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USB Port


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#1 spngbobis4me

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Posted 02 December 2015 - 06:54 PM

Attached File  2015-12-02 16.25.28.jpg   116.23KB   0 downloadsAttached File  2015-12-02 16.25.40.jpg   128.53KB   0 downloads

 

I have a Gateway NV53A laptop running Windows 7 Home Premium 64 bit. I have 3 USB Ports, 1 is on the motherboard and the other 2 are on a seperate card. They all worked at one time. I recently replaced my motherboard and when I put everything back together these two USB Ports didn't work? Other then making sure the ribbons are connected and checking the device manager which had no errors, I don't know what else to do to troubleshoot them?  Help needed? Thank you.



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#2 spngbobis4me

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Posted 03 December 2015 - 12:42 AM

I had a window pop up that said one of my usb drives is not recognized (error 43)?



#3 panthera0404

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Posted 03 December 2015 - 10:56 AM

maybe short circuit in one of the USB port? 



#4 spngbobis4me

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Posted 03 December 2015 - 12:42 PM

So replacing the ribbon may fix it? or should I just replace the whole card? Is there any way to test the drives to see if they are bad?



#5 dc3

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Posted 03 December 2015 - 01:15 PM

When you replaced the motherboard did you generalize the operating system before installing the new motherboard?

 

If you didn't, did you reinstall the operating system.

 

The error you received concerns the driverS for the USB PORTS.

 

Below are instructions to generalize the operating system.  If you don't do this the operating system will recognize the new identifiers on the new motherboard and may develop problems severe enough to require a fresh installation of Windows. 


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#6 spngbobis4me

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Posted 03 December 2015 - 05:46 PM

No I did not. I installed a new OS. Where are the instructions to generalize the OS?



#7 dc3

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Posted 04 December 2015 - 07:46 AM

Go back and check your ribbon connections.  It's very easy to not get the ribbon properly seated.


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#8 spngbobis4me

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Posted 05 December 2015 - 12:22 AM

The ribbon appears to be seated OK. Do I still need.to generalize the OS?



#9 dc3

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Posted 05 December 2015 - 08:57 AM

No, you don't need to generalize the drive unless you are going to be using it with another motherboard.

 

Should you ever need to do this, here are the instructions for generalizing the HDD.

 

If you run sysprep on the HHD/SSD with Windows 7 or 8.1 before using it with another motherboard you should be be able to boot from it without any complications. You want to remove all hardware identifiers from the HDD/SSD, this generalizes the drive.
 
Click on the Start orb, then type cmd in the Search box.
 
cmd will appear under Programs above the search box, right click on it and choose Run as administrator.
 
This will open the Elevated Command Prompt.
 
In the Elevated Command Prompt type in CD C:\Windows\System32\Sysprep, then 
use the command: sysprep /generalize /oobe /shutdown.
 
Don't power the drive back on until it's in the other computer.
 
Note: You'll want to install the new motherboard chipset drivers for the new motherboard after moving the drive.

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#10 spngbobis4me

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Posted 05 December 2015 - 12:50 PM

K Thank you. As for my USB problem should I just replace the card and the ribbon?



#11 spngbobis4me

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Posted 05 December 2015 - 12:52 PM

How would I find the drivers for these USB ports?



#12 dc3

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Posted 05 December 2015 - 01:00 PM

Look in the Device Manager under Universal Serial Bus controllers.

 

Let's back up here.  What did you have plugged into the USB port/s?


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#13 spngbobis4me

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Posted 05 December 2015 - 01:17 PM

A flash drive, I also tried my mouse.


Edited by spngbobis4me, 05 December 2015 - 01:19 PM.


#14 dc3

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Posted 05 December 2015 - 01:28 PM

The error you received is telling you that a device plugged into a USB port is not working properly and is causing this.

 

Remove the flash drive and see if the problem persists.


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#15 spngbobis4me

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Posted 05 December 2015 - 01:36 PM

I'm not still getting the error message but my 2 ports don't work either. they haven't worked since I put it back together when I replaced the motherboard?






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