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High ping in Steam games


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4 replies to this topic

#1 KoalaCola

KoalaCola

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Posted 04 December 2015 - 03:25 AM

Hey guys, I'm having an intermittent problem were I will seemingly randomly get very high ping in Steam games, but speed tests and general web browsing seem to perform normally. Any suggestions as to what to try?



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#2 KoalaCola

KoalaCola
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  • Gender:Male
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  • Local time:05:47 AM

Posted 04 December 2015 - 03:28 AM

Forgot to add this:

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by norem (administrator) on 04-12-2015 at 00:26:35
Running from "C:\Users\norem\Downloads"
Microsoft Windows 10 Home  (X64)
Model: All Series Manufacturer: ASUS
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Ethernet (Connected)
TAP-Windows Adapter V9 = Ethernet 3 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : DESKTOP-ACDGDOQ
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net.
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : BC-EE-7B-76-FD-37
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:646:8c02:bff0:8182:76c4:2407:de79(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:646:8c02:bff0:61fe:f621:e1c9:9da(Preferred)
   Link-local IPv6 Address . . . . . : fe80::8182:76c4:2407:de79%5(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.1.182(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, December 4, 2015 12:16:27 AM
   Lease Expires . . . . . . . . . . : Saturday, December 5, 2015 12:16:26 AM
   Default Gateway . . . . . . . . . : fe80::da30:62ff:fe48:ec5f%5
                                       10.0.1.1
   DHCP Server . . . . . . . . . . . : 10.0.1.1
   DHCPv6 IAID . . . . . . . . . . . : 45936251
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-5F-E0-01-BC-EE-7B-76-FD-37
   DNS Servers . . . . . . . . . . . : 2601:646:8c02:bff0:da30:62ff:fe48:ec5f
                                       10.0.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       hsd1.ca.comcast.net

Ethernet adapter Ethernet 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-6C-DA-0E-01
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::d7:7eb1:bc43:72a3%2(Preferred)
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 184549376
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-5F-E0-01-BC-EE-7B-76-FD-37
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.hsd1.ca.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.ca.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  2601:646:8c02:bff0:da30:62ff:fe48:ec5f

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.

Pinging google.com [216.58.192.46] with 32 bytes of data:
Reply from 216.58.192.46: bytes=32 time=201ms TTL=55
Reply from 216.58.192.46: bytes=32 time=101ms TTL=55

Ping statistics for 216.58.192.46:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 101ms, Maximum = 201ms, Average = 151ms
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  2601:646:8c02:bff0:da30:62ff:fe48:ec5f

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=366ms TTL=48
Reply from 206.190.36.45: bytes=32 time=317ms TTL=48

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 317ms, Maximum = 366ms, Average = 341ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  5...bc ee 7b 76 fd 37 ......Realtek PCIe GBE Family Controller
  4...00 ff 6c da 0e 01 ......TAP-Windows Adapter V9
  1...........................Software Loopback Interface 1
  2...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
  3...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.1.1       10.0.1.182     20
         10.0.1.0    255.255.255.0         On-link        10.0.1.182    276
       10.0.1.182  255.255.255.255         On-link        10.0.1.182    276
       10.0.1.255  255.255.255.255         On-link        10.0.1.182    276
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link        10.0.1.182    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link        10.0.1.182    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  5     36 ::/0                     fe80::da30:62ff:fe48:ec5f
  1    306 ::1/128                  On-link
  5     36 2601:646:8c02:bff0::/64  On-link
  5    276 2601:646:8c02:bff0::/64  fe80::da30:62ff:fe48:ec5f
  5    276 2601:646:8c02:bff0:61fe:f621:e1c9:9da/128
                                    On-link
  5    276 2601:646:8c02:bff0:8182:76c4:2407:de79/128
                                    On-link
  5    276 fe80::/64                On-link
  5    276 fe80::8182:76c4:2407:de79/128
                                    On-link
  1    306 ff00::/8                 On-link
  5    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/03/2015 05:09:02 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-ACDGDOQ)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/03/2015 05:08:46 PM) (Source: Application Hang) (User: )
Description: The program Steam.exe version 3.9.53.23 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 16ac

Start Time: 01d12df4b57cde23

Termination Time: 4294967295

Application Path: D:\Games\Steam.exe

Report Id: 90ca65b6-9a23-11e5-8a87-bcee7b76fd37

Faulting package full name:

Faulting package-relative application ID:

