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Internet only works in safe mode


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#1 mandishar77

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Posted 04 December 2015 - 08:31 PM

I can only access my wireless internet in safe mode.  



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#2 hamluis

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Posted 05 December 2015 - 12:45 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dc3

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Posted 05 December 2015 - 01:25 PM

If it works in safe mode with networking it is because in that mode only the network driver is loaded, which means no other third-party driver can interfere with it.
 
Please do the following in normal mode.
 

Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
1.  Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type msconfig.exe in the Search programs and files box.  
 
2.  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
3.  Click on the General tab.   
 
4.  Click the Selective startup option. 
 
5.  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
6.Click on the Services tab. 
 
7.  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
8.  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
When the computer is restarted it will boot normally.  
 
After restarting does the problems persist?
 
 
 
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 mandishar77

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Posted 07 December 2015 - 12:00 PM

I will try both of these when I get home.



#5 ohspecial1

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Posted 07 December 2015 - 05:11 PM

We need more info on this

Are you saying it doesnt find your internet or are you saying you cannot get online



#6 mandishar77

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Posted 07 December 2015 - 10:17 PM

We need more info on this
Are you saying it doesnt find your internet or are you saying you cannot get online


I am saying I cannot connect to the Internet without it being in safe mode with networking.

#7 mandishar77

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Posted 07 December 2015 - 10:24 PM

When I type misconfig.exe, nothing comes up

If it works in safe mode with networking it is because in that mode only the network driver is loaded, which means no other third-party driver can interfere with it.
 
Please do the following in normal mode.
 


Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
1.  Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type msconfig.exe in the Search programs and files box.  
 
2.  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
3.  Click on the General tab.   
 
4.  Click the Selective startup option. 
 
5.  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
6.Click on the Services tab. 
 
7.  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
8.  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
When the computer is restarted it will boot normally.  
 
After restarting does the problems persist?
 
 
 
 



#8 JohnC_21

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Posted 07 December 2015 - 10:41 PM

You stated you typed misconfig.exe.  It is msconfig.exe.



#9 mandishar77

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Posted 07 December 2015 - 10:47 PM

Louis,

 

Here is the log

 

MiniToolBox by Farbar  Version: 02-11-2015

Ran by Dee (administrator) on 07-12-2015 at 22:43:17
Running from "C:\Users\Dee\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion dv4 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/29/2015 12:28:15 AM) (Source: Application Error) (User: )
Description: Faulting application name: Virtual Families-WT.exe, version: 2.2.0.65, time stamp: 0x49ee7547
Faulting module name: Virtual Families-WT.exe, version: 2.2.0.65, time stamp: 0x49ee7547
Exception code: 0x4000001f
Fault offset: 0x0007f02b
Faulting process id: 0x1288
Faulting application start time: 0xVirtual Families-WT.exe0
Faulting application path: Virtual Families-WT.exe1
Faulting module path: Virtual Families-WT.exe2
Report Id: Virtual Families-WT.exe3
 
Error: (11/24/2015 10:17:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: RCT3plus.exe, version: 3.2.8.13, time stamp: 0x00000000
Faulting module name: RCT3plus.exe, version: 3.2.8.13, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x008c3412
Faulting process id: 0xed8
Faulting application start time: 0xRCT3plus.exe0
Faulting application path: RCT3plus.exe1
Faulting module path: RCT3plus.exe2
Report Id: RCT3plus.exe3
 
Error: (11/16/2015 06:10:09 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (09/08/2015 05:03:01 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 -- Error 1704. An installation for Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?
 
