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Memory freezing computer?


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28 replies to this topic

#1 flobiwan

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Posted 02 December 2015 - 10:36 PM

I installed 32GB of memory in my PC a couple weeks ago.  For some reason it only reads 16GB although the motherboard is supposed to handle 32.  I'm using Windows 7 professional 64-bit.  I reseated the memory to no avail and then just decided to live with the problem as 16GB is plenty anyway.

 

HOWEVER, this week, i have  bigger problem.  Twice this week, my computer has frozen.  I installed Cleanmem a while ago and noticed that both times, the memory usage shot up from 15-20% to 95-100%.  The first time it happened, i was able to shut down my browsers which solved the problem.  However, the second time, i couldn't access any programs to shut them down and had to do a hard restart.  

 

Interestingly, when it happened the first time, i went to task manager and memory usage was showing 12GB free out of 16GB yet Cleanmem still showed 95% in use.  

 

Weird since i don't have nearly as many tabs open in my browsers as i used to.

 

What could cause the memory usage to shoot up so fast and so high?  



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#2 dc3

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Posted 03 December 2015 - 10:42 AM

What is the make and model of this computer?

 

If this is a custom build, please post the make and model of the motherboard.

 

Edited at add:  Please post the make and model of the RAM modules that were installed.


Edited by dc3, 03 December 2015 - 10:43 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 flobiwan

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Posted 03 December 2015 - 02:07 PM

IT's a Dell XPS 8700.  I closed both web browsers this AM after restarting and memory has still been showing 75-80% all day with not much open.  Malwarebytes found two malware registry entries called Riskware.compromisedCert which i cleaned but it didn't help.  Resource monitor shows 13GB out of 16GB used now but i can't see any program using a ton of memory in the list  The highest is svchost.exe at 617,000.

 

Strange this never happened when i only had 8GB of memory!  Used to show around 40% used at that time.


Edited by flobiwan, 03 December 2015 - 02:08 PM.


#4 flobiwan

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Posted 04 December 2015 - 07:37 AM

Update - I left both web browsers closed most of the day yesterday and memory showed 75-80%.  In the late afternoon, i opened up Chrome and Quickbooks to do some work and the memory usage DROPPED.  It's been at around 20% since then even though i've been using the net and even ripping a DVD didn't up the memory usage by more than a percent.  I hate these kind of intermittent problems because they're the worst ones to figure out.



#5 dc3

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Posted 04 December 2015 - 09:06 AM

It could be a scheduled task is running at the time when the usage goes up.  Look in the task scheduler to see what is scheduled and when it is suppose to run.  If the computer is not being used (the cpu doesn't show use) for over fifteen minutes scheduled tasks may run.


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#6 flobiwan

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Posted 04 December 2015 - 09:32 AM

Good idea.  I'll check it out.  Although i can't imagine what sort of task would use up that amount of memory, i'll look into it.  Thanks.



#7 flobiwan

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Posted 04 December 2015 - 09:38 AM

Update - i went to Event Viewer and noticed that in Windows Logs - System, since 11/21/15 i have been getting a LOT of warnings "The Intel ® Management Engine Interface is being reset".  And by a lot, i mean this morning i've been getting about 2 warnings per minute!  Could that be an indicator of the problem?



#8 dc3

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Posted 04 December 2015 - 09:44 AM

 
 
Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 flobiwan

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Posted 04 December 2015 - 02:00 PM

Here is the info from Speccy.  I'll send the other in another post.

 

http://speccy.piriform.com/results/6gZxyGxn3DLrjdbsDN6EOBi



#10 flobiwan

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Posted 04 December 2015 - 02:01 PM

Here is the MiniToolBox info

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Fredd (administrator) on 04-12-2015 at 14:01:26
Running from "W:\Newsbin Files"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: XPS 8700 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/04/2015 01:01:17 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {c1467e49-8eeb-423c-834e-246897997bd1}
 
Error: (12/03/2015 10:33:33 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.
 
Error: (12/03/2015 03:56:31 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (12/03/2015 03:56:31 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (12/03/2015 03:56:31 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (12/03/2015 02:34:39 PM) (Source: Python Service) (User: )
Description: Exception : (1058, 'StartService', 'The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.')
 
