As a general policy, Bleeping Computer does not offer advice
on how to run ComboFix unless we asked someone to run it or
if there is a problem with the computer caused by running the tool. We recommend that people should not be using ComboFix without being advised to do so by a trained expert (see here
) who is assisting them deal with a malware problem.
While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it and we are certainly willing to help with malware disinfection. If that assistance requires running ComboFix, you will be advised what to do in order to get the tool to run properly or investigate any error messages.
Since you already ran ComboFix, its log should be thoroughly reviewed by trained experts. A log should have been created and saved to the root directory (%SystemDrive%), usually C:\ComboFix.txt
. Reviewing that log would be helpful in resolving your issue but ComboFix logs are not
permitted in this forum so we cannot continue here.
Please follow the instructions in the Preparation Guide For Requesting Help
starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running running running FRST which will create two logs.
When you have done that, post your logs
to include your ComboFix log
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team Experts.
-- If no log was created by ComboFix or you cannot post its log, then ignore this part and just post the other requested log(s) as follows.Start a new topic
, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway
. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.