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Random BSOD


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#1 Vector

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Posted 29 November 2015 - 08:37 AM

Hi everyone,

 

I have been getting random BSOD in the past month. At some point I ended up with an endless reboot cycle. After that I ended up reinstalling Windows, but the BSOD continue to occur. Any help will be greatly appreciated.

 

BSOD are completely random (or at least I haven´t noticed a pattern). I can have multiple (2 or 3 a day) or be free of them for 1 or 2 days. Last BSOD ocurred about 1 hour ago (12:30 pm system time).

 

I also followed instructions for Driver Verifier, upon restart VERIFIER_ENABLED BSOD occured. I am attaching dump files

 

My system:

 

Dell Studio 1558 Laptop

OS: Windows 10 Pro x64 Full retail version (originally the laptop had Windows 7 installed)

Video card: AMD Mobility Radeon HD 5000 Series

Age of the system: 5 years

Age of OS installation: 2 weeks

 

Any help will be greatly appreciated.
 
Thanks a lot!

Attached Files



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#2 usasma

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Posted 29 November 2015 - 10:30 AM

Your UEFI/BIOS (version A12) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

You only have 5 Windows update hotfixes installed - Most build 10240 systems have 12 or 13 - please check to ensure that you have ALL available Windows Updates

 

These devices don't have drivers installed:

 

Base System Device    PCI\VEN_1180&DEV_E230&SUBSYS_04131028&REV_01\4&339CFF4&0&01E4    The drivers for this device are not installed.
Not Available    ACPI\SMO8800\1    The drivers for this device are not installed.
Base System Device    PCI\VEN_1180&DEV_E852&SUBSYS_04131028&REV_01\4&339CFF4&0&02E4    The drivers for this device are not installed.

The first and last one's are most likely for a Ricoh PCIe Memory Card Controller

The middle one is most likely for a ST Micro Accelerometer (hard drive free fall sensor)

Please download and install the latest, W10 compatible version of the drivers for these devices from the Dell support website.

 

The Driver Verifier enabled memory dump points to your Synaptics TouchPad driver.

Please:

- download the latest, W10 compatible version of the software/drivers for this device

- uninstall the current version-

- install the freshly downloaded version

- monitor for further BSOD's

 

Also, please turn Driver Verifier off (if you haven't done so already).

 

Analysis:
The following is for informational purposes only.
**************************Sun Nov 29 08:08:34.362 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112915-25265-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16590.amd64fre.th1_st1.151104-1714
System Uptime:0 days 0:00:22.144
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by :SynTP.sys ( SynTP+15302 )
BugCheck C4, {20011, fffff801b57bea50, 0, 0}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000020011, ID of the 'IrqlKeDispatchLte' rule that was violated.
Arg2: fffff801b57bea50, A pointer to the string describing the violated rule condition.
Arg3: 0000000000000000, Reserved (unused).
Arg4: 0000000000000000, Reserved (unused).
BUGCHECK_STR:  0xc4_IrqlKeDispatchLte_XDV
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc4_IrqlKeDispatchLte_XDV_VRF_SynTP!Unknown_Function
CPUID:        "Intel® Core™ i5 CPU       M 450  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  A12
  BIOS Release Date             03/30/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1558
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 29 07:34:17.384 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112915-29625-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16590.amd64fre.th1_st1.151104-1714
System Uptime:3 days 18:36:30.201
*** ERROR: Module load completed but symbols could not be loaded for Npfs.SYS
Probably caused by :Npfs.SYS ( Npfs+a5d0 )
BugCheck 139, {3, ffffd001bd4285f0, ffffd001bd428548, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd001bd4285f0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd001bd428548, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x139_3_Npfs!Unknown_Function
CPUID:        "Intel® Core™ i5 CPU       M 450  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2394
  BIOS Version                  A12
  BIOS Release Date             03/30/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio 1558
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Sun Nov 29 08:08:34.362 2015 (UTC - 5:00)**************************
SynTP.sys                   Mon Aug 24 13:37:05 2009 (4A92CFC1)
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
bcmwl63a.sys                Fri Oct 31 15:18:04 2014 (5453E06C)
rt640x64.sys                Wed Apr  1 10:34:31 2015 (551C01F7)
AtihdWT6.sys                Tue Jul  7 21:28:10 2015 (559C7CAA)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
atikmpag.sys                Fri Aug 21 21:45:00 2015 (55D7D41C)
atikmdag.sys                Fri Aug 21 22:10:03 2015 (55D7D9FB)
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Vector

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Posted 04 December 2015 - 07:06 AM

Thanks a lot usasma for the reply and the help!

 

Your UEFI/BIOS (version A12) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

 

 

There are no updates for BIOS from Dell for my current model.

 

You only have 5 Windows update hotfixes installed - Most build 10240 systems have 12 or 13 - please check to ensure that you have ALL available Windows Updates

 

Tried updating, update got stuck (left it 2 hrs updating and % did not increased). On reboot windows restore kicked in. 

 

These devices don't have drivers installed

 

Haven't updated them. The issue is that Dell stopped support for current model a while ago, they have not released new drivers for Windows 10.

 

The Driver Verifier enabled memory dump points to your Synaptics TouchPad driver.

 

 

Updated driver from Synaptics website for Windows 10.

 

Two new BSOD occured since my last post, I am attaching the minidumps. Could this be because of incompatibility issues or some hardware fault? Should I roll back to Windows 7 (original OS of my system). 

 

Again thanks a lot for your reply!

 

Attached Files



#4 usasma

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Posted 05 December 2015 - 05:57 AM

With repeated issues about updating, you have to wonder why Dell stopped supporting this model.

Compatibility isn't a hard and fast "it won' work" - most often you'll be faced with many different problems.

 

The "test" is to restore to the supported OS and see if the problems remain.  If they do, it's likely a hardware problem.

If they don't, then it's likely an incompatibility problem.

 

The Synaptics device is an excellent example.  When OEM's (like Dell) have stopped supporting an OS on a particular model - this does not mean that a particular device on that model is incompatible.

It then becomes your job to determine if you can find drivers for all of the devices that are compatible w/W10 (FWIW - that's one of the reasons that I started the Driver Reference Table here:  http://www.carrona.org/dvrref.php )

You're able to update the Synaptics drivers to a version that's compatible w/W10

The problem comes as you eliminate all of these drivers - and you end up with a few that just don't have updates.

I'd continue to update the drivers as they come up - starting with the oldest one's in the memory dumps.

 

There are W10 compatible versions of the Intel Management Engine (MEI) - it's driver is HECIx64.sys and it dates from 2009 on your system.

The last one that I noticed was available from the Lenovo website for some of their models.

It's easier to find them there than it is at the Intel Download Center ( http://downloadcenter.intel.com )

Here's a search to get you started:  https://www.google.com/search?q=intel+management+engine+windows+10&ie=utf-8&oe=utf-8

 

A quick story.....

I had a Lenovo x61t tablet that came with Vista on it.  I updated it to W7 without issues, then tried updating it to W8 and had many different problems.

I took it to Microsoft (on one of my trips there) and had help from some of the finest minds available.  But after several days of fussing with it we finally had to decide that it just wasn't compatible w/W8.

I reverted the computer to W7 and it's still working well at a friends house to this day.

 

Only you can decide when you've had enough - and then revert back to the original OS.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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