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Adwcleaner error


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#1 hatemalware2

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Posted 04 December 2015 - 04:32 PM

Hi

I get error when adwcleaner try to scan computer

adwcleaner autolt error line 13061

 

i used few versions

run on desktop and as admin

same error

 

log: 

 

2015-12-05 00:57:51 : [Notice] Scan started
2015-12-05 00:57:51 : [Success] Internet connection is UP
2015-12-05 00:57:51 : [Success] Loaded C:\DOCUME~1\TONY~1.TON\LOCALS~1\Temp\sqlite.dll
2015-12-05 00:57:51 : [Success] Opened C:\DOCUME~1\TONY~1.TON\LOCALS~1\Temp\adwcleaner.db
2015-12-05 00:57:51 : [Success] Database v2015-12-03.1
2015-12-05 00:58:00 : [Success] Retrieved 6753 elements from 'guid' table
2015-12-05 00:58:00 : [Success] Retrieved 66 elements from 'ifeo' table
2015-12-05 00:58:02 : [Success] Retrieved 1662 elements from 'chrome_extensions' table
2015-12-05 00:58:02 : [Success] Retrieved 86 elements from 'chrome_files' table
2015-12-05 00:58:04 : [Success] Retrieved 1034 elements from 'files' table
2015-12-05 00:58:05 : [Success] Retrieved 1029 elements from 'firefox_extensions' table
2015-12-05 00:58:05 : [Success] Retrieved 260 elements from 'firefox_files' table
2015-12-05 00:58:05 : [Success] Retrieved 81 elements from 'firewallpolicy' table
2015-12-05 00:58:10 : [Success] Retrieved 3327 elements from 'folders' table
2015-12-05 00:58:10 : [Success] Retrieved 37 elements from 'generic_addlyrics' table
2015-12-05 00:58:10 : [Success] Retrieved 65 elements from 'generic_appinit' table
2015-12-05 00:58:10 : [Success] Retrieved 293 elements from 'generic_multiplug' table
2015-12-05 00:58:10 : [Success] Retrieved 143 elements from 'generic_mywebsearch' table
2015-12-05 00:58:10 : [Success] Retrieved 24 elements from 'generic_netfilter' table
2015-12-05 00:58:11 : [Success] Retrieved 757 elements from 'product_ids' table
2015-12-05 00:58:14 : [Success] Retrieved 3122 elements from 'registry_keys_values' table
2015-12-05 00:58:15 : [Success] Retrieved 829 elements from 'services' table
2015-12-05 00:58:21 : [Success] Retrieved 3055 elements from 'softwares' table
2015-12-05 00:58:23 : [Success] Retrieved 889 elements from 'tasks' table
2015-12-05 00:58:24 : [Success] Retrieved 424 elements from 'urls' table
2015-12-05 00:58:24 : [Success] Retrieved 53 elements from 'wl_processes' table
2015-12-05 00:58:24 : [Success] Retrieved 14 elements from 'wl_firefox' table
2015-12-05 00:58:24 : [Success] Retrieved 16 elements from 'dns' table
2015-12-05 00:58:24 : [Success] Retrieved 31 elements from 'domstorage' table
2015-12-05 00:58:24 : [Success] Retrieved 61 elements from 'generic_crossrider' table
2015-12-05 00:58:24 : [Success] Retrieved 3 elements from 'generic_sambreel' table
2015-12-05 00:58:24 : [Success] Retrieved 12 elements from 'generic_pullupdate' table
2015-12-05 00:58:25 : [Success] Retrieved 161 elements from 'generic_browsefox' table
2015-12-05 00:58:25 : [Notice] Closed C:\DOCUME~1\TONY~1.TON\LOCALS~1\Temp\adwcleaner.db
2015-12-05 00:58:25 : [Notice] Unloaded C:\DOCUME~1\TONY~1.TON\LOCALS~1\Temp\sqlite.dll
2015-12-05 00:58:27 : [Success] Retrieved 3 users
2015-12-05 00:58:27 : [Notice] User #1 : Administrator
2015-12-05 00:58:27 : [Notice] User #2 : Guest
2015-12-05 00:58:27 : [Notice] User #3 : tony
2015-12-05 00:58:27 : [Success] Retrieved 1 firefox profiles
2015-12-05 00:58:27 : [Success] Retrieved 2 chrome profiles
2015-12-05 00:58:27 : [Success] Retrieved 62 global paths
2015-12-05 00:58:27 : [Success] Retrieved 14 shortcut paths
2015-12-05 00:58:27 : [Notice] Starting generic detections ... 

