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Windows Has Detected Spyware Infection ...


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#1 skeney

skeney

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Posted 24 July 2006 - 03:37 AM

Hi guys

I'm logging this for a friend who is temporarily unable to get access to a PC ...

On their laptop an error message has started appearing on the bottom right hand corner of their screen which reads :

"Windows has detected spyware infection. It is recommended to use special anti-spyware tools to prevent data loss. Windows will now download and install the most up to date anti spyware for you."

That message is in a yellow bubble/box which is hovering just above an icon of a red dot with a white cross through it ...

We aren't sure if it is safe to trust that this is a windows error message and not sure if we should click on it to download the software or if we should download our own ?

The message isn't appearing at any particular time ...

Thanks for any help you can provide ! :thumbsup:

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#2 rookie147

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Posted 24 July 2006 - 03:46 AM

Hello skeney and welcome to Bleeping Computer! :thumbsup:
Try the following..

Please download Ewido anti-spyware 4; it is a 30 day trial version of the program.
  • Install ewido security suite
  • Ewido will automatically run at the end.
  • The program will now open to the main screen.
  • When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the top row of the main screen click update.
    • Then click on "Start Update".
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the top will display ("Update successful")
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates
Don't run it yet.

Reboot into SAFE MODE
By pressing the F8 key right when Windows starts, usually right after you hear your computer
beep when you reboot it (some versions of windows will display 'Starting Windows' with a grey progress bar)
you will be brought to a menu where you can choose to boot into safe mode.

Open Ewido anti-malware
Click on the scanner button in the top row.
  • Click Complete System Scan and the scan will begin.
  • If you have any infections you will prompted, then select "Apply all actions"
  • Next select the "Reports" icon at the top.
  • Select the "Save report as" button in the lower left hand of the screen.
  • Save the report to your desktop.
  • Close Ewido
Please reboot back to normal mode and the ewido log you previously save to your desktop.

Next, please download McAfee Stinger.
This program will scan your computer for the most common worms, trojans, and viruses that are currently in the wild. Instructions for using this program can be found on the McAfee stinger page.

Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location, so you can delete it yourself.

Hope this helps to get rid of your problem,
Thanks,
Charles

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