Error: (12/03/2015 10:02:31 AM) (Source: Application Error) (User: )
Description: Faulting application name: QBCFMonitorService.exe, version: 4.0.4613.36455, time stamp: 0x5030684f
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18939, time stamp: 0x55afd8e7
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0xdc4
Faulting application start time: 0xQBCFMonitorService.exe0
Faulting application path: QBCFMonitorService.exe1
Faulting module path: QBCFMonitorService.exe2
Report Id: QBCFMonitorService.exe3
 
Error: (12/03/2015 10:02:29 AM) (Source: .NET Runtime) (User: )
Description: Application: QBCFMonitorService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
Stack:
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.File.InternalDelete(System.String, Boolean)
   at System.IO.File.Delete(System.String)
   at Intuit.SBM.DataHelper.CFScan.CFWatcher.DeleteNdFile(System.String)
   at Intuit.SBM.DataHelper.CFScan.CFWatcher.OnDeleted(System.Object, System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.OnDeleted(System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32, System.String)
   at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32, UInt32, System.Threading.NativeOverlapped*)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
 
Error: (12/03/2015 09:16:54 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2013":
V23.0D R1 (M=1066, L=339, C=249, V=0 (0))
 
Error: (12/03/2015 09:16:49 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro 2013":
V23.0D R1 (M=1066, L=339, C=249, V=0 (0))
 
 
System errors:
=============
Error: (12/04/2015 01:58:51 PM) (Source: ipnathlp) (User: )
Description: 
 
Error: (12/04/2015 01:46:44 PM) (Source: ipnathlp) (User: )
Description: 
 
Error: (12/04/2015 01:09:02 PM) (Source: ipnathlp) (User: )
Description: 
 
Error: (12/04/2015 01:07:03 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (12/04/2015 12:56:55 PM) (Source: ipnathlp) (User: )
Description: 
 
Error: (12/04/2015 12:19:13 PM) (Source: ipnathlp) (User: )
Description: 
 
Error: (12/04/2015 12:07:06 PM) (Source: ipnathlp) (User: )
Description: 
 
Error: (12/04/2015 11:29:24 AM) (Source: ipnathlp) (User: )
Description: 
 
Error: (12/04/2015 11:17:17 AM) (Source: ipnathlp) (User: )
Description: 
 
Error: (12/04/2015 10:39:35 AM) (Source: ipnathlp) (User: )
Description: 
 
 
Microsoft Office Sessions:
=========================
Error: (12/04/2015 01:01:17 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {c1467e49-8eeb-423c-834e-246897997bd1}
 
Error: (12/03/2015 10:33:33 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestW:\0Current Files\esetsmartinstaller_enu.exe
 
Error: (12/03/2015 03:56:31 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (12/03/2015 03:56:31 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (12/03/2015 03:56:31 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (12/03/2015 02:34:39 PM) (Source: Python Service)(User: )
Description: Exception : (1058, 'StartService', 'The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.')
 
Error: (12/03/2015 10:02:31 AM) (Source: Application Error)(User: )
Description: QBCFMonitorService.exe4.0.4613.364555030684fKERNELBASE.dll6.1.7601.1893955afd8e7e04343520000c42ddc401d12dc802bf416dC:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exeC:\Windows\syswow64\KERNELBASE.dlldfbb9d19-99ce-11e5-8a10-64006a57e17a
 
Error: (12/03/2015 10:02:29 AM) (Source: .NET Runtime)(User: )
Description: Application: QBCFMonitorService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
Stack:
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.File.InternalDelete(System.String, Boolean)
   at System.IO.File.Delete(System.String)
   at Intuit.SBM.DataHelper.CFScan.CFWatcher.DeleteNdFile(System.String)
   at Intuit.SBM.DataHelper.CFScan.CFWatcher.OnDeleted(System.Object, System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.OnDeleted(System.IO.FileSystemEventArgs)
   at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32, System.String)
   at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32, UInt32, System.Threading.NativeOverlapped*)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
 
Error: (12/03/2015 09:16:54 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 2013V23.0D R1 (M=1066, L=339, C=249, V=0 (0))
 
Error: (12/03/2015 09:16:49 AM) (Source: QuickBooks)(User: )
Description: QuickBooks Pro 2013V23.0D R1 (M=1066, L=339, C=249, V=0 (0))
 