Error: (09/08/2015 04:51:22 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Error: An error 0x00000000c000014d was encountered while Registry Writer was preparing the registry for a shadow
copy.  Check the Application and System event logs for any related errors.
Operation:
   OnFreeze event
   Freeze Event
Context:
   Execution Context: Registry Writer
   Execution Context: Writer
   Writer Class Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Name: Registry Writer
   Writer Instance ID: {7ff05aec-83fe-45e5-bf1d-5f49d0595955}
 
Error: (09/04/2015 04:46:42 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (08/30/2015 04:51:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: DUI70.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf25
Exception code: 0xc0000005
Fault offset: 0x0000000000002822
Faulting process id: 0x50c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (08/28/2015 09:48:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: HPSF.exe, version: 4.2.5.3, time stamp: 0x4abbd7ec
Faulting module name: mscorwks.dll, version: 2.0.50727.5485, time stamp: 0x53a121fa
Exception code: 0xc0000006
Fault offset: 0x0007871a
Faulting process id: 0x%9
Faulting application start time: 0xHPSF.exe0
Faulting application path: HPSF.exe1
Faulting module path: HPSF.exe2
Report Id: HPSF.exe3
 
Error: (08/28/2015 08:10:55 PM) (Source: Software Protection Platform Service) (User: )
Description: Acquisition of genuine ticket failed (hr=0x80072EFD) for template Id 66c92734-d682-4d71-983e-d6ec3f16059f
 
Error: (08/28/2015 08:10:55 PM) (Source: Software Protection Platform Service) (User: )
Description: License acquisition failure details. hr=0x80072EFD
 
System errors:
=============
Error: (12/07/2015 10:41:13 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068
 
Error: (12/07/2015 10:41:13 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068
 
Error: (12/07/2015 10:39:07 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068
 
Error: (12/07/2015 10:39:07 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068
 
Error: (12/07/2015 10:34:43 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.211.1962.0
Update Source: %NT AUTHORITY59
Update Stage: 4.8.0204.00
Source Path: 4.8.0204.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\SYSTEM
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (12/07/2015 10:34:43 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (12/07/2015 10:34:07 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068
 
Error: (12/07/2015 10:34:07 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068
 
Error: (12/07/2015 10:31:59 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068
 
Error: (12/07/2015 10:31:59 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068
 
Microsoft Office Sessions:
=========================
Error: (11/29/2015 12:28:15 AM) (Source: Application Error)(User: )
Description: Virtual Families-WT.exe2.2.0.6549ee7547Virtual Families-WT.exe2.2.0.6549ee75474000001f0007f02b128801d12a66bd55d124C:\Program Files (x86)\HP Games\Virtual Families\Virtual Families-WT.exeC:\Program Files (x86)\HP Games\Virtual Families\Virtual Families-WT.exefd1eb462-9659-11e5-9ff0-002622bfe938
 
Error: (11/24/2015 10:17:02 PM) (Source: Application Error)(User: )
Description: RCT3plus.exe3.2.8.1300000000RCT3plus.exe3.2.8.1300000000c0000005008c3412ed801d1271c02732bc6C:\Program Files (x86)\Atari\RollerCoaster Tycoon 3 Platinum\RCT3plus.exeC:\Program Files (x86)\Atari\RollerCoaster Tycoon 3 Platinum\RCT3plus.exefec70137-9322-11e5-9605-002622bfe938
 
Error: (11/16/2015 06:10:09 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x81000101
 
Error: (09/08/2015 05:03:01 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Office Professional Plus 2010 -- Error 1704. An installation for Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (09/08/2015 04:51:22 PM) (Source: VSS)(User: )
Description: 0x00000000c000014d
Operation:
   OnFreeze event
   Freeze Event
Context:
   Execution Context: Registry Writer
   Execution Context: Writer
   Writer Class Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Name: Registry Writer
   Writer Instance ID: {7ff05aec-83fe-45e5-bf1d-5f49d0595955}
 
Error: (09/04/2015 04:46:42 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x81000101
 
Error: (08/30/2015 04:51:39 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4DUI70.dll6.1.7600.163854a5bdf25c0000005000000000000282250c01d0e33a915013c3C:\Windows\Explorer.EXEC:\Windows\system32\DUI70.dll4aa10b0d-4f61-11e5-8884-002622bfe938
 
Error: (08/28/2015 09:48:42 PM) (Source: Application Error)(User: )
Description: HPSF.exe4.2.5.34abbd7ecmscorwks.dll2.0.50727.548553a121fac00000060007871a
 
Error: (08/28/2015 08:10:55 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EFD66c92734-d682-4d71-983e-d6ec3f16059f
 
