Posted 02 December 2015 - 07:42 PM
Hello and thanks in advance for your help! The other day I was having some difficulty opening one of my browsers so I decided to reboot my computer. This occurred after Windows tried to have me upgrade to Windows 10 and I clicked upgrade later. For some reason it still tried to download something but I closed it. I rebooted like I said but after the start screen, instead of going to the screen to enter my password I was just getting a blank screen. Perhaps it was running an update and I needed to wait longer but I thought it was frozen and forced a shutdown. The same thing happened when I started again so again I forced a shutdown and tried to reboot in safe mode. Turns out that's not s thing in Windows 8 and it took me to a screen asking if I want to refresh my system or reformat. I chose refresh because the description sounded benign enough but it actually reset every setting I had made and deleted all my programs, which included browsers with saved passwords and bookmarks. I tried to open system restore but apparently it wasn't automatically making restore points! I have a Lenovo and saw an option for "onekey restore" so I tried that but it was somewhat confusing and I wasn't able to find a restore point there either. I saw somewhere online that your old files are saved and indeed I was able to find a Windows.old file one my computer. Can someone please help me return my computer to how it was before the "refresh" that I did? I'm pretty sure when I did it the computer said it was creating a restore point so I'm not sure why I can do it. Thanks so much!