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Avast free antivirus installation error, HELP!


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#1 MarikaT

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Posted 30 November 2015 - 08:44 AM

I uninstalled my previous expired antivirus, avira antivirus personal, after that i try to install avast AV free, but it pops out an error message.
Image here: http://i.imgur.com/JLH8UKR.jpg
Im using Window 8, please help...

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#2 hamluis

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Posted 30 November 2015 - 08:53 AM

See http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/how-do-i-fix-theinstaller-error-unable-to/4d96ac6d-cb91-4798-b3e5-dc592665ba27?db=5&auth=1 .

 

Louis



#3 MarikaT

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Posted 30 November 2015 - 09:19 AM

See http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/how-do-i-fix-theinstaller-error-unable-to/4d96ac6d-cb91-4798-b3e5-dc592665ba27?db=5&auth=1 .
 
Louis

Is this the same error problem???

#4 sinnerwrath

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Posted 30 November 2015 - 09:34 AM

Sounds like avast is reacting to previous antivirus installs.

Try running the removal tool/s appropriate for your previous installs

#5 dc3

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Posted 30 November 2015 - 09:46 AM

Mistake in post.


Edited by dc3, 30 November 2015 - 10:00 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 MarikaT

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Posted 30 November 2015 - 09:48 AM

Sounds like avast is reacting to previous antivirus installs.
Try running the removal tool/s appropriate for your previous installs

Im using Avira AV personal, it expired so i uninstall it via control panel already.
So what do u mean by removal tool??
Im not a computer expert...
Can u provide me the download link for the removal tool u said??
Much appreciated :)

#7 MarikaT

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Posted 30 November 2015 - 09:49 AM

Download and run Avira's removal tool.
 
https://www.avira.com/en/support-download-avira-antivir-removal-tool/1/%2F

I uninstall it via control panel already, so u mean that i must download the removal tool to uninstall it again??

#8 dc3

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Posted 30 November 2015 - 10:00 AM

Avira states that uninstalling the antivirus in the Control Panel under Programs and Features should completely remove it.

 

You posted before I had a chance to amend my post.  The removal tool is not for removing the remnants of the antivirus, it is for removing infections on computer which will no longer boot.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 MarikaT

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Posted 30 November 2015 - 10:10 AM

Avira states that uninstalling the antivirus in the Control Panel under Programs and Features should completely remove it.
 
You posted before I had a chance to amend my post.  The removal tool is not for removing the remnants of the antivirus, it is for removing infections on computer which will no longer boot.

So i already uninstall my Avira AV, then the next step for me is running the removal tool from the link u given to me right??

#10 dc3

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Posted 30 November 2015 - 10:12 AM

No.  As I posted previously, that tool is used to remove infections in computers which can't boot.

 

What antivirus did you have installed before Avira?

 

What version of Avast free are you trying to install?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 MarikaT

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Posted 30 November 2015 - 10:21 AM

No.  As I posted previously, that tool is used to remove infections in computers which can't boot.
 
What antivirus did you have installed before Avira?
 
What version of Avast free are you trying to install?

I never install any antivirus on my laptop, the Avira AV personal was already installed when i bought the laptop, i uninstall it now because its expired. On the other hand, is window defender count as an antivirus too??

I cant really tell what version of avast though, because i get the installation error straight away when i run the installer.
This is the website i download from: https://www.avast.com/en-us/download-software

#12 dc3

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Posted 30 November 2015 - 10:39 AM

Windows Defender in Windows 8/8.1 is a full blown antivirus.  This replace the Windows Security Essentials.

 

I called Avast to see if they could provide a little more information regarding the error message you received.  But it seems they are more interested in making money than helping.

 

Do you have Malwarebytes Antimalware installed on this computer?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 dc3

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Posted 30 November 2015 - 10:42 AM

I did find a website that still offers Avira's uninstall tool.  You can give it a try and see if this resolves the problem.

 

http://www.techsupportall.com/avira-uninstall-tool/


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 MarikaT

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Posted 30 November 2015 - 10:53 AM

Windows Defender in Windows 8/8.1 is a full blown antivirus.  This replace the Windows Security Essentials.
 
I called Avast to see if they could provide a little more information regarding the error message you received.  But it seems they are more interested in making money than helping.
 
Do you have Malwarebytes Antimalware installed on this computer?

Wow u really called Avast...
I dont have Malwarebutes Antimal installed
The Avira uninstall tools doesnt work either...

I guess i will give up the Avast AV...
Can u suggest me some other popular free antivirus??
I hope i can found the best among all the free antivirus, thanks

#15 dc3

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Posted 30 November 2015 - 11:08 AM

Yes... I really called Avast.  Some vendors can and will help you if you are having problems with one of their products.  But it appears that Avast is more interested in making money than helping.  After explaining the error message you received I was told that they could help me... but it would cost.

 

For now let's enable Windows Defender so you have a antivirus running.

 

To open Windows Defender
 
Open Windows Defender by clicking the Start button . In the search box, type Defender, and then, in the list of results, click on Windows Defender.
 
Click on Tools, then click on Options.
 
Click on Administrator, select or clear the Use this program check box, and then click on Save.

 

Let me know if you have any problems enabling this.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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