I've been to help my mum fix her computer since yesterday, after she had a power cut and the computer wasn't turned off correctly. When she tried to log back in she found her administration account wasn't working or was corrupted. In investigating and trying to sort the problem I have found numerous other problems.
The account management section of the control panel isn't accessable, it does nothing when clicked, so she can't create a new account and migrate her information. There is another admin account, which does work, but the account management section can't be accessed through there either, nor can it be accessed in safe mode. We disabled startup programs, except Windows, but this did not help, and now can't access msconfig to turn those programs back on.
Command prompt will not allow itself to be used at an administrator level, an error occurs, and when using it normally scf /scannow doesn't work either, the message claims this isn't a known command. At this point command prompt no longer works.
I have tried using TeamViewer to help but cannot get access to the start menu, it simply won't allow it.
System restore can't be used as there are no restore points.
I attempted to run the windows anti virus you can get for free if you own a Microsoft product, but it would not initiate the scan.
I'm wondering if the computer has a virus, as my mum is not very good about regularly running checks.
While I could try more on my own it seems better to stop digging, as I only find more problems, and get help.
Thanks for reading, and any help would be appreciated.