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Can't access external HDD.

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#1 Alice8


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Posted 27 November 2015 - 01:40 AM

I can't access my WD MYBook Esssential 2TB thru "My Computer" on Windows Vista.
The external HDD is displayed in "Device Manager" under "Disk Drives" but not shown in "Disk Management"
I also can't access the external HDD on another dekstop running Windows 7.
I've tried a different USB & power cable with no success.

WD Diagnostic Tool is out of the question as drive is not recognised at all.
Please advise. Thanks.





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#2 TsVk!


    penguin farmer

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Posted 27 November 2015 - 02:55 AM

The drive is broken or corrupted, sorry.


To try and rescue your data (if you wish), download and burn Parted Magic then boot your machine with it. Use the "file manager" application to copy your files over to another hard drive.


This isn't your only option to try, but the best first option.

#3 KCJay


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Posted 29 November 2015 - 06:55 PM

Try and uninstall it in Device Manager, then go back to Disk Management and assign it a drive letter.  That has worked for me before.

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