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CLOCK_WATCHDOG_TIMEOUT when running my second monitor


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#1 jeenyusguuy

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Posted 25 November 2015 - 03:03 PM

So this just started happening recently. When I am running something on my second monitor periodically the system will lock up. Last night was the first time I got the BSOD error, but the symptoms were the same.

 

The following is a Speccy snapshot of my system information: http://speccy.piriform.com/results/UwXQUwXB1O20kGeQWcNDe2S

 

Looked in the minidump folder for any .dmp files and there is nothing there(presumably because I have used CCleaner, but there should have been one for last night since I have not run it right?)

 

I also ran multiple passes on the RAM last night with MemTest and came up with no errors.

 

Not sure where to go from here...

 

· OS - Windows 8.1, 8, 7, Vista ?

Windows 10
· x86 (32-bit) or x64 ?

x64
· What was original installed OS on system?

Windows 8.1
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

Retail
· Age of system (hardware)

Roughly 1.5-2 Years
· Age of OS installation - have you re-installed the OS?

Upgraded to Windows 10

· CPU

AMD FX-8350
· Video Card

EVGA GTX 760 
· MotherBoard - (if NOT a laptop)

Gigabyte 990FXA-UD3
· Power Supply - brand & wattage (skip if laptop)

Corsair - 650W

· System Manufacturer

Custom
· Exact model number (if laptop, check label on bottom)
​Custom
· Laptop or Desktop?

Desktop

 

I have attached the suggested files from the BSOD Instructions. Let me know if you need any other diagnostics.

Attached Files



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#2 usasma

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Posted 26 November 2015 - 06:38 AM

The Admin log file shows that the system was unable to produce a minidump from the memory dump that was generated on the last BSOD.

Please locate the MEMORY.dmp file in C:\Windows - then zip it up and upload it to a free file hosting service (such as OneDrive or DropBox).  Make sure it's shared and then post a link to it here.

 

Also, as there are many Live Kernel Events in the WER section of MSINFO32 - and no real pattern to them in the Admin logfile - I'd suggest atrting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

There are several ApphelpHardBlock/ApphelpSoftBlock errors in the WER section of MSINFO32.
I suspect that this means that you have incompatible software installed.
The error message means that an incompatible program has been blocked, but it does not specify which program it is.
Please check your older software for compatibility with this version of Windows.

Many STOP 0x141 (video) and STOP 0x144 (USB) errors in the WER section of MSINFO32.

What USB devices do you have attached to the system?  I'm wondering about connecting the GoPro and if it might be having problems (just a thought on my part - no evidence for it)

 

As for the STOP 0x141 (video) errors:  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.


Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Please uninstall Gigabyte EasyTune as it is known to cause BSOD's on some Windows systems.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 jeenyusguuy

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Posted 26 November 2015 - 01:36 PM

MEMORY.DMP located at the following: https://www.dropbox.com/s/dsvo5otgf0aih1i/MEMORY.zip?dl=0

 

I have uninstalled Overdrive, EasyTune, and Daemon Tools.

 

As for the STOP 0x141 (video) errors:  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

I will go through the steps and report my findings. I previously ran a video and cpu stress test running hwmonitor and came up with nothing. As well as like I said in the original post, have run several passes on the RAM using MemTest86 with no errors.

 

What USB devices do you have attached to the system?  I'm wondering about connecting the GoPro and if it might be having problems (just a thought on my part - no evidence for it)

 

USB devices include the keyboard, mouse, a bluetooth receiver, and periodically external drives. As far as it being the GoPro, I had problems with windows recognizing the files on the MicroSD card when I plugged that in previously, so I have been using a card reader to get files off of it. However, I haven't used the camera in a while so I doubt that would be causing it because the issue started withing the past few weeks. It only seems to happen when I have any sort of video or something like it on the HDTV that is setup as a second monitor. If the TV is off and I just use my main monitor the issue does not seem to happen, which leads me to believe my GPU may be failing. 

 

Thanks again and I look forward to your response!


Edited by jeenyusguuy, 26 November 2015 - 02:27 PM.


#4 usasma

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Posted 29 November 2015 - 05:40 AM

The memory dump points to rzpmgrk.sys - a Razer driver

Please uninstall the Razer software, then remove the Razer device(s) from your system.

Test to see if you have further BSOD's

 

Be sure to turn Driver Verifier off.  To do this, open up verifier.exe and select "Delete existing settings", then click on "Finish", then reboot for the settings to take effect.

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

 

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

 

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

 

The older drivers that start with "csr....: seem to be associated with a Harmony device from Cambridge Silicon Radio Limited

I'd suggest updating them also.

 

Analysis:
The following is for informational purposes only.
**************************Wed Nov 25 15:20:17.016 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\MEMORY.DMP]
Windows 10 Kernel Version 10240 MP (8 procs) Free x64
Built by: 10240.16590.amd64fre.th1_st1.151104-1714
System Uptime:0 days 0:01:04.801
*** ERROR: Module load completed but symbols could not be loaded for rzpmgrk.sys
Probably caused by :rzpmgrk.sys ( rzpmgrk+1430 )
BugCheck C4, {f6, 6c, ffffe001012b9840, fffff8005fa11430}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 000000000000006c, Handle value being referenced.
Arg3: ffffe001012b9840, Address of the current process.
Arg4: fffff8005fa11430, Address inside the driver that is performing the incorrect reference.
BUGCHECK_STR:  0xc4_f6
PROCESS_NAME:  AtBroker.exe
FAILURE_BUCKET_ID: 0xc4_f6_VRF_rzpmgrk!Unknown_Function
  BIOS Version                  F3
  BIOS Release Date             05/28/2015
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             990FXA-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Wed Nov 25 15:20:17.016 2015 (UTC - 5:00)**************************
csravrcp.sys                Thu Dec 22 11:56:03 2011 (4EF36123)
csrserial.sys               Thu Dec 22 11:56:09 2011 (4EF36129)
csrpan.sys                  Thu Dec 22 11:56:22 2011 (4EF36136)
csrusb.sys                  Thu Feb 23 02:05:42 2012 (4F45E546)
csrusbfilter.sys            Thu Feb 23 02:05:43 2012 (4F45E547)
csrbthav.sys                Thu Feb 23 02:05:58 2012 (4F45E556)
CsrBtPort.sys               Mon Feb 27 05:27:30 2012 (4F4B5A92)
amd_sata.sys                Mon Jul 23 14:34:48 2012 (500D9948)
amd_xata.sys                Mon Jul 23 14:34:52 2012 (500D994C)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
athw8x.sys                  Sun Apr 26 22:56:12 2015 (553DA54C)
csravrcp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
csrserial.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
csrpan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
csrusb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
csrusbfilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
csrbthav.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
CsrBtPort.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys

 


Edited by usasma, 29 November 2015 - 05:44 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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