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Connection Issue


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#1 Toadywot

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Posted 25 November 2015 - 08:25 PM

I have a Toshiba Satellite running Windows 7 and suddenly am unable to view web pages. I utilize a wireless home network and the problem isn't that, as I've tested several other devices and none had a problem with viewing the pages. I've not installed any software on the device and Windows Update is current. It worked fine three days ago, then suddenly I get this problem. It appears that my device connects to the wireless network, but then I get pop ups when I try to open a web page, saying I an not connected to the Internet . I've checked Device Manager and it shows no errors.

What happened to cause this? How do I resolve it? I need the benefit of someone's professional expertise in the worst way. Any and all suggestions will be happily received and I'd be so grateful. Thanks!!

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#2 Wolverine 7

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Posted 25 November 2015 - 10:38 PM

Try this:

 

Click Start.

 

Select Programs.

 

Go to Accessories and locate the Command Prompt shortcut.

 

Right click the Command Prompt shortcut and select Run as Administrator from the drop down menu.

 

Type ipconfig /release in the command prompt.

 

Wait a few seconds for a reply that the IP address has been released.

 

Type ipconfig /renew in the command prompt

.
Wait a few seconds for a reply that the IP address has been re-established.

 

Type ipconfig /flushdns in the command prompt.

 

Close the command prompt and attempt to make a connection.

 

This will  release, renew and flush your DNS information.

 

 

If that doesnt get your connection up try this.

 

 

Right click the Command Prompt shortcut and select Run as Administrator

 

Type netsh winsock reset  - Press Enter

 

You should see the following message: "Successfully reset the Winsock Catalog. You must restart the computer in order to complete the reset."

 

Restart your  computer.

 

This will reset your Winsock protocol.


Edited by Wolverine 7, 25 November 2015 - 10:41 PM.


#3 Toadywot

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Posted 27 November 2015 - 06:11 PM

Thanks so much for your suggestion...I very much appreciate it.

I typed "ipconfig/release" and got no further. Attached file indicates how far I did get and I don't think it was the right field to type in the next command.

Any clues as to resolving?

Attached Files



#4 RolandJS

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Posted 27 November 2015 - 06:21 PM

Did you have a space between ipconfig and the /release?  And, did you run the command prompt by clicking Run As Administrator?


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#5 Toadywot

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Posted 27 November 2015 - 07:53 PM

Yes, I ran as administrator, but failed to put a space between "ipconfig" and "/release". I tried again with the space between them and got the same results as the first time.

Maybe I just need to burn the darn thing, but keep the suggestions coming. Thanks so much!!

#6 Toadywot

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Posted 27 November 2015 - 08:14 PM

Here is the screen from the second attempt....have no clue what media it's referring to:

Attached Files



#7 fredbrue

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Posted 27 November 2015 - 10:59 PM

I had 8.1 and I was losing my connection. I went to 10 . It was nice but a little two advance for me. I went back to  8.1 and now I was losing my connection again .
So I found   this  way to fix it and It worked   thanks. I, not  a tect, I'm 78 years old but I can figure most thing s  out
 
I have dell. I'm using  8.1. I was losing my connecting  I did what
Wolverile7 told you to do.
right click command prompt ad run as administrator. type ipconfig /release  in the command prompt. wait  then type ipconfig renew  then type ipconfig /flushdns in the command prompt
close the command prompt and make a connection
type netsh Winsock reset press enter restart the computer
I may not have copyedthis right so please go back   to your answer you  got. It worked for me   "Thanks you both Fred bue
 

Edited by hamluis, 30 November 2015 - 02:29 PM.


#8 dc3

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Posted 28 November 2015 - 11:14 AM

Open the Control Panel and click on Network and Sharing Center.

 

Click on Change adapter settings.

 

Right click on Ethernet and select Properties.

 

Scroll down to Internet Protocol Version 4 (TCP/IPV4) and click on it, then click on Properties in the box below.

 

Make sure that both the Obtain IP address and Obtain DNS sever address are set to Automatic.


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#9 Toadywot

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Posted 28 November 2015 - 07:38 PM

Wolverine 7, I have tried the two suggestions you gave me on your first reply several times, but I still have a problem. What is the disconnected media that the Command Prompt displays after running "ipconfig /release" ?

I'm sorry if I'm getting on your nerves, and while I manage to figure things out on my own, this issue is evidently more than my brain can handle. Should the wireless connection be connected to my network or should I be completely off-line?

dc3, I tried your suggestion step-by-step, and it failed to resolve the problem.

I am so at a loss as to why and how this happened. Will I have to run SYSTEM RESTORE or keep trying the other avenues y'all suggest? Do I need to repair Windows 7? Is there something in SERVICES that should be running that might be disabled? Delete the wireless connection, then reinstall? I'm game for anything that will fix the issue.

#10 justgully

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Posted 28 November 2015 - 10:58 PM

Hi all

I'm not sure whether this will work or not but I recently had a connection issue with my WiFi and it was something it services that couldn't start due to corruption the following solved my issue:

Run command prompt with administration rights
Then type: sfc /scannow
Restart the computer

It'll take a bit of time completing the above but after that try accessing a Web page.

#11 dc3

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Posted 29 November 2015 - 09:21 AM

Please download and install Farbar Service Scanner.
 
When FSS opens you will see an image like the one below.  
 
FSS1_zpsed396cd9.png
 
Place checks in all of the boxes and then click on Scan
 
When the Scan is complete a log similar to the one below will open.  Copy and then paste this in your topic.
 
FSS2_zps8ffbee2d.png

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#12 Wolverine 7

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Posted 29 November 2015 - 02:10 PM

Wolverine 7, I have tried the two suggestions you gave me on your first reply several times, but I still have a problem. What is the disconnected media that the Command Prompt displays after running "ipconfig /release" ?

I'm sorry if I'm getting on your nerves, and while I manage to figure things out on my own, this issue is evidently more than my brain can handle. Should the wireless connection be connected to my network or should I be completely off-line?

 

Hi,the commands are supposed to renew your internet connection settings,not sure what the error may be,perhaps related to wifi driver or settup.

No your not getting on my nerves at all,we try to help here on the forum and some issues annoyingly need multiple attempts to find a fix,please follow Dc3,s instructions for the time being as he,s more qualified to assist at this point than me.Sorry for late reply,caught a bug.: :)



#13 fredbrue

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Posted 29 November 2015 - 06:51 PM

Farbar Service Scanner Version: 10-06-2014
Ran by Fredric (administrator) on 29-11-2015 at 17:08:26
Running from "C:\Users\Fredric\AppData\Local\Microsoft\Windows\INetCache\IE\B4WH2FEZ"
Microsoft Windows 8.1 with Bing  (X64)
Boot Mode: Normal
 
************************************************************** 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Google.com is unreachable
Yahoo.com is accessible. 
 
Windows Firewall:
=============
Firewall Disabled Policy:
================== 
 
System Restore:
============
System Restore Disabled Policy:
========================
 
Action Center:
============
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
Windows Autoupdate Disabled Policy:
============================ 
 

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


Edited by hamluis, 29 November 2015 - 07:43 PM.


#14 dc3

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Posted 30 November 2015 - 12:16 PM

Fredbrue, you need to open your own topic.  Pirating topics is frowned upon here.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 fredbrue

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Posted 30 November 2015 - 12:24 PM

Sir I do not understand.
You send me Me (Feed) a /e-mail asking me to send you that information.

Please do not post this letter because I don't know why I got that letter thanks Fred




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