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How to fix my CLOCK_WATCHDOG_TIMEOUT error


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#1 xenion34

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Posted 24 November 2015 - 09:14 PM

I recently had my brother-in-law update my pc from windows 7 to 8 but ever since i`ve been getting blue screens with pretty much everything I do. Sometimes I can be on for hours other times it crashes when ive been playing for minutes. 

 

I included a Dxdiag and two screenshots of my event viewer if those help in any way. Thanks for your help

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#2 usasma

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Posted 25 November 2015 - 08:35 AM

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 xenion34

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Posted 25 November 2015 - 12:39 PM

Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html  - done

 

 zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")    Done and uploaded 

 

SysnativeFileCollectionApp +SysnativeFileCollectionApp.zip  Done

 

Perfmon output zipped and uploaded  done

 

 OS - Windows 8
·  x64bit  
· None, i did a custom build?
· Brother in law installed the windows 
· all components in my computer are less than year old 
· Age of OS is about 5 days

· 
· 2048MB ATI AMD Radeon HD 7700 series (Dell)
· ASrock FM2A58M-VG3+ R2.0 ( CPusocket)

· Home Build
· Exact model number  (N/A)

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#4 usasma

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Posted 26 November 2015 - 06:21 AM

Admin event log has lot's of errors with no real pattern to them.

This is suggestive of a hardware/compatibility/low-level driver problem.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Your UEFI/BIOS (version P1.30) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Is there a reason that you haven't installed 8.1 yet?

Is it because of the problems with the system - or for other reasons?

 

You have a Belkin USB Wireless Adaptor (the driver dates from 22 May 2012):

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

 

The Realtek wireless driver (RTL8192su.sys - which is present in the memory dumps) dates from 2012 also.

These drivers must be udpated to the latest, W8 compatible version.

Please uninstall the AsRock XFast LAN and XFast USB - as they are known to cause BSOD's in some Windows systems.

 

Out of 32 memory dumps there were 7 different BSOD  (aka STOP or BugCheck) error codes - and quite of few of them were of the type that blame hardware.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.


Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Analysis:
The following is for informational purposes only.
**************************Wed Nov 25 03:44:42.675 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112515-14305-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.17557.amd64fre.win8_gdr.151022-0600
System Uptime:0 days 0:01:23.325
Probably caused by :win32k.sys ( win32k!EngCopyBits+1f08d )
BugCheck 3B, {c0000005, fffff800aecbc682, fffff8800cb96d40, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800aecbc682, Address of the instruction which caused the bugcheck
Arg3: fffff8800cb96d40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  IMF.exe
FAILURE_BUCKET_ID: 0x3B_win32k!EngCopyBits
  BIOS Version                  P1.30
  BIOS Release Date             08/01/2014
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             FM2A58M-VG3+ R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
**************************Wed Nov 25 03:44:42.675 2015 (UTC - 5:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
RTL8192su.sys               Tue May 22 07:26:59 2012 (4FBB7803)
AsrVDrive.sys               Mon Oct  1 04:21:03 2012 (5069526F)
amdide64.sys                Tue Dec  4 04:49:28 2012 (50BDC728)
RTKVHD64.sys                Tue Apr  2 09:27:45 2013 (515ADCD1)
AsrRamDisk.sys              Thu May  9 04:50:45 2013 (518B6365)
cfosspeed6.sys              Wed May 29 12:47:24 2013 (51A6311C)
AODDriver2.sys              Mon Nov  4 14:47:26 2013 (5277F9CE)
AtihdW86.sys                Thu Dec 19 22:16:18 2013 (52B3B682)
AMDACPKSL.SYS               Thu Dec 19 22:16:21 2013 (52B3B685)
SmartDefragDriver.sys       Mon Dec 23 05:05:52 2013 (52B80B00)
amd_sata.sys                Wed Jan 22 02:10:49 2014 (52DF6EF9)
amd_xata.sys                Wed Jan 22 02:10:52 2014 (52DF6EFC)
atikmpag.sys                Thu Apr 17 21:07:07 2014 (53507ABB)
atikmdag.sys                Thu Apr 17 22:13:16 2014 (53508A3C)
HWiNFO64A.SYS               Sun Nov 23 11:24:07 2014 (54720A27)
Rt630x64.sys                Thu Jul 23 04:57:40 2015 (55B0AC84)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 25 03:41:26.931 2015 (UTC - 5:00)**************************
AsrDrv101.sys               Tue Jan 15 01:25:51 2013 (50F4F66F)
FileMonitor.sys             Thu Feb 28 21:45:06 2013 (51301632)
UrlFilter.sys               Mon Nov 18 04:22:40 2013 (5289DC60)
regfilter.sys               Mon Nov 18 23:39:54 2013 (528AEB9A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 24 23:00:20.859 2015 (UTC - 5:00)**************************
dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 24 14:55:25.587 2015 (UTC - 5:00)**************************

hiber_storport.sys          Wed Jul 25 22:29:58 2012 (5010ABA6)
hiber_amd_sata.sys          Wed Jan 22 02:10:49 2014 (52DF6EF9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 23 19:07:49.200 2015 (UTC - 5:00)**************************
HD-Hypervisor-amd64.sys     Thu Oct  8 08:12:56 2015 (56165DC8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 21 21:50:07.363 2015 (UTC - 5:00)**************************
cpuz138_x64.sys             Thu Feb 26 02:04:34 2015 (54EEC582)
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=RTL8192su.sys
http://www.carrona.org/drivers/driver.php?id=AsrVDrive.sys
http://www.carrona.org/drivers/driver.php?id=amdide64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AsrRamDisk.sys
http://www.carrona.org/drivers/driver.php?id=cfosspeed6.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=AsrDrv101.sys
http://www.carrona.org/drivers/driver.php?id=FileMonitor.sys
http://www.carrona.org/drivers/driver.php?id=UrlFilter.sys
http://www.carrona.org/drivers/driver.php?id=regfilter.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=hiber_storport.sys
hiber_amd_sata.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 xenion34

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Posted 26 November 2015 - 08:42 PM

I updated to windows 10 and it stopped the blue screens ( I think the copy he gave me was a cracked version that had ebcome curupted) since then I havent had blue screens but ever so often when im playing a game my screen will go red and I`ll have to reboot my PC. It also randomly turns off, but im thinking it might be overheating so I need to go out and get some thermal paster. could that be what the red screen is aswell? It doesnt give me any error message it just turns red.

 

 

I attached a new event viewer

Attached Files



#6 usasma

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Posted 29 November 2015 - 05:54 AM

The Admin log still has random problems.  As I stated earlier, this is most often due to hardware/compatibility/low-level drivers

You'll have to solve the hardware problems (such as overheating) before looking at the Admin logfile again.

 

The system is not producing Minidumps, so you'll have to zip up and upload the file MEMORY.dmp (in the C:\Windows directory) to a free file-hosting service (such as OneDrive or DropBox) - then post a shared link to it here.

This file is overwritten each time you have a BSOD, so you'll have to save it with a different name after each time you have a BSOD.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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