Error: (12/03/2015 10:42:59 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-ACDGDOQ)
Description: Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App failed with error: -2147024770 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/03/2015 10:37:55 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-ACDGDOQ)
Description: Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App failed with error: -2147024770 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/03/2015 10:37:44 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-ACDGDOQ)
Description: Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App failed with error: -2147024770 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/03/2015 10:32:16 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-ACDGDOQ)
Description: Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App failed with error: -2147024770 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/03/2015 10:26:54 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-ACDGDOQ)
Description: Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App failed with error: -2147024770 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/03/2015 10:17:16 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-ACDGDOQ)
Description: Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App failed with error: -2147024770 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (12/03/2015 04:29:26 AM) (Source: MSDTC Client 2) (User: )
Description: 0x8007085A

Error: (12/03/2015 04:28:41 AM) (Source: MSDTC Client 2) (User: )
Description: 0x8007085A


System errors:
=============
Error: (12/04/2015 12:16:57 AM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service failed to start due to the following error:
%%1053

Error: (12/04/2015 12:16:57 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the igfxCUIService2.0.0.0 service to connect.

Error: (12/04/2015 12:15:57 AM) (Source: Service Control Manager) (User: )
Description: The User Data Access_4f9f2 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (12/04/2015 12:15:57 AM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_4f9f2 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (12/04/2015 12:15:57 AM) (Source: Service Control Manager) (User: )
Description: The Contact Data_4f9f2 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (12/04/2015 12:15:57 AM) (Source: Service Control Manager) (User: )
Description: The Sync Host_4f9f2 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (12/04/2015 12:15:57 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/04/2015 12:13:54 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/03/2015 05:43:42 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (12/03/2015 05:10:45 PM) (Source: Service Control Manager) (User: )
Description: The Intel® HD Graphics Control Panel Service service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (12/03/2015 05:09:02 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-ACDGDOQ)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141

Error: (12/03/2015 05:08:46 PM) (Source: Application Hang)(User: )
Description: Steam.exe3.9.53.2316ac01d12df4b57cde234294967295D:\Games\Steam.exe90ca65b6-9a23-11e5-8a87-bcee7b76fd37

Error: (12/03/2015 10:42:59 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-ACDGDOQ)
Description: Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App-2147024770

Error: (12/03/2015 10:37:55 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-ACDGDOQ)
Description: Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App-2147024770

Error: (12/03/2015 10:37:44 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-ACDGDOQ)
Description: Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App-2147024770

Error: (12/03/2015 10:32:16 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-ACDGDOQ)
Description: Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App-2147024770

Error: (12/03/2015 10:26:54 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-ACDGDOQ)
Description: Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App-2147024770

Error: (12/03/2015 10:17:16 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-ACDGDOQ)
Description: Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App-2147024770

Error: (12/03/2015 04:29:26 AM) (Source: MSDTC Client 2)(User: )
Description: 0x8007085A

Error: (12/03/2015 04:28:41 AM) (Source: MSDTC Client 2)(User: )
Description: 0x8007085A


