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Windows 10 start up freezes... But only on my desktop computer.


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#1 SableSal

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Posted 30 November 2015 - 01:44 AM

Hello, this is my first post, so please be easy on me. I have three computers, two Dell laptops and a ZT Systems desktop. I upgraded them all to Windows 10. Everything seemed fine until I upgraded the desktop. The upgrade went as planned, but upon start up 8 out of 10 times the screen will freeze in place during the blue windows icon and "swirl" (lack of a better description) are displayed. I attached an image of what it looks like when it freezes, it's not my image, but an image I found online. Is anyone else having this issue? If so, how do I resolve it?

 

Thanks in advance!

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#2 usasma

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Posted 30 November 2015 - 06:04 AM

Start by updating the video drivers once you get into Windows (NOT in Device Manager - rather, visit the video chipset manufacturer's website for updates)

You can also visit the ZT Systems website for other drivers (registration is required):  http://dtsupport.ztsystems.com/Default.aspx?tabid=1387

 

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 SableSal

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Posted 30 November 2015 - 08:51 AM

It's funny you mention video card drivers, because there was a dialog that popped up once or twice about a video card driver malfunction. I'm at work now but I'll send these reports as soon as I get home.

After I posted this, I did cruise the Web for a litte more and found other threads about shutting down the "fast startup" feature. I did and it seems to have helped. Is this just a band aid?

Thank you very much for your help!

#4 usasma

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Posted 30 November 2015 - 05:59 PM

IMO it is just a bandaid - but it's been effective for many people, so I can't argue with that.

 

Here's some troubleshooting steps for the errors that you relate (I presume that the video error messages that you saw were related to a STOP 0x117 message):  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 SableSal

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Posted 30 November 2015 - 06:09 PM

I'll get you the reports as soon as I get home. You are awesome for helping me btw haha! Thank you again for all your help!

#6 SableSal

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Posted 30 November 2015 - 09:57 PM

Is this what you wanted?

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#7 usasma

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Posted 01 December 2015 - 06:50 AM

Tnat/s the stuff from the first request.  I'll also need a look at the report from the second item.

 

Here's what I found so far.....

 

Your UEFI/BIOS (version 2101) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

You have many more Live Kernel Events than BSOD's - this means that we'll need to look at the second report in order to help determine what's going on with the system.

 

And my guess about the STOP 0x117 error was correct.  There's about 16 of them in the WER section of the MSINFO32 report.

Again, Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

This is probably a video problem, and (IMO) it's more likely to be a hardware problem than a software one.

You may want to see if you can find another (known to be good) video card to test with.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 SableSal

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Posted 01 December 2015 - 09:25 AM

I'm sorry I guess I didn't realize the second report you wanted. I'll get it to you as soon as I get home. I'll start looking into video cards real soon.

#9 SableSal

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Posted 01 December 2015 - 10:12 AM

As far as video cards, what do you recommend? I'm not into gaming but I would like a better video quality than what came factory on my desktop. Again thank you very much for all your help, you've been great help getting this figured out.



#10 SableSal

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Posted 01 December 2015 - 10:14 AM

Also, I checked ZT System's website and they have no updated. It's horrible. I've gone through Dell's website for the laptop and it's FAR superior than the ZT System's site. Is there anywhere else I may be able to get a hold of these updates? 



#11 SableSal

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Posted 01 December 2015 - 10:19 PM

I got the other information you asked for. Thanks!

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#12 usasma

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Posted 02 December 2015 - 06:48 AM

Drivers are available from many different places.  It's just easier to get them from the manufacturer - if possible - but if not we can point to other places where they are available.

For example, you have an AMD video card, so you can get drivers for it from the AMD website ( http://support.amd.com/en-us/download )

 

As for video cards, I prefer nVidia cards over AMD.

If you do go with an nVidia card, be sure to uninstall the AMD stuff (from Control Panel...Programs and features) after you've installed the drivers for the nVidia card.

Get the nVidia drivers from the nVidia page (not the CD/DVD that comes with the card):  http://www.geforce.com/drivers

 

The Admin logifle shows the typical problems associated with updating a well-used system to W10.

Here's some other stuff to try:

 

1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

 

1a)  Open up Task Scheduler and delete all tasks associated with Windows Media Center ( Microsoft\Windows\Media Center\ )

Media Center isn't present on your system, and all the failed tasks could be a problem.

 

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install


Edited by usasma, 02 December 2015 - 06:48 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 SableSal

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Posted 02 December 2015 - 10:01 AM

I bought this graphics card

 

GIGABYTE GeForce GT 420 GV-N420-2GI (rev. 3.0) 2GB 128-Bit 

https://jet.com/product/GIGABYTE-GeForce-GT-420-GV-N420-2GI-rev-30-2GB-128-Bit-DDR3-PCI-Express-20/bf89912caa8249879938ddae2098913b

 

Seems like an upgrade from mine, and should work better. I'll be performing what you recommend as soon as I'm home (I work a lot lol)






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