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Computer slowed, freezes, mouses changes form, mouse doesn't move


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6 replies to this topic

#1 smorganvorgan

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Posted 25 November 2015 - 05:55 PM

It got really bad when I tried to upgrade Avast. Eventually I gave up as even safe mode would freeze.

I reinstalled windows and some of the issues went away but I still think there's something wrong.

 

Thanks in advance! I really appreciate it.

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#2 nasdaq

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Posted 27 November 2015 - 11:09 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

C:\Program Files (x86)\Mozilla Firefox\tobedeleted\nssB8E.tmp
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please let me know what problem persists with this computer.

#3 smorganvorgan

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Posted 01 December 2015 - 02:42 AM

I had to format it. It was unusable. 

I'm still worried there's something wrong with it. Avast warned me about my internet being vulnerable and Chrome still seems to take a lot of time. 

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#4 nasdaq

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Posted 01 December 2015 - 09:47 AM


Looking good.

With a reformat I suggest you remove Chrome and reinstall.

Remove Chrome using the the instructions on this page.
https://support.google.com/chrome/answer/95319?hl=en

Before you do Export your Bookmarks
Chrome will export your bookmarks as a HTML file, which you can then import into another browser.

If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/

Re-install Chrome and the Bookmarks.

<<<>>>

How is it now?

#5 smorganvorgan

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Posted 01 December 2015 - 08:19 PM

If it looks good then its good!

 

Thankyou so much for looking at my thread and spending time giving me help. You're a great person. I truly appreciate it. 

Happy Holidays!

 



#6 nasdaq

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Posted 02 December 2015 - 10:19 AM

Glad we could help.


If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#7 nasdaq

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Posted 08 December 2015 - 10:46 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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