Edited by hatemalware2, 04 December 2015 - 04:36 PM.


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#2 quietman7

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Posted 04 December 2015 - 04:42 PM

Please activate Debug Mode as follows.
  • Double-click on AdwCleaner.exe to open the tool.
  • Click on Options in the top menu.
  • Put a check mark next to Activate debug mode.
  • Click on the Scan button.
  • A logfile report called AdwCleaner_dbg_XXXX.log (where XXXX represents the time run) will be created and saved to %systemdrive%\AdwCleaner folder (usually C:\AdwCleaner).
  • Copy and paste the contents of AdwCleaner_dbg_XXXX.log in your next reply.

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#3 hatemalware2

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Posted 04 December 2015 - 04:51 PM

2015-12-05 01:22:50 : [Notice] Scan started
2015-12-05 01:22:50 : [Success] Internet connection is UP
2015-12-05 01:22:50 : [Success] Loaded C:\DOCUME~1\TONY~1.TON\LOCALS~1\Temp\sqlite.dll
2015-12-05 01:22:50 : [Success] Opened C:\DOCUME~1\TONY~1.TON\LOCALS~1\Temp\adwcleaner.db
2015-12-05 01:22:50 : [Success] Database v2015-12-03.1
2015-12-05 01:22:55 : [Success] Retrieved 6753 elements from 'guid' table
2015-12-05 01:22:55 : [Success] Retrieved 66 elements from 'ifeo' table
2015-12-05 01:22:56 : [Success] Retrieved 1662 elements from 'chrome_extensions' table
2015-12-05 01:22:57 : [Success] Retrieved 86 elements from 'chrome_files' table
2015-12-05 01:22:57 : [Success] Retrieved 1034 elements from 'files' table
2015-12-05 01:22:58 : [Success] Retrieved 1029 elements from 'firefox_extensions' table
2015-12-05 01:22:58 : [Success] Retrieved 260 elements from 'firefox_files' table
2015-12-05 01:22:58 : [Success] Retrieved 81 elements from 'firewallpolicy' table
2015-12-05 01:23:00 : [Success] Retrieved 3327 elements from 'folders' table
2015-12-05 01:23:00 : [Success] Retrieved 37 elements from 'generic_addlyrics' table
2015-12-05 01:23:00 : [Success] Retrieved 65 elements from 'generic_appinit' table
2015-12-05 01:23:01 : [Success] Retrieved 293 elements from 'generic_multiplug' table
2015-12-05 01:23:01 : [Success] Retrieved 143 elements from 'generic_mywebsearch' table
2015-12-05 01:23:01 : [Success] Retrieved 24 elements from 'generic_netfilter' table
2015-12-05 01:23:01 : [Success] Retrieved 757 elements from 'product_ids' table
2015-12-05 01:23:03 : [Success] Retrieved 3122 elements from 'registry_keys_values' table
2015-12-05 01:23:04 : [Success] Retrieved 829 elements from 'services' table
2015-12-05 01:23:06 : [Success] Retrieved 3055 elements from 'softwares' table
2015-12-05 01:23:07 : [Success] Retrieved 889 elements from 'tasks' table
2015-12-05 01:23:07 : [Success] Retrieved 424 elements from 'urls' table
2015-12-05 01:23:07 : [Success] Retrieved 53 elements from 'wl_processes' table
2015-12-05 01:23:07 : [Success] Retrieved 14 elements from 'wl_firefox' table
2015-12-05 01:23:07 : [Success] Retrieved 16 elements from 'dns' table
2015-12-05 01:23:08 : [Success] Retrieved 61 elements from 'generic_crossrider' table
2015-12-05 01:23:08 : [Success] Retrieved 12 elements from 'generic_pullupdate' table
2015-12-05 01:23:08 : [Success] Retrieved 161 elements from 'generic_browsefox' table
2015-12-05 01:23:08 : [Notice] Closed C:\DOCUME~1\TONY~1.TON\LOCALS~1\Temp\adwcleaner.db
2015-12-05 01:23:08 : [Notice] Unloaded C:\DOCUME~1\TONY~1.TON\LOCALS~1\Temp\sqlite.dll
