AM

Sounds like a plan. Thank you again! I'll message back if anything.






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