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Loss of mouse control following Windows 7 reload.


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#1 BING59

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Posted 01 December 2015 - 06:54 PM

Hello all.
My name is Bing & I'm new to this forum & this is my 1st post, so please be gentle with me!
I have recently change back to win 7 fron 10 because I didn't like it.
However, I noticed that once I reverted back I was suffering problems. The 1st thing I noticed was the wireless mouse that I had been using for months no longer operated. I swapped back to the original wired 1 which works but not as it should. It now sticks a lot & sometimes I have to reboot my PC because it as locked up completely. I did try pulling the wireless Mouse USB to see if it would reload but nothing. I am only a computer user & have no relevant skills so any help would be greatly appreciated. I really hope someone can help me & point me in the right direction! Many thanks in advance.
Bing.


Edited by hamluis, 04 December 2015 - 03:07 PM.
Moved from Introductions to Win 7 - Hamluis.


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#2 NickAu

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Posted 02 December 2015 - 04:26 PM

:welcome: to Bleeping Computer.

As a new member be sure to read the Welcome to Bleeping Computer! Guide and the following...


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Best Regards.
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#3 BING59

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Posted 04 December 2015 - 01:57 PM

Hi all.

I started a post on here a few days ago but cannot now find it!  It was my 1st post & obviously I made an error.

 Mod Edit:  Merged first topic into today's post - Hamluis.

 

Basically I installed  Windows 10 & found that I wasn't too keen on it.  I decided to go back to my original Win 7 within the 30 day period but didn't know how to do it.  I contacted my service provider Virgin, who put me in touch with some tech guy who charged me £35 & took control of my PC & changed it back.  However, since he has done this I immediately noticed that my wireless mouse didn't work.  I plugged an old wired mouse in & this does work but not as well as it should do.  It regularly freezes & needs a reboot to get going again.  Also it  doesn't move smoothly accross the monitor & often I find it esier to slightly lift the mouse ball with my finger to manouvre the cursor. 

I do hope I have explained myself clearly & one of you kind tekkie folk can help me!

Thankyou in advance for any adice offered.

 

BING.


Edited by hamluis, 04 December 2015 - 03:09 PM.
Merged topics - Hamluis.


#4 dudeage

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Posted 04 December 2015 - 04:05 PM

Start by unplugging and plugging the receiver for the wireless mouse in.  Could just be that there are residual Windows 10 drivers that your PC is reverting back to.  

 

EDIT:  Does this - "I did try pulling the wireless Mouse USB" - mean you've already tried that?  That was unclear to me.  



#5 BING59

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Posted 04 December 2015 - 05:43 PM

Hi dudeage.

yes, I tried unplugging the USB part ofr the Mouse & putting it back but nothing happened.  I even tried replacing the battery.

Thanks.



#6 Chris Cosgrove

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Posted 05 December 2015 - 06:42 PM

I use a wireless mouse and keyboard and when I installed them much to my surprise they just worked !  However . . .

 

The best thing to do is to uninstall all your generic USB drivers, then shut down the computer and do a cold re-boot. This is somewhat simpler and less threatening than it sounds !

 

Click in turn 'Start - Control panel - System - Device manager (in the top left corner of the System screen)'. At the bottom of the small screen that will appear you will see an entry 'Universal Serial Bus controllers', expand this by clicking on the '+' sign at the side of this entry and you will see a list of USB controllers some of which will merely be called 'USB root hub'. Select each of these in turn, select 'Drivers' from the gray box that appears, and select 'Uninstall' and follow the prompts. This will uninstall the generic drivers.

 

Now shut down the system. Since you just uninstalled the mouse driver(s) you will have to use the keyboard - press the 'Windows' key, this will bring up the start panel, and use the tab key to move around the start panel  until the shut down button is highlighted, then press 'Enter' and the computer will shut down. Next turn off the power supply - and remove the battery if it is a laptop - and hold the start button down for a few seconds. Then reconnect the power (and battery) and start up as normal. The USB drivers will automatically be re-installed as Windows starts. This should fix the problem. If it doesn't, post back.

 

If the computer is a laptop with a battery that is not easy or impossible to remove don't worry about removing it - just shut down and restart.

 

And remember for any future posts you make that information on your computer - make and model at a minimum - is very useful !

 

Chris Cosgrove



#7 dudeage

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Posted 07 December 2015 - 12:16 PM

The suggestion from the above post is good - also I would recommend booting to your BIOS and checking the BIOS settings - make sure all the ports are enabled.  






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