2015-12-05 01:23:08 : [Success] Retrieved 2 users
2015-12-05 01:23:08 : [Notice] User #1 : tony
2015-12-05 01:23:08 : [Notice] User #2 : Guest
2015-12-05 01:23:08 : [Success] Retrieved 1 firefox profiles
2015-12-05 01:23:08 : [Success] Retrieved 2 chrome profiles
2015-12-05 01:23:08 : [Success] Retrieved 51 global paths
2015-12-05 01:23:08 : [Success] Retrieved 7 shortcut paths
2015-12-05 01:23:08 : [Notice] Starting generic detections ... 
2015-12-05 01:23:17 : [Success] Generic.Multiplug ... OK
2015-12-05 01:23:18 : [Success] Generic.MyWebSearch ... OK
2015-12-05 01:23:18 : [Success] Generic.Vitruvian ... OK
2015-12-05 01:23:18 : [Success] Generic.PullUpdate ... OK
2015-12-05 01:23:20 : [Success] Generic.BrowseFox ... OK
2015-12-05 01:23:21 : [Success] Generic.BetterSurf ... OK
2015-12-05 01:23:21 : [Success] Generic.Piccolor ... OK
2015-12-05 01:23:21 : [Success] Generic.DownloadProtect ... OK
2015-12-05 01:23:21 : [Success] Generic.AddLyrics ... OK
2015-12-05 01:23:21 : [Success] Generic.Crossrider ... OK
2015-12-05 01:23:21 : [Success] Generic.Maintainer ... OK
2015-12-05 01:23:21 : [Success] Generic.Conduit ... OK
2015-12-05 01:23:22 : [Success] Generic.Tuto4PC ... OK
2015-12-05 01:23:22 : [Success] Generic.Perion ... OK
2015-12-05 01:23:22 : [Success] Generic.HomeTab ... OK
2015-12-05 01:23:23 : [Success] Other generic detections ... OK
2015-12-05 01:23:29 : [Success] Adding firefox extensions ... OK
2015-12-05 01:23:30 : [Success] Adding firefox files ... OK
2015-12-05 01:23:39 : [Success] Adding chrome extensions ... OK
2015-12-05 01:23:47 : [Success] Adding chrome files ... OK
2015-12-05 01:24:30 : [Success] Adding GUID keys ... OK
2015-12-05 01:24:44 : [Success] Adding Software keys ... OK
2015-12-05 01:24:44 : [Success] Adding Product ID keys ... OK
2015-12-05 01:24:44 : [Success] Adding IFEO keys ... OK
2015-12-05 01:24:45 : [Success] Adding IE keys ... OK
2015-12-05 01:24:45 : [Success] Adding FirewallPolicy keys ... OK
2015-12-05 01:24:45 : [Success] Adding SearchScope keys ... OK
2015-12-05 01:24:45 : [Success] Adding EIFL keys ... OK
2015-12-05 01:24:45 : [Success] Adding SMI keys ... OK
2015-12-05 01:24:45 : [Success] Adding AppInit keys ... OK
2015-12-05 01:24:45 : [Success] Adding DNS keys ... OK
2015-12-05 01:24:45 : [Success] Adding Prefixes keys ... OK
2015-12-05 01:24:45 : [Success] Adding FileExts keys ... OK
2015-12-05 01:24:45 : [Success] Adding DOMStorage keys ... OK
2015-12-05 01:24:45 : [Notice] Processing services ...
2015-12-05 01:24:46 : [Notice] Processing folders ...
2015-12-05 01:25:22 : [Notice] Processing files ...
2015-12-05 01:25:32 : [Notice] Processing DLLs ...
2015-12-05 01:25:32 : [Notice] Processing shortcuts ...
2015-12-05 01:25:38 : [Notice] Processing scheduled tasks ...
2015-12-05 01:25:38 : [Notice] Processing registry elements ...
2015-12-05 01:25:39 : [Notice] Processing browsers preferences ...
2015-12-05 01:25:39 : [Success] Read C:\Documents and Settings\tony.tony-B4DA82999C\Application Data\Mozilla\Firefox\Profiles\mwe4su6l.default\prefs.js
2015-12-05 01:25:40 : [Success] Opened C:\Documents and Settings\tony.TONY-B4DA82999C\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data
2015-12-05 01:25:40 : [Success] Opened  C:\Documents and Settings\tony.TONY-B4DA82999C\Local Settings\Application Data\Google\Chrome\User Data\Default\Secure Preferences