 
=========================== Installed Programs ============================
 
2012 Lacerte Tax (HKLM-x32\...\2012 Lacerte Tax) (Version:  - Intuit Inc.)
2013 Lacerte Tax (HKLM-x32\...\2013 Lacerte Tax) (Version:  - Intuit Inc.)
2014 Lacerte Tax (HKLM-x32\...\2014 Lacerte Tax) (Version:  - Intuit Inc.)
2014 Lacerte Tax Planner (HKLM-x32\...\2014 Lacerte Tax Planner) (Version:  - Intuit Inc.)
Adobe Acrobat 9 Pro Extended - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7761-000000000004}{AC76BA86-1033-F400-7761-000000000004}) (Version: 9.2.0 - Adobe Systems)
Adobe Acrobat 9 Pro Extended 64-bit Add-On (HKLM\...\{AC76BA86-1033-0000-0064-0003D0000004}) (Version: 9.0.0 - Adobe Systems Incorporated)
Adobe Acrobat 9.2.0 - CPSID_50026 (HKLM-x32\...\{AC76BA86-1033-F400-7761-000000000004}_920) (Version:  - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.185 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVI ReComp 1.5.5 (HKLM-x32\...\AVI ReComp) (Version: 1.5.5 - Mateusz Gola (aka Prozac))
AviSynth 2.5 (HKLM-x32\...\Avisynth) (Version:  - )
BibleWorks 7 (HKLM-x32\...\{942E0955-C67C-474C-8D4E-63C23E93C13A}) (Version: 1.00.000 - BibleWorks)
Blaze Audio Wave Creator (HKLM-x32\...\Blaze Audio Wave Creator_is1) (Version:  - )
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bulk Rename Utility 2.7.1.2 (HKLM\...\Bulk Rename Utility_is1) (Version:  - TGRMN Software)
Canon MF4320-4350 (HKLM\...\{99A5569D-9F86-4f32-A227-1538B731DA42}) (Version:  - )
Carbonite (HKLM-x32\...\Carbonite Backup) (Version: 5.7.9 build 5385 (Sep-01-2015) - Carbonite)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Citrix Online Launcher (HKLM-x32\...\{1B1BF50E-ACE8-4481-B362-89544FB1CD4B}) (Version: 1.0.357 - Citrix)
CleanMem (HKLM-x32\...\CleanMem) (Version: v2.5.0 - PcWinTech.com)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CPUID CPU-Z 1.71 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.6.0.2 - Dell)
DiskCheckup v3.3 (HKLM-x32\...\DiskCheckup_is1) (Version: 3.3.1000 - PassMark Software)
DivX Author 1.5 (HKLM-x32\...\{55718B4B90B54F7EADC5621C750A14E6}) (Version: 1.5.0 - DivX, Inc.)
DivX Version Checker (HKLM-x32\...\{3FC7CBBC4C1E11DCA1A752EA55D89593}) (Version: 7.0.0.19 - DivX, Inc.)
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.10.11 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.35 - Dropbox, Inc.) Hidden
DVD Region-Free 3.10 (HKLM-x32\...\DVD Region-Free_is1) (Version:  - Fengtao Software)
DVDFab 9.2.1.5 (28/09/2015) (HKLM-x32\...\DVDFab 9_is1) (Version:  - Fengtao Software Inc.)
DVDFab Decrypter 3.0.7.2 (HKLM-x32\...\DVDFab Decrypter_is1) (Version:  - Fengtao Software Inc.)
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 6.30.223.228 - Dell Inc.)
eFax Messenger (HKLM-x32\...\{DF6DA606-904D-4C18-823F-A4CFC3035E53}) (Version: 4.4.1.528 - j2 Global)
ESET NOD32 Antivirus (HKLM\...\{5F2AE448-CD4B-40BD-B245-5F0CD06A09B0}) (Version: 8.0.319.0 - ESET, spol s r. o.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
FileSearchEX (HKLM-x32\...\FileSearchEX) (Version: 1.0.8.3 - GOFF Concepts LLC)
Free YouTube Download version 4.0.0.915 (HKLM-x32\...\Free YouTube Download_is1) (Version: 4.0.0.915 - DVDVideoSoft Ltd.)
