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virus, Pup.optional DriverHive


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#1 jacquieblue

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Posted 25 November 2015 - 07:06 AM

I have 3 of the same virus on my computer. I have done Malware bites scan 4 times and restarted computer each time. I cannot remove these virus. Please help.


Edited by hamluis, 25 November 2015 - 09:16 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 severac

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Posted 25 November 2015 - 12:54 PM

Hello and welcome to BC,

 

Please download Rkill to your Desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe
http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
 

§  Double-click on the Rkill desktop icon to run the tool.

§  If using Windows Vista, 7, 8 or 10 right-click on it and choose Run As Administrator.

§  black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

§  If not, delete the file, then download and use the one provided in Link 2.

§  Do not reboot until instructed.

§  If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from Safe Mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

---------

 

Kaspersky Virus Removal Tool

Please download Kaspersky Virus Removal Tool from here.

§  Right click on KVRT.exe and select Run as Administrator.

§  Read the EULA, then select Accept.

§  Wait for Kaspersky Virus Removal Tool to initialize.

§  In the main screen, select Change parameters, place a checkmark in System drive, then click OK.

§  Click Start scan.

§  Wait for Kaspersky Virus Removal Tool to complete scanning.

§  When the scan is finished, select Neutralize all for all detected objects.

§  Close Kaspersky Virus Removal Tool when done.

Informe me if something is detected.

---------

 

Open MBAM again:

§  Click on the History tab > Application Logs.

§  Double click on the Scan Log which shows the Date and time of the scan just performed.

§  Click 'Export'.

§  Click 'Copy to Clipboard'

§  Paste the contents of the clipboard into your reply.


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 jacquieblue

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Posted 25 November 2015 - 03:38 PM

Thank-you very much for all your help. I did what you said and finally got rid of the 3 virus, tks. again.



#4 severac

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Posted 25 November 2015 - 04:54 PM

Maybe you should post logs, just to see where was the problem?


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 





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