#4 quietman7

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Posted 04 December 2015 - 06:53 PM

I have advised M-K-D-B who works with the developer.
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#5 hatemalware2

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Posted 05 December 2015 - 04:42 AM

not answer!



#6 hatemalware2

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Posted 05 December 2015 - 04:59 AM

Screen shot of Error :

 

http://i.imgur.com/X867Gil.jpg



#7 quietman7

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Posted 05 December 2015 - 06:54 AM

Please be patient. While I understand your frustration...Staff and Security Experts are all volunteers who assist members as time permits. No one is paid for their work or assistance to members of our community. We have jobs in the real world, families and other commitments which take priority over anything we do here....so we are not logged into the forums all day long.

This site receives hundreds of requests for help every day and we are grateful for whatever free assistance our volunteer staff, Security Developer's and Security Colleagues can dedicate toward research and investigative efforts which help so many of our members with malware related problems.

If you need immediate assistance with a malware infection, other advanced tools are available and you can start a new topic in the Am I infected? What do I do? forum

OR follow the instructions in the Malware Removal and Log Section Preparation Guide. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
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#8 quietman7

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Posted 05 December 2015 - 05:19 PM

Hi hatemalware2

M-K-D-B just advised me that the error you encountered will be reported to Xplode in a few minutes.
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#9 hatemalware2

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Posted 07 December 2015 - 05:04 PM

sorry if i was bothering you .

i wanted to say that problem still exist!

if you know similar software please advice me


Edited by hatemalware2, 07 December 2015 - 05:06 PM.


#10 quietman7

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Posted 07 December 2015 - 05:44 PM

v5.0.2.4 was released today.

[BUG] - Fixed bug with FirewallPolicy module
[UPD] - Local database v07-12-2015.3
[UPD] - German translation updated
[UPD] - Proxy module updated
[UPD] - Generic.DownloadProtect updated
[UPD] - Generic.BetterSurf updated

I don't know if any of the above fixes were related to your problem. Xplode may still be investigating that but wanted to release an update to address other reported issues.
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#11 hatemalware2

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Posted 09 December 2015 - 09:42 AM

unfortunately problem still exist



#12 quietman7

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Posted 09 December 2015 - 12:11 PM

Then hopefully he will get to it with the next update.
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#13 hatemalware2

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Posted 16 December 2015 - 03:13 AM

as it doesn't works for me

Is there any other software that i can use for cleaning malewares?



#14 quietman7

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Posted 16 December 2015 - 06:00 AM

Malwarebytes Anti-Malware, Emsisoft Emergency Kit and JRT (Junkware Removal Tool)

If you need individual assistance with a malware infection, you should start a new topic in the Am I infected? What do I do? forum.

OR follow the instructions in the Malware Removal and Log Section Preparation Guide. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

If you choose to follow the above instructions and post a FRST log, please reply back in this thread with a link to the new topic so we can closed this one. If not, at least you know doing that is an option available to you.
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