FreeFileSync 7.4 (HKLM-x32\...\FreeFileSync_is1) (Version: 7.4 - www.FreeFileSync.org)
Freemake Video Converter version 4.1.7 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 4.1.7 - Ellora Assets Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.73 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 11.4.0.1135 - Citrix Systems, Inc.)
GoToMyPC (HKLM\...\{B99A1F9B-9154-413F-BC6D-665244C4C763}) (Version: 8.4.1704 - Citrix Systems, Inc.)
Intel® Chipset Device Software (HKLM-x32\...\{e48a2f61-851a-4155-82f9-af1b04db8c3b}) (Version: 10.0.13 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.0.1168 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{AD6B46F2-FE21-496F-BE90-BE19AABE353C}) (Version: 2.2.12 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.0.34 - Intel Corporation)
Intuit PTG MachID (HKLM-x32\...\{2D373C5D-8D27-4C08-83A3-9E41BE5B65D1}) (Version: 1.02.0000 - Intuit Inc)
Intuit Runtime Components 6.0.16 (HKLM-x32\...\{6A3CAA8E-6DDB-4AA7-A411-9982FF9180FE}) (Version: 6.0.16 - Intuit Inc.)
iTunes (HKLM\...\{9D20916D-C1E9-4E39-9723-13D200D87C40}) (Version: 11.2.0.114 - Apple Inc.)
Java 8 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Java™ 7 Update 5 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417005FF}) (Version: 7.0.50 - Oracle)
Macrium Reflect Free Edition (HKLM\...\{90DAB387-766E-4815-9E18-5200681CDD22}) (Version: 6.0.753 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 6.0 - Paramount Software (UK) Ltd.)
Macromedia Shockwave Player (HKLM-x32\...\Macromedia Shockwave Player) (Version:  - )
Magic DVD Ripper V9.0.0 (HKLM-x32\...\Magic DVD Ripper_is1) (Version:  - Magic DVD Software, Inc.)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2003 Primary Interop Assemblies (HKLM-x32\...\{91490409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.6553.0 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Outlook 2010 (HKLM-x32\...\Office14.OUTLOOK) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft SQL Server 2005 (HKLM-x32\...\Microsoft SQL Server 2005) (Version:  - Microsoft Corporation)
Microsoft SQL Server Management Studio Express (HKLM\...\{1B918A92-A0BC-4B34-B2EF-AD427332732D}) (Version: 9.00.2047.00 - Microsoft Corporation)
Microsoft SQL Server Native Client (HKLM\...\{9ACF3FDB-C8E6-444C-8C64-13A221F7BFFD}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server Setup Support Files (English) (HKLM-x32\...\{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{B636C9B9-A3F2-4DCE-ADCC-72E095018385}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Office Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Millennium 3 (HKLM-x32\...\{1BF9A243-690E-4EE2-8304-15BF7359A5D8}) (Version: 3.18 - MPI Software)
MiniTool Partition Wizard Free 9.1 (HKLM\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
MiniTool Power Data Recovery - Bootable Media Builder 6.8 (HKLM-x32\...\{33187B46-F813-428A-8EE0-4B721B838C2C}_is1) (Version:  - MiniTool Solution Ltd.)
MiniTool Power Data Recovery (HKLM-x32\...\MiniTool Power Data Recovery_is1) (Version:  - MiniTool Solution Ltd.)
Mozilla Firefox 42.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 42.0.0.5780 - Mozilla)