Error: (08/28/2015 08:10:55 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EFD00010001(0x00000000, 21:10:53:478 - http://go.microsoft.com/fwlink/?LinkId=151642)
00020001(0x00000000, 21:10:53:478)
00030001(0x00000000, 21:10:53:478 - http://go.microsoft.com)
00030002(0x00000000, 21:10:53:478 - 0)
00040001(0x00000000, 21:10:53:478 - http://go.microsoft.com)
00040002(0x00000000, 21:10:53:478 - 1, <NULL>, <NULL>, <NULL>)
00040004(0x80072F94, 21:10:55:787 - <NULL>)
00040006(0x00000000, 21:10:55:787 - 1, http://go.microsoft.com, <NULL>, <local>)
00020005(0x00000000, 21:10:55:787 - 0)
00020007(0x80072EFD, 21:10:55:834)
00010002(0x80072EFD, 21:10:55:834 - <NULL>)
00010003(0x80072EFD, 21:10:55:834)
 
CodeIntegrity Errors:
===================================
  Date: 2015-03-30 15:44:46.219
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-03-30 15:44:46.172
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
ActiveCheck component for HP Active Support Library (HKLM-x32\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 3.0.0.1 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.0.32.18 - Adobe Systems Incorporated)
Adobe Reader 9.1 MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-A91000000001}) (Version: 9.1.0 - Adobe Systems Incorporated)
Adobe Shockwave Player (HKLM-x32\...\{AD72CFB4-C2BF-424E-9DF0-C7BAD1F30A11}) (Version: 11.0 - Adobe Systems, Inc.)
Alps Touch Pad Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version:  - ALPS ELECTRIC CO., LTD.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 5.2 - Atheros)
ATI Catalyst Install Manager (HKLM\...\{FAD2A992-14E4-4B85-2882-FAB8A81495B3}) (Version: 3.0.732.0 - ATI Technologies, Inc.)
ccc-core-static (HKLM-x32\...\{90AB5B56-1B17-FCCD-E7A9-23FB3394E218}) (Version: 2009.0804.2223.38385 - ATI) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.2111 - CyberLink Corp.)
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 3.1.3224 - Hewlett-Packard) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 3.1.3224 - Hewlett-Packard)
ENE CIR Receiver Driver (HKLM\...\5F4DD0919B4763856B77AD385DEEEFCDF01784A8) (Version: 2.7.3.519 - ENE)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.118 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.17 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.24.15 - Google Inc.) Hidden
HP 3D DriveGuard (HKLM\...\{85A42FF0-F0D0-44A3-B226-C124D6E8B1D5}) (Version: 4.0.3.1 - Hewlett-Packard)
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.3.9512.3162 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.71 - WildTangent)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 3.1.3402 - Hewlett-Packard)
HP MediaSmart Internet TV (HKLM-x32\...\InstallShield_{E553760D-D7F7-48BF-BD8B-C7E23BA04CB5}) (Version: 3.1.2125 - Hewlett-Packard)
HP MediaSmart Live TV (HKLM-x32\...\InstallShield_{67626E09-5366-4480-8F1E-93FADF50CA15}) (Version: 3.1.2206 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.1.3405 - Hewlett-Packard)
HP MediaSmart SlingPlayer (HKLM-x32\...\{1747DF05-6890-440B-B094-2146F5DC50E0}) (Version: 3.0.1.64 - Sling Media, Inc.)
HP MediaSmart SmartMenu (HKLM\...\{88E60521-1E4E-4785-B9F1-1798A4BD0C30}) (Version: 3.1.0.1 - Hewlett-Packard)
HP MediaSmart Software Notebook Demo (HKLM-x32\...\{82A213BD-B6AA-4281-A2D3-59D51893CC56}) (Version: 1.00.0000 - Hewlett-Packard)
HP MediaSmart Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.2207 - Hewlett-Packard)
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{3CD3B705-467B-408D-A09D-5BF61A59F088}) (Version: 1.0.1.0 - Hewlett-Packard)
HP Quick Launch Buttons (HKLM-x32\...\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.50.7.1 - Hewlett-Packard)
HP QuickWeb (HKLM-x32\...\{21FFAF37-E51A-41AB-8749-ACD1F9CF8E37}) (Version: 1.1.2.1 - DeviceVM, Inc.)
HP Setup (HKLM-x32\...\{17B4760F-334B-475D-829F-1A3E94A6A4E6}) (Version: 1.2.3560.3170 - Hewlett-Packard)
