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How best to help scam victim


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6 replies to this topic

#1 Michael Carter

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Posted 25 November 2015 - 12:52 AM

My neighbor has just called round in tears, saying she and her new Dell Windows 10 notebook have been scammed.

 

To keep the story short, she dialed a number, gave the scammer control of her computer, but refused to pay the money they asked for. She said her computer looks normal now, and asked me to install her AV software for her.

 

My bet is the scammers have planted something nasty, and I'm not even game to turn the machine on without consulting you guys on the best approach.

 

Is there a live CD or USB stick OS out there that I can use to scan the computer for malware without booting to the main OS?



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#2 quietman7

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Posted 25 November 2015 - 07:08 AM

List of Anti-virus vendors that offer free LiveCD/Rescue CD utilities


 


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#3 Michael Carter

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Posted 26 November 2015 - 12:14 AM

Thanks for the reply quietman7.

 

I'll have a look at one of those and let the forum know what happens.



#4 quietman7

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Posted 26 November 2015 - 07:26 AM

You're welcome and good luck.
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#5 Michael Carter

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Posted 01 November 2017 - 08:58 PM

I said I'd update the forum on what happened, so a little late, here's how it panned out.

 

After much fiddling around, she bought a new computer and gave me the old one. I put the drive into one of mine to recover her user files and then reformatted it, put it back in the laptop, installed Linux Mint, and my children use it to play games.



#6 Havachat

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Posted 02 November 2017 - 04:25 AM

Thanks for the update on the end result.

 

She gave you the New Notebook ?..........Would of been easier to just use the Recovery Partition to restore it as it was when Purchased.

Booting Prior from a Linux Disc would of saved any Files also.

 

A simple fix and an Operational Notebook / not a giveaway item.



#7 quietman7

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Posted 02 November 2017 - 06:10 AM

...After much fiddling around, she bought a new computer and gave me the old one. I put the drive into one of mine to recover her user files and then reformatted it, put it back in the laptop, installed Linux Mint, and my children use it to play games.

Looks like you and the kids came out ahead.
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