Mp3tag v2.51 (HKLM-x32\...\Mp3tag) (Version: v2.51 - Florian Heidenreich)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MyDriveConnect 4.0.4.2260 (HKLM-x32\...\MyDriveConnect) (Version: 4.0.4.2260 - TomTom)
Newsbin Pro (HKLM\...\Newsbin6) (Version: 6.30 - DJI Interprises, LLC)
NVIDIA 3D Vision Driver 353.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 353.82 - NVIDIA Corporation)
NVIDIA Graphics Driver 353.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.82 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
QuickBooks (HKLM-x32\...\{1D70AABC-CB59-4700-A708-EA56D1CA07B0}) (Version: 21.0.4006.904 - Intuit Inc.) Hidden
QuickBooks (HKLM-x32\...\{3167CC62-C775-4E47-92C1-73EBB845751A}) (Version: 23.0.4001.2305 - Intuit Inc.) Hidden
QuickBooks Premier: Accountant Edition 2004 (HKLM-x32\...\{2b02f823-a9b9-458c-80e5-3ea8c0de8471}) (Version:  - )
QuickBooks Pro 2011 (HKLM-x32\...\{11E0AC7D-6822-4F67-865F-EE1C13D28C38}) (Version: 21.0.4006.904 - Intuit Inc.)
QuickBooks Pro 2013 (HKLM-x32\...\{3C631966-387E-4054-85D9-BBFFABE32BD8}) (Version: 23.0.4001.2305 - Intuit Inc.)
QuickBooks Pro 99 (HKLM-x32\...\QuickBooks 99) (Version:  - )
QuickPar 0.9 (HKLM-x32\...\QuickPar) (Version: 0.9 - Peter B. Clements)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6909 - Realtek Semiconductor Corp.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0000-0000-0000000FF1CE}_Office14.OUTLOOK_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Serviio (HKLM\...\Serviio) (Version:  - )
Space Quest Collection (HKLM-x32\...\Space Quest Collection_is1) (Version:  - GOG.com)
Tax Forms Helper 2011 10.0 (HKLM-x32\...\Tax Forms Helper 2011_is1) (Version:  - )
TMPGEnc DVD Author 1.6 (HKLM-x32\...\{1A995D22-F711-4199-83D4-579B593A46C5}) (Version: 1.6.0026 - Pegasys Inc.)
TMPGEnc Sound Player (HKLM-x32\...\{F5F5ABB8-87EA-47A7-8CC6-E68AFC2D3BC0}) (Version: 1.0.5.13 - Pegasys Inc.)
VideoReDo/Plus Version 2.5.4.507 (HKLM-x32\...\VideoReDo-Plus_is1) (Version:  - DRD Systems, Inc.)
Visual Studio C++ 10.0 Runtime (HKLM-x32\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
VobSub 2.23 (HKLM-x32\...\VobSub) (Version: 2.23 - Gabest)
WIDCOMM Bluetooth Software (HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.5600 - Broadcom Corporation)
WinRAR 4.11 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.11.0 - win.rar GmbH)
Xvid Video Codec (HKLM-x32\...\Xvid Video Codec 1.3.2) (Version: 1.3.2 - Xvid Team)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 22%
Total physical RAM: 16335.21 MB
Available physical RAM: 12630.27 MB
Total Virtual: 32668.62 MB
Available Virtual: 26472.26 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:919.74 GB) (Free:549 GB) NTFS
3 Drive e: (Seagate Backup Plus Drive) (Fixed) (Total:2794.51 GB) (Free:827.72 GB) NTFS
4 Drive f: (USB DISK) (Removable) (Total:59.51 GB) (Free:52.29 GB) FAT32
9 Drive n: (Video Drive Backup) (Fixed) (Total:4657.49 GB) (Free:58.22 GB) NTFS
10 Drive o: (Data Drive Backup) (Fixed) (Total:1862.98 GB) (Free:61.72 GB) NTFS
11 Drive w: (Data Drive on Desktop) (Fixed) (Total:1862.89 GB) (Free:57.63 GB) NTFS
12 Drive x: (Video Drive on Desktop) (Fixed) (Total:4657.4 GB) (Free:58.29 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\FREDD-DELLPC
 
