Hello and thank you for taking the time to help me.
My mother's Windows 7 Home 32bit machine has two problems... Firstly, it will not shut down without powering it off with the power button. When you click Start-Shutdown it hangs on the 'shutting down' message. There is not error presented or complaint about trying to shut something... just 'shutting down' lingering on the screen for as long as you can bare it. Pressing and holding the power button until power is cut is the only way to shut it down. No external usb devices are attached other than the USB Wifi device and this is the same device that has been with the machine for over a year and was not a problem before. Secondly, the internet can be terribly slow at times. I reset Internet Explorer 11 and it works well again for a while. I suspect that the hard shut down sometimes results in the system recovering to an earlier time when I had some sort of malware on the system that impacts IE until I reset it again.
Attached are the FRST logs.
Looking forward to any insights you may be able to give me.
Edited by xgxg, 28 November 2015 - 06:47 PM.