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Windows 10 OS, gaming crashes, need help pls


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#1 esjastad

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Posted 28 November 2015 - 02:59 PM

Hello,

 

First time posting.

 

I have a problem with what would be considered high end gaming, examples being Fallout 4, the new star wars battlefront, etc

 

When I play these games everything operates just fine up to a point,

 

After a random amount of time, the game will crash computer screen goes black, However I can still hear say mumble/ventrilo talking and I can talk to them too.....

I have replaced almost every component in this PC except the CPU

 

Brand new parts

Power supply 750W

SSD hard drive 500g

EVGA 970 GTX

32 G ram

ASrock Z75 Pro 3 mobo

 

 

CPU is not new, I7-2600k

 

I have reinstalled gfx drivers and monitored temps, never gets above 75 C for GPU and 60 C for CPU, mobo sits around 35-45 C

Have also googled for answers and followed advice from other pple who may have had similar problem but to no success.

 

Anyone have a thought on what is going on?  Let me know what you need.

 

This occured on Win 7 OS as well



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#2 usasma

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Posted 29 November 2015 - 06:51 AM

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following (preferably just after a gaming crash) :
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 esjastad

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Posted 29 November 2015 - 08:54 AM

Thanks for the direction and quick reply Usasma, here is the information/documentation you were asking for.

 

Perfmon report and Event viewer are in the same zip.

 

To answer some of topic #5 questions from the link you gave me

 

64 bit windows 10 is the current OS

64 bit windows 7 was previously installed and I had the same problem occuring

 

this OS install is fresh (1 week now maybe) on a brand new hard drive, as mentioned above every component in this computer (EXCEPT the tower case, and CPU) is new

 

 

I looked at the http://support.microsoft.com/kb/2028504 and I didnt see any event ID 41 types in my eventvwr, nor would I say that the computer is unexpectedly shutting down,

after the game crash the computer seems to stay on indefinently until I press the power button to shut it down(sometimes it does do a full reset on its own when the screen goes black but rare), which it will do what seems like a normal shutdown and I dont get a message saying windows shutdown improperly on reboot.

Attached Files


Edited by esjastad, 29 November 2015 - 09:18 AM.


#4 esjastad

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Posted 29 November 2015 - 09:53 AM

Uploaded another more recent eventvwr log

Attached Files



#5 usasma

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Posted 29 November 2015 - 10:59 AM

A lot of the stuff I ask for is based upon my experiences.  You won't necessarily have any of the problems mentioned, but I include that info "just in case".

Since you've read the article on Event ID 41's, you'll see that it (or even it's absence) gives us clues as to what's happening.

 

In your case, the Admin logfile looks as if the system is a system that was well-used before you updated to W10.

So, here's my canned speech about that:

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install

Also, there are numerous failed attempts to activate.

Should the system be pirated, that can cause these errors

If that's the case, I provide this analysis up front, but will not provide further analysis (if I find suggestions of piracy, I'll mention it later on).

If it's not pirated, then I suggest that you check to see if W10 has been activated (type "activation" (without the quotes) into the search bar)

Let us know the status of the activation.

 

Your UEFI/BIOS (version P2.00) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 5 Windows Update hotifxes installed - most 10240 systems have 12 or more.  Please check Windows Update to ensure that you have ALL available Windows Updates.

 

As I stated earlier, if I found suggestions of piracy, I would let you know.

This will serve to let you know that I did find suggestions of piracy.

As such I will not answer any questions about my analysis until I've seen that you have a legitimate Windows installation.

 

Unfortunately it appears that the OS installed isn't legitimate.
Please get a legitimate copy of the OS installed and we'll be glad to help.
Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine
 

The one memory dump that was uploaded is a STOP 0x124 error.

This is most often associated with a hardware problem - but can also be caused by compatibility issues, or low-level drivers.

I'd start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Analysis:
The following is for informational purposes only.
**************************Sat Nov 28 11:22:47.786 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112815-7375-01.dmp]
Windows 10 Kernel Version 10240 MP (8 procs) Free x64
Built by: 10240.16590.amd64fre.th1_st1.151104-1714
System Uptime:0 days 0:01:30.465
Probably caused by :GenuineIntel
BugCheck 124, {0, ffffe0017a7b4028, be000000, 800400}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0017a7b4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Sat Nov 28 11:22:47.786 2015 (UTC - 5:00)**************************
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
S3XXx64.sys                 Wed Feb 11 01:12:18 2015 (54DAF2C2)
rt640x64.sys                Wed Apr  1 10:34:31 2015 (551C01F7)
igdkmd64.sys                Tue May 26 23:53:18 2015 (55653FAE)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
hiber_storport.sys          Thu Jul  9 23:20:46 2015 (559F3A0E)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
NvStreamKms.sys             Fri Sep 18 01:02:39 2015 (55FB9AEF)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
nvlddmkm.sys                Sat Nov 14 00:44:20 2015 (5646CA34)
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=S3XXx64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=hiber_storport.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 esjastad

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Posted 29 November 2015 - 11:13 AM

Thanks for the reply, I will check/follow the advice you posted here,

 

I did notice just recently running MSI afterburner that if I turn the Hertz of the Core clock and Mem clock down so far it seems to be running I will update if this ends up crashing, but the reason I did this was based of this instruction.

http://www.instructables.com/id/How-to-Fix-the-Nvlddmkm-Error/step5/Before-getting-into-the-big-stuff/

 

I found this site because that was one of the eventvwr errors and it sounds like a common issue.

 

Here is also an upload of a scrnshot showing my windows 10 is activated.

Attached Files



#7 esjastad

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Posted 29 November 2015 - 12:26 PM

I would say I am 99% sure that what I did with MSI Afterburner, turning the Hertz of the Core and Mem clock all the way down fixed this issue.  My game has not frozen for a couple of hours and normally it would freeze several times an hour, so as of so far it seems fixed.

 

After noticing the Event Viewer had a warning for source Display which had a general message:

 

"Display driver nvlddmkm stopped responding and has successfully recovered"

 

When the above problem was occuring it was not recovering as it says, the screen stayed black and I know the computer was still running because I could hear other programs audio running properly.

So after googling about this nvlddmkm error, I found this step by step http://www.instructables.com/id/How-to-Fix-the-Nvlddmkm-Error/step5/Before-getting-into-the-big-stuff/

 

Specifically step 5 recommends turning the clock hertz down

 

My GPU wasnt even overclocked....

 

If anything I just care to know why was this occuring?  Why did this fix it?.....


Edited by esjastad, 29 November 2015 - 12:27 PM.


#8 usasma

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Posted 29 November 2015 - 01:31 PM

Sorry, but I will not help as long as you have pirated software.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 esjastad

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Posted 29 November 2015 - 11:34 PM

Maybe I buried my own proof with that second post but I put a screenshot 2 posts of mine ago. Shows windows activated.

#10 usasma

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Posted 30 November 2015 - 05:59 AM

As I stated, the system has pirated software.

A screenshot is not proof.  Activation does not equal non-pirated.

You may not be aware of the piracy, but it's still pirated IMO.

 

You will need to provide another full set of reports that show that the system was updated with non-pirated software.

What were those issues?  Well now. if I was to state that it would compromise my ability to detect these things in the future.

As such, I cannot reveal that.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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