Administrator            Fredd                    Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#11 dudeage

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Posted 04 December 2015 - 03:58 PM

Could be bad chips, a slot issue on the motherboard.  

 

Could be something as simple as compatibility.  Did you get your RAM from Dell directly or a 3rd party?  Sometimes OEMs are picky about people using their parts so as to guarantee compatibility.  I know I've had a Dell and when I tried to buy 3rd party parts from a local PC store, they wouldn't sell to me and told me to talk to Dell.  

 

The easiest thing to do at this point is to run a hardware scan on your chips.  Usually if you press and release f12 continuously it'll bring up a menu with the option for hardware diagnostics.  Consult your manual if you have one, or chat with Dell to find out the way to do that on your particular model.  

 

At any rate, run a memory test.   



#12 dc3

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Posted 04 December 2015 - 04:09 PM

Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type cmd in the Search programs and files box.
 
cmd will appear above the search box, right click on it and select Run as administrator from the menu that opens.  This will open the Elevated Command Prompt.
 
Copy and paste the command below in the Command Prompt, then press Enter.
 
vssadmin list writers >r&& sc qc vss >>r&& sc queryex vss >>r &&notepad r
 
A notepad file labeled R will open after the command has run.  Please copy and paste this in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 flobiwan

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Posted 04 December 2015 - 04:38 PM

I got the RAM from Crucial.com.  I had the online software run a scan of my system to find the most compatible memory.  I do remember years ago i had a client that had a Dell and needed RAM and we had to get it directly from Dell.  Maybe i should have done that.

 

I'll run a hardware diagnostic tonight after i get done working.  How long does it take?  Does it need to run overnight?

 

Here is what came up on the notepad file.  

 

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
© Copyright 2001-2005 Microsoft Corp.
 
Waiting for responses. 
These may be delayed if a shadow copy is being prepared.
 
Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error
 
Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error
 
Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {b3e81859-bb26-428c-a5f5-508a27077fd9}
   State: [1] Stable
   Last error: No error
 
Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {c1467e49-8eeb-423c-834e-246897997bd1}
   State: [1] Stable
   Last error: No error
 
Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {5212b2cf-f4d8-4805-a9d4-97ada3022550}
   State: [5] Waiting for completion
   Last error: No error
 
Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {73c3a98b-2106-4281-87e1-ed52ef52c84d}
   State: [5] Waiting for completion
   Last error: No error
 
Writer name: 'MSSearch Service Writer'
   Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Instance Id: {ebf6d01f-46dd-4343-9f3a-909673a108f9}
   State: [5] Waiting for completion
   Last error: No error
 
Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {0b4eeb57-b7d1-4136-9c1a-659b506e0f40}
   State: [5] Waiting for completion
   Last error: No error
 
Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {04fb562f-9f6c-4959-93f9-1bbfad3cdaf5}
   State: [1] Stable
   Last error: No error
 
Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {4bfdb225-da02-401e-92f2-c003a7419474}
   State: [1] Stable
   Last error: No error
 
Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {1244c037-f4a5-4caf-a0ef-195ac8e31ce4}
   State: [1] Stable
   Last error: No error
 
[SC] QueryServiceConfig SUCCESS
 
SERVICE_NAME: vss
        TYPE               : 10  WIN32_OWN_PROCESS 
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\vssvc.exe
        LOAD_ORDER_GROUP   : 
        TAG                : 0
        DISPLAY_NAME       : Volume Shadow Copy
        DEPENDENCIES       : RPCSS
        SERVICE_START_NAME : LocalSystem
 
SERVICE_NAME: vss 
        TYPE               : 10  WIN32_OWN_PROCESS  
        STATE              : 4  RUNNING 
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 1044
        FLAGS              : 


#14 dc3

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Posted 05 December 2015 - 09:22 AM

Let's go back to the first post in this topic.  You posted that you installed 32GB of RAM, but only 16GB are showing.

 

How many modules did you install?

 

Do all of the modules have the same part number?

 

The part number CT102464BA160B.M16 is for a 8GB module.  You would have to have four modules installed to make the 32GB of RAM.

 

If you did purchase four modules and have them properly installed but only two modules are showing up pull out all but one module and try it in each memory slot.  Then try each module separately to be sure there isn't a problem with any of the modules.

 

Is this computer still under warranty? 

 

Download and install CPU-Z.  See if all of the modules show up and are as advertised.


Edited by dc3, 05 December 2015 - 09:29 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 flobiwan

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Posted 05 December 2015 - 09:36 AM

I ran the hardware diagnostics (restart - F12).  everything passed.  

 

Yes, i purchased 4 8GB modules - all the same part number.  I'm sure the computer is still under warranty.  I purchased it in July of this year

 

When i run CPU-Z, it only shows memory in slots 3 and 4.  The details look correct.

 

I REALLY don't want to go through the process of getting another computer again (it takes me weeks to set everything up).  So, if they only problem is that those two slots are not working, as long as it doesn't cause any other problems, i'm fine living with the 16GB limit as long as i can make sure i won't get any more of those weird memory spikes.

 

A thought - is it possible that the specs on the motherboard are incorrect and that it really can only handle 16GB?  


Edited by flobiwan, 05 December 2015 - 09:37 AM.





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