Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Booting Problem


  • Please log in to reply
3 replies to this topic

#1 keiliekk

keiliekk

  • Members
  • 2 posts
  • OFFLINE
  •  

Posted 27 November 2015 - 02:54 AM

I was trying to remove syshost.exe with AntiMalware and it asked for a reboot. When I did, it suddenly stopped working-- as in, it won't boot up. Safe mode with networking doesn't work-- I've also tried to restore it to a point a few days before in case that might work. I was able to successfully boot it up a few hours ago, so I'm not sure what's happening.
Startup Repair reported that the root was corruption in d:\windows\system32\drivers\6dc824b6c828fbd\.sys and that it failed in fixing it. After that, the startup repair won't stop. Please help!


Edited by hamluis, 27 November 2015 - 08:48 AM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:11:06 PM

Posted 27 November 2015 - 09:27 AM

Please post the exact error message.

 

Please use the tutorial below to boot into the System Recovery Options.  This occurs in step #7.  

 

You will want to select Command Prompt.

 

Once the Command Prompt has open type in sfc /scannow, then press Enter.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc for the specific version you have installed.  If you have the installation disc needed to do the repair installation scroll down to Part B and follow the Repair Installation Instructions from there.
 
If you don't have the installation disc you can download a ISO image which you can use to create a bootable installation disc at the Microsoft Software Download
 
You will need your twentyfive alphnumerical product code to make this download.  If this is a OEM computer you will have to contact the manufacturer of your computer to get the product code. 
 
Once you have the download you will need to burn the ISO image to a disc.
 
Part A
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank DVD in the tray of your optical drive and close the tray.
 
2.  Right click on the ISO file on your desktop
 
3.  Click on Burn disc image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has been created click on Close
 
Please note:  In order to boot from the installation disc you may need to change the boot order in the BIOS so that the DVD drive is the first device and the HDD/SSD is the second device.
 
Repair Installation Instructions
 
Part B
 
1.  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2.  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3.  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4.  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5.  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6.  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7.  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8.  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9.  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10.  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 keiliekk

keiliekk
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  

Posted 27 November 2015 - 10:26 PM

I tried the command prompt + sfc /scannow before, but it doesn't work. I think it's because I was trying to fix up syshost when I originally shut it down. I didn't do it with the installation cd though, so I'll try go find that.

The exact error message was:

Root cause found:
----------------------
Boot critical file d:\windows\system32\drivers\6dc824b6c828fbd1.sys is corrupt.
Repair action: Failed. Error code = 0x2
Time taken = 3837 ms

#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:11:06 PM

Posted 28 November 2015 - 10:12 AM

1.  I tried the command prompt + sfc /scannow before, but it doesn't work. I think it's because I was trying to fix up syshost when I originally shut it down. I didn't do it with the installation cd though, so I'll try go find that.

2.  The exact error message was:

Root cause found:
----------------------
Boot critical file d:\windows\system32\drivers\6dc824b6c828fbd1.sys is corrupt.
Repair action: Failed. Error code = 0x2
Time taken = 3837 ms

1.  What happens when you try to run the sfc /scannow?

 

2.  Was this error message seen after using the installation disc to run the sfc /scannow?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users