I have a new client as a result of them coming in contact with crypto (not sure which version). Prior to calling us the PC that had the decrypt instructions on it was put through a system restore. The PC was logged into and everything seemed ok. This particular PC has hardly any data on it, just an app that is their entire world with a share to the server where all the data lies. So the app they use is not making the connection to the server and it seems as if there are files that are encrypted. Many with different file exntension ive never seen nor heard of.
My question is now that they have restored the PC is it still possible to do the tor download and get this decrypted as there is no backup of that server and they need everything in there. I dont want to go through the motions to find out it cannot make the connection. They printed out a copy of the instructions (HELP_YOUR_FILES.html) before restoring it so i still have the unique address to put into the tor browser.
Any direction would be terrific, thanks.
edit: Its a cryptowall varient.
Edited by Tangy4, 03 December 2015 - 04:13 PM.