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proxy server isnít responding


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8 replies to this topic

#1 OrionLeslie

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Posted 02 December 2015 - 03:32 PM

Hello, I am having trouble with my internet browsers saying "The proxy server isn’t responding". The two browsers that are giving me this error are internet explorer and google chrome. The only browser that works is Firefox right now.

 

I also believe this error is preventing me from downloading and installing windows updates and updating other software aswell.

 

Methods I have tried are: inetcpl.cpl>connections>LAN settings, and http://www.bleepingcomputer.com/forums/t/523121/proxy-settings-keep-changing-infected/

 

Any ideas??


Edited by Chris Cosgrove, 02 December 2015 - 05:34 PM.
Moved from Win 7 to 'Am I infected?'


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#2 SleepyDude

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Posted 02 December 2015 - 04:40 PM

Hi :welcome: to BleepingComputer,

 

 

If you changed the proxy settings manually and they are back them most likely the machine is infected!

 

I have requested the move of your post to the Am I infected? What do I do? section of the forum so you can get more specific help in your problem.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
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Rui

 
 


#3 OrionLeslie

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Posted 02 December 2015 - 04:58 PM

^ Ah thank you!
 



#4 SleepyDude

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Posted 03 December 2015 - 05:30 PM

Hi,

 

9OoOKtajgSmoOAS611kOcmffOCc4Sw.png Install and Run Malwarebytes Free

  • Please download Malwarebytes' Anti-Malware from here or here
  • Double Click the mbam-setup-2.x.x or mbam-setup MBAM2.jpg to install the application.
  • On the last step of installation make sure you uncheck the box Enable free trial of Malwarebytes Anti-Malware Premium then click Finish.
    MBAM2_Trial.png
  • If an update is found, it will download and install the latest updates automatically if not click Update Now »
    MBAM2_Updating.png
  • Click the Settings tab, and check the box next to Scan for rootkits:
    MBAM2_Settings.png
  • Go back to the Dashboard tab, and click the Scan Now button:
    MBAM2_Scan.png
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, it will show the results:
    MBAM2_threat-detected.jpg
  • Click on Quarantine All, then click on Apply Actions.
  • To complete any actions taken you will be prompted to restart your computer...click on Yes.
    Failure to reboot normally will prevent Malwarebytes from removing all the malware.
    MBAM2_RestartPrompt.png
  • After restarting the computer, copy and paste the mbam.log in your next reply.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information


  • The log is automatically saved by MBAM and can be viewed by going to the History tab, clicking on Application Logs:
    MBAM2_Log.png
  • Select (check) the box next to Scan Log. Choose the most current scan, and click on the View button:
  • In the bottom of the Scanning History Log window that opens, click on Export > Save to Text file (*.txt) button. Save the report to your Desktop.
  • Copy & Paste the entire contents of the report log in your next reply.

 


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#5 OrionLeslie

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Posted 03 December 2015 - 07:13 PM

I also forgot to mention I ran a MalwareBytes scan, jrt, combo, adwcleaner



#6 SleepyDude

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Posted 04 December 2015 - 04:18 AM

I also forgot to mention I ran a MalwareBytes scan, jrt, combo, adwcleaner

 

In that case please copy & paste the logs generated by the tools to this topic, except the log from combofix because isn't allowed on this section of the forum.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#7 OrionLeslie

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Posted 04 December 2015 - 10:31 PM

Running a 3rd MalwareBytes scan because the first 2 said nothing found.



#8 OrionLeslie

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Posted 04 December 2015 - 10:54 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 12/4/2015
Scan Time: 9:30 PM
Logfile:
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2015.12.04.06
Rootkit Database: v2015.11.26.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Orion Leslie

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 483790
Time Elapsed: 5 min, 16 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#9 SleepyDude

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Posted 05 December 2015 - 11:40 AM

Hi,

 

Please post also the other two logs JRT.txt should be on the Desktop if you didn't deleted the file and the Adwcleaner log can be found inside the c:\adwcleaner named  AdwCleaner[C#].txt (where the largest value of # represents the most recent report).

 

Edit: If you don't have the logs for JRT and Adwcleaner I requested, its ok don't run the tools again for now, run only Rkill.

 

 

I would like to see another log please

 

Please download Rkill by Grinler and save it to your desktop.

  • Link 1
  • Link 2
  • Link 3
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Please post the log generated by the tool.

Edited by SleepyDude, 05 December 2015 - 11:42 AM.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 





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