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BSOD WHEA_uncontrollable_error & CLOCK_WATCHDOG_TIMEOUT


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#1 r3aL

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Posted 01 December 2015 - 07:10 PM

Hi, recently my computer started crashing and I've been unsuccessful at stopping it. I tried to upgrade from Windows 8.1 to Windows 10 (with a completely fresh install on my main drive) to no avail. Then swapped out the graphics card and it seemed to work, until it didn't - crashes started again that night. I downloaded RealTemp and HWMonitor to see if I noticed anything strange and when it froze I noticed my temps were unusually high considering all I did was launch Chrome ( http://imgur.com/a/RPQ2t ). For reference it runs around 40 C while I'm sitting here using Chrome regularly but does spike when opening new tabs (went from 40 to 70 earlier after opening 3 tabs). Thanks for any help.

 

System:

GPU: GeForce GTX 780 Ti switched to GeForce GTX 780

MoBo: Asus Maximus VI Formula LGA 1150

CPU: Intel i7 4790k + H80I CPU cooler

PSU: Silverstone Strider gold evolution 1200 watt

OS: Windows 10 x64

Attached Files



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#2 usasma

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Posted 02 December 2015 - 09:05 AM

Can we see a screenshot of the HWMonitor window?  87ºC (from your imgur post) is pretty darned hot.

HWMonitor should show the maximum that the system has hit (while it was running).

But it appears that you have cooling problems - so that's the first thing to troubleshoot and fix.

 

The memory dumps also show possible hardware problems.

Fix the cooling issues and then see if the system still BSOD's

 

Analysis:
The following is for informational purposes only.
**************************Mon Nov 30 18:41:58.540 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\113015-4875-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.11.amd64fre.th2_release.151112-1900
System Uptime: 0 days 0:00:18.166
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 101, {18, 0, ffffd0002c100180, 4}
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
Arguments:
Arg1: 0000000000000018, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffffd0002c100180, The PRCB address of the hung processor.
Arg4: 0000000000000004, 0.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE!Unknown_Function
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 30 18:37:42.191 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\113015-5953-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.0.amd64fre.th2_release.151029-1700
System Uptime: 0 days 7:38:13.818
Probably caused by : GenuineIntel
BugCheck 124, {0, ffffe0009e8d4028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0009e8d4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  1505
  BIOS Release Date             06/05/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             MAXIMUS VI FORMULA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 29 23:00:08.098 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112915-5000-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.0.amd64fre.th2_release.151029-1700
System Uptime: 0 days 0:00:09.724
Probably caused by : GenuineIntel
BugCheck 124, {0, ffffe000c74c8028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000c74c8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  1505
  BIOS Release Date             06/05/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             MAXIMUS VI FORMULA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 29 21:56:54.651 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112915-3156-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.11.amd64fre.th2_release.151112-1900
System Uptime: 0 days 0:00:27.278
Probably caused by : GenuineIntel
BugCheck 124, {0, ffffe0003f8c8028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0003f8c8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  1505
  BIOS Release Date             06/05/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             MAXIMUS VI FORMULA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Mon Nov 30 18:41:58.540 2015 (UTC - 5:00)**************************
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
nvlddmkm.sys                Mon Jul 13 12:50:59 2015 (55A3EC73)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 29 21:56:54.651 2015 (UTC - 5:00)**************************
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 r3aL

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Posted 02 December 2015 - 11:28 AM

Can we see a screenshot of the HWMonitor window?  87ºC (from your imgur post) is pretty darned hot.

HWMonitor should show the maximum that the system has hit (while it was running).

But it appears that you have cooling problems - so that's the first thing to troubleshoot and fix.

 

The memory dumps also show possible hardware problems.

Fix the cooling issues and then see if the system still BSOD's

 

The reason I took the picture with my phone was because the computer had frozen then BSoD'ed right after, so a screenshot was obviously not possible. I could provide you with a screenshot right now but it only shows the maximum since you booted up your computer, so it would not be much help. Regardless, here is a picture since I booted up less than 30 minutes ago: http://i.imgur.com/05byYyP.png

The thing is my CPU (or any other component) doesn't run consistently hot, it is running at about 35 Celcius right now, the problem is it spikes very high with menial tasks. I saw the perfmon said my CPU, SSD, GPU, and RAM were all poor and could lead to performance issues, is it possible it's my motherboard that is having the problems and that is leading to an incorrect reading of the other components? 



#4 usasma

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Posted 02 December 2015 - 07:37 PM

Yes it is possible that your motherboard is having problems.

While it may be that this is causing problems with the motherboard sensors, I don't see why it would affect the sensors on the CPU, SSD, GPU and other components.

 

If you don't believe the system is overheating, wait until the next time it acts up.

Then shut it off and unplug it from the wall.

Open up the case and very carefully feel around inside the case (DO NOT TOUCH ANYTHING INSIDE THE CASE - you can get 2nd or 3rd degree burns)

If the system is overheating, you will feel the heat well before you touch anything.  BE CAREFUL!!!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 r3aL

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Posted 07 December 2015 - 12:06 PM

Well it hasn't BSODed since last week, however sometimes when I'm playing World of Tanks something weird happens. The game freezes, but everything else is still running (music, Ventrilo, temp reads, etc) and I can interact with my second monitor. However if I Ctrl+Shift+Esc I can't get to the task manager because WoT is frozen on my main screen. When I try to Ctrl+Alt+Del both monitors go black and I can't do anything until I do a hard reboot.



#6 usasma

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Posted 08 December 2015 - 06:50 AM

BSOD's can be complicated.  In some cases fixing the primary cause of a BSOD will leave you with other problems that are exposed.

It's a positive step that the BSOD's seem to have stopped.

So now we have to fix the other problems......

 

Please wait until it freezes again, then do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


Edited by usasma, 08 December 2015 - 06:51 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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