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Need help with BSOD


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#1 nordbord

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Posted 02 December 2015 - 08:24 PM

Keep getting this BSOD hope it's not a hardware issue I am able to get on the desktop sometimes for a couple of mins. I'm running Windows 7 also. Can't enable Windows firewall. Google chrome does act weird also.

I attached the screenshot of the BSOD hope someone can help!

Attached Files


Edited by nordbord, 02 December 2015 - 08:30 PM.


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#2 usasma

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Posted 03 December 2015 - 06:03 AM

The STOP 0x124 error (short for the STOP: 0x00000124) is most often a hardware error - but it can be seen when you have compatibility problems, or even problems with low-level drivers.

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 nordbord

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Posted 03 December 2015 - 12:00 PM

The STOP 0x124 error (short for the STOP: 0x00000124) is most often a hardware error - but it can be seen when you have compatibility problems, or even problems with low-level drivers.
Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
 
Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).
Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.
If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************



I am unable to find out what BSOD it is my computer shuts down before I even get a chance to run any tests.

#4 RolandJS

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Posted 03 December 2015 - 12:14 PM

 



I am unable to find out what BSOD it is my computer shuts down before I even get a chance to run any tests.

 

Safe Mode also generates BSOD?  Let usasma know.


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#5 nordbord

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Posted 03 December 2015 - 12:15 PM


I am unable to find out what BSOD it is my computer shuts down before I even get a chance to run any tests.
Safe Mode also generates BSOD?  Let usasma know.

Yes safemode also with and without network.

#6 usasma

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Posted 03 December 2015 - 06:22 PM

The screenshot that you posted shows that you have a STOP 0x124 error.

And, since it also occurs in Safe Mode, it's most likely that this is a hardware problem.

 

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If you can't boot into Windows, the first 3 are bootable - so you can at least run them.

Post back with the results and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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