HP Smart Web Printing (HKLM-x32\...\HP Smart Web Printing) (Version: 131.1.35898 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{741CFE3A-1C0B-4A7D-8E08-5D78C911C09D}) (Version: 4.2.5.3 - Hewlett-Packard)
HP Update (HKLM-x32\...\{D46D081B-F60E-467E-A7C4-117B70D76731}) (Version: 5.001.000.014 - Hewlett-Packard)
HP User Guides 0146 (HKLM-x32\...\{45E5D641-3C82-4F95-92FB-AE5459DF2988}) (Version: 1.02.0002 - Hewlett-Packard)
HP Wireless Assistant (HKLM-x32\...\{54CC7901-804D-4155-B353-21F0CC9112AB}) (Version: 3.50.9.1 - Hewlett-Packard)
HPAsset component for HP Active Support Library (HKLM-x32\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 3.0.0.3 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6233.0 - IDT)
Java™ 6 Update 15 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416015FF}) (Version: 6.0.150 - Sun Microsystems, Inc.)
Java™ 6 Update 15 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216015FF}) (Version: 6.0.150 - Sun Microsystems, Inc.)
Java™ SE Development Kit 6 Update 15 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0160150}) (Version: 1.6.0.150 - Sun Microsystems, Inc.)
JMicron Flash Media Controller Driver (HKLM-x32\...\{26604C7E-A313-4D12-867F-7C6E7820BE4C}) (Version: 1.0.31.3 - JMicron Technology Corp.)
Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2111 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2111 - CyberLink Corp.)
LightScribe System Software (HKLM-x32\...\{CC8E94A2-55C7-4460-953C-2A790180578C}) (Version: 1.18.8.1 - LightScribe)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Live Search Toolbar (HKLM-x32\...\{DF802C05-4660-418c-970C-B988ADB1D316}) (Version: 3.0.566.0 - Microsoft Live Search Toolbar)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.1.3310 - Hewlett-Packard) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.1.3310 - Hewlett-Packard)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3311 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3311 - CyberLink Corp.)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3311 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3311 - CyberLink Corp.)
QLBCASL (HKLM-x32\...\{F1D7AC58-554A-4A58-B784-B61558B1449A}) (Version: 6.40.17.2 - Hewlett-Packard) Hidden
Realtek 8136 8168 8169 Ethernet Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0005 - Realtek)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.2214 - CyberLink Corp.) Hidden
RollerCoaster Tycoon 3 Platinum (HKLM-x32\...\{907B4640-266B-4A21-92FB-CD1A86CD0F63}) (Version: 1.00.000 - Atari)
UVK - Ultra Virus Killer (HKLM\...\UVK - Ultra virus killer) (Version: 5.7.2.0 - Carifred)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 22%
Total physical RAM: 3836.2 MB
Available physical RAM: 2988.38 MB
Total Virtual: 7670.59 MB
Available Virtual: 6844.72 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:282.51 GB) (Free:233.15 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15.28 GB) (Free:2.16 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
4 Drive f: (RCT3) (CDROM) (Total:0.67 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\DEE-PC
 
Administrator            Dee                      Guest                    
 
 
**** End of log ****

Edited by hamluis, 08 December 2015 - 02:01 PM.


#10 mandishar77

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Posted 08 December 2015 - 12:04 AM

Here is the speccy

#11 dc3

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Posted 08 December 2015 - 08:24 AM

John_21 is correct.  If you typed in misconfig.exe it will not work.  The instructions I posted very clearly state that you need to type in msconfig.exe.  Better still, just copy and then paste it from the instruction.  Please perform the Clean Boot, it could save us some time.

 

If you follow the instructions for publishing the Speccy Snapshot you would have a  link posted as the result.  When you click on this it opens another page which contains the Shapshot.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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