CodeIntegrity Errors:
===================================
  Date: 2015-12-04 00:25:47.931
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-12-04 00:25:47.925
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-12-04 00:17:11.850
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-12-04 00:17:11.845
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-12-04 00:09:10.581
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-12-04 00:09:10.575
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-12-03 17:17:30.872
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-12-03 17:17:30.866
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-12-03 17:12:25.694
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2015-12-03 17:12:25.688
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.4.5.41202 - BitTorrent Inc.)
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.245 - Adobe Systems Incorporated)
Adobe Flash Player 19 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 19.0.0.245 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{AAFD93A0-6522-9FF4-69CF-15B98681681A}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{649A1FD9-5892-46AD-8DF0-C4A43FF61CB7}) (Version: 4.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0DE0A178-AC7B-4650-806C-CF226DE03766}) (Version: 4.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
AVG (HKLM\...\{A5977E04-0EA7-431B-BD70-D410CF95EADE}) (Version: 16.7.7227 - AVG Technologies) Hidden
AVG 2016 (HKLM\...\{0BDF1468-3FF2-42DC-9582-284B99C296A4}) (Version: 16.0.4477 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.7.7227 - AVG Technologies)
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.1.8.599 - AVG Technologies)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Battlefield 4™ (HKLM-x32\...\{ABADE36E-EC37-413B-8179-B432AD3FACE7}) (Version: 1.6.2.40658 - Electronic Arts)
Battlelog Web Plugins (HKLM-x32\...\Battlelog Web Plugins) (Version: 2.3.0 - EA Digital Illusions CE AB)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Darkest Dungeon (HKLM-x32\...\Steam App 262060) (Version:  - Red Hook Studios)
ESN Sonar (HKLM-x32\...\ESN Sonar-0.70.4) (Version: 0.70.4 - ESN Social Software AB)
EverQuest II (HKCU\...\DG0-EverQuest II) (Version:  - Sony Online Entertainment)
Fallout 4 (HKLM-x32\...\Steam App 377160) (Version:  - Bethesda Game Studios)
FMW 1 (HKLM\...\{BCA7CC8C-745B-4340-B3A8-BC79A8498107}) (Version: 1.32.2 - AVG Technologies) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.86 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Intel Processor Diagnostic Tool 64bit (HKLM\...\{F24BC99D-3FC1-4503-BEFA-5DDD16C6265A}) (Version: 2.20.0.0 - Intel Corporation)
iTunes (HKLM\...\{E690A491-702F-4DEC-9977-C015D1DBB57C}) (Version: 12.3.1.23 - Apple Inc.)
Logitech Gaming Software 8.70 (HKLM\...\Logitech Gaming Software) (Version: 8.70.315 - Logitech Inc.)
METAL GEAR SOLID V: GROUND ZEROES (HKLM-x32\...\Steam App 311340) (Version:  - Kojima Productions)
METAL GEAR SOLID V: THE PHANTOM PAIN (HKLM-x32\...\Steam App 287700) (Version:  - Konami Digital Entertainment)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mozilla Firefox 42.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 42.0.0.5780 - Mozilla)
Mumble 1.2.10 (HKLM-x32\...\{63243F5C-E941-4461-A4B0-2689A9A3BF13}) (Version: 1.2.10 - Thorvald Natvig)
Opera Stable 31.0.1889.161 (HKLM-x32\...\Opera 31.0.1889.161) (Version: 31.0.1889.161 - Opera Software)
Origin (HKLM-x32\...\Origin) (Version: 9.7.2.53208 - Electronic Arts, Inc.)
Popcorn Time (HKCU\...\Popcorn Time) (Version:  - Popcorn Official)
Popcorn Time (HKLM-x32\...\Popcorn Time_is1) (Version: 5.4.0.0 - Popcorn Time)
Private Internet Access Support Files (HKLM-x32\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.993 - Even Balance, Inc.)
Raptr (HKLM-x32\...\Raptr) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7535 - Realtek Semiconductor Corp.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Binding of Isaac: Rebirth (HKLM-x32\...\Steam App 250900) (Version:  - Nicalis, Inc.)
Undertale (HKLM-x32\...\Steam App 391540) (Version:  - tobyfox)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VyprVPN (HKLM\...\{526B3DDC-6891-4F43-8F64-8B83DC9E4848}) (Version: 2.7.8.6317 - Golden Frog, GmbH.)
Warhammer 40,000: Dawn of War – Dark Crusade (HKLM-x32\...\Steam App 4580) (Version:  - Relic Entertainment)
Warhammer 40,000: Dawn of War - Game of the Year Edition (HKLM-x32\...\Steam App 4570) (Version:  - Relic Entertainment)
Warhammer 40,000: Dawn of War – Soulstorm (HKLM-x32\...\Steam App 9450) (Version:  - Relic Entertainment)
Warhammer 40,000: Dawn of War – Winter Assault (HKLM-x32\...\Steam App 9310) (Version:  - Relic Entertainment)
Warhammer® 40,000™: Dawn of War® II - Chaos Rising™ (HKLM-x32\...\Steam App 20570) (Version:  - Relic Entertainment)
Warhammer® 40,000™: Dawn of War® II – Retribution™ (HKLM-x32\...\Steam App 56400) (Version:  - Relic Entertainment)
Warhammer® 40,000™: Dawn of War® II (HKLM-x32\...\Steam App 15620) (Version:  - Relic Entertainment)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 8097.78 MB
Available physical RAM: 5579.65 MB
Total Virtual: 10017.78 MB
Available Virtual: 7243.83 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.01 GB) (Free:36.68 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:931.51 GB) (Free:366.12 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-ACDGDOQ

Administrator            DefaultAccount           Guest                    
norem                    


**** End of log ****
 



#3 hena

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Posted 07 December 2015 - 06:00 AM

Hello.

I am Hena and I will be helping you.

First: Please dont say slang/idioms, as this is not my first language.

Secondly: Please, Before I help you, uninstall µTorrent and PopcornTime, because they are p2p torrent systems, which might contain viruses.

Or, atleast until I say your machine is clean.


Edited by hena, 07 December 2015 - 06:01 AM.


#4 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


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Posted 07 December 2015 - 07:34 PM

Or, atleast until I say your machine is clean.


Malware removal is not allowed outside Malware Removal Logs and Am I Infected.
Please do not pursue possible malware as a cause for the issue experienced by KoalaCola.

#5 Gorbulan

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Posted 09 December 2015 - 02:34 PM

Which Steam games experience this problem?






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