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Cannot connect to internet after malware removal?


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#1 Cutsiecurlie

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Posted 01 December 2015 - 01:33 PM

Hi i had downloaded a program that i believed to be infected and when i deleted it, my internet stopped working. the connection is fine and my laptop connects fine. it shows its connected but it wont load any webpage. my anti virus wont even open. internet explorer wont even open either.


Edited by hamluis, 01 December 2015 - 02:14 PM.
Moved from MRL to Am I Infected, no logs - Hamluis.

:heart: The only way God can show us he's in control is to put us in situations we can't control. :heart:


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#2 JohnC_21

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Posted 01 December 2015 - 02:47 PM

You can try resetting Winsock and TCP/IP

 

For Windows 7 type CMD in the Search box and Right Click Run As Administrator

For Windows 8 or higher press the Windows key + X > As admin

 

At the command prompt type the following and <enter> after each command

netsh winsock reset
netsh int ip reset c:\resetlog.txt

Reboot and see if you can connect.



#3 Cutsiecurlie

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Posted 03 December 2015 - 01:22 AM

Nope I still can't connect. :(

:heart: The only way God can show us he's in control is to put us in situations we can't control. :heart:


#4 JohnC_21

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Posted 03 December 2015 - 08:02 AM

What OS are you using? Are there any yellow exclamation marks in Device Manager? If not then at an elevated command prompt type

 

sfc /scannow

 

This will look for any missing or corrupt system files 

 

Edit: I forgot about one item you should also check after reading a post from the owner of BC. Make sure the malware did not set a proxy. Write down the server address in the box. You should uncheck the box next to proxy server. I would check this first before doing a sfc /scannow

 

http://www.howtogeek.com/207051/how-to-tell-whether-your-windows-pc-is-using-a-proxy-server/


Edited by JohnC_21, 03 December 2015 - 10:05 AM.


#5 Cutsiecurlie

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Posted 03 December 2015 - 10:50 AM

I use Windows 8.1. nothing can be detected that anything is wrong with the connection. I ran a scan, I think it was the Farbar thing but it said broken internet access. that's all I've gotten out of like 10 programs to scan and detect.

:heart: The only way God can show us he's in control is to put us in situations we can't control. :heart:


#6 JohnC_21

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Posted 03 December 2015 - 12:28 PM

Was the use proxy server box checked? If it is not then I believe you should open a new thread in the Virus Removal Section. It entirely possible you still are infected.

 

Look at the Pinned posts at the beginning of the forum and what logs to attach to your first post. When you have started a new thread then PM a moderator and have them close this one.



#7 Cutsiecurlie

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Posted 03 December 2015 - 12:33 PM

I will check when I get home in about an hour! I checked before but I can't remember.

:heart: The only way God can show us he's in control is to put us in situations we can't control. :heart:


#8 JohnC_21

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Posted 03 December 2015 - 01:11 PM

One other thing you can try before posting in the other forum is the NetAdapter all in one repair. Copy it to a flash drive and run it. Click Advanced Repair after selecting your network adapter in the dropdown box.

 

http://www.bleepingcomputer.com/download/netadapter-repair-all-in-one/



#9 Cutsiecurlie

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Posted 03 December 2015 - 02:06 PM

Yep it's unchecked. Should I still try the netadapter?

:heart: The only way God can show us he's in control is to put us in situations we can't control. :heart:


#10 RolandJS

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Posted 03 December 2015 - 02:12 PM

Yep it's unchecked. Should I still try the netadapter?

yes, anything JohnC suggests is a very good idea.  :)


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