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Windows 7 won't shut down or update


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#1 chrimtyson

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Posted 01 December 2015 - 10:35 PM

So, I've been having trouble shutting my computer down to update it for the last couple of weeks. I go long periods without turning my computer off.

Usually what happens is it hangs on waiting for TaskHostWindow to close down. If it gets past that, it'll hang somewhere during the shutdown/update process. I've run GMER and didn't find anything. MalwareBytes crashes when I start a scan. When I try to update to Win10, the update window hangs at "Starting Download". Which, it shouldn't. My internet is pretty dang fast. Also, sfc /scannow only returns "Windows Resource Protection could not start the repair service."

Any ideas? Any more info needed?

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#2 usasma

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Posted 02 December 2015 - 09:10 AM

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 chrimtyson

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Posted 02 December 2015 - 09:17 PM

OS: Win7 x64 Professional retail. System is about 4 years old. The OS has never been reinstalled.
CPU: Intel core 15 760
Video Card: GeForce GTX 460
Motherboard: ASUS P7P55 LX
Power Supply: Corsair TX 650W

Built the system myself. It's a desktop.

Windows is on an SSD and I keep my files on a 2TB hard drive seperately.
 

Couldn't attach the performance monitor log, because the performance monitor wouldn't progress past this screen: http://puu.sh/lHmnf/fae738dffd.png But I did get the other stuff.

And thank you folks for taking the time to help me out, I've been tearin my hair out over this, haha.

Attached Files


Edited by chrimtyson, 02 December 2015 - 09:18 PM.


#4 usasma

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Posted 03 December 2015 - 06:11 AM

Problems with MalwareBytes and this program running out of your AppData folder:   prucexp64.exe

A search for the filename gives no results - usually a suspicious sign.

Also, it only appears in the errors on your system - not in the system information (another suspicious trait).

 

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

After they have finished checking your system (if the problem still remains), feel free to post back here and we'll see what we can do then.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 chrimtyson

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Posted 03 December 2015 - 03:02 PM

Oh, prucexp64 is Process Explorer, I was advised to rename it by a group of friends who tried helping me out before I came here.



#6 usasma

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Posted 03 December 2015 - 06:33 PM

 No Windows Update hotfixes installed.  Most systems with SP1 have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Only 991 mB of available RAM.  I would suggest adding more RAM if the system can handle it.  Also, while waiting to add RAM, please see about trimming your startup processes to see if that helps.  Also, only run 1 program at a time until you get more RAM.

 

C: drive only has about 1 to 2% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)
 

I would suggest fixing the above problems and then see if that stops your issues.

If not, then we'll ask for a fresh set of reports when we move on.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 chrimtyson

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Posted 29 July 2016 - 08:18 PM

HARDCORE THREAD NECRO POWERS ACTIVATE

 

So, it's been about half a year and I've finally been able to upgrade my C: drive! There's about 390GB of free space, now. The problems still persist, though.

I tried contacting Windows support and they were no help, they were pretty transparently just trying to get me to upgrade to Windows 10. Which, I'm not averse to? But the problem is that my computer won't restart during the upgrade process, so I can't.

 

Here are the steps I've taken so far:

So many virus scans

Cut down startup processes

Upgrade C: drive, all drives now have over 15% free space.

*Windows Update still not working.

 

Please guide me, ye geniuses :bowdown:


Edited by chrimtyson, 29 July 2016 - 08:38 PM.


#8 usasma

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Posted 30 July 2016 - 04:44 AM

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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