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Computer Hard Freezes (Audit Events Have Been Dropped By the Transport?)


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#1 ath4997

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Posted 24 November 2015 - 01:39 PM

I saw in another forum post that this information can be very useful in diagnosing issues. I RMA'd my graphics card, so unless I got two faulty ones, that shouldn't be the problem. Here is a speccy screenshot: http://speccy.piriform.com/results/HY05WhRJG58EJKb2iVe8Q2p
 
 
 
MiniToolBox by Farbar  Version: 02-11-2015
Ran by ath49 (administrator) on 24-11-2015 at 13:30:34
Running from "C:\Users\ath49\Downloads"
Microsoft Windows 10 Home  (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/24/2015 01:02:24 PM) (Source: Microsoft-Windows-RestartManager) (User: DESKTOP-HTCN2P8)
Description: Application or service 'AMD FUEL Service' could not be restarted.
 
Error: (11/24/2015 12:55:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: WhatsNew.Store.exe, version: 1.0.0.0, time stamp: 0x563bf1a5
Faulting module name: twinapi.appcore.dll, version: 10.0.10240.16515, time stamp: 0x55fa545a
Exception code: 0xc000027b
Fault offset: 0x000000000006644f
Faulting process id: 0x10e4
Faulting application start time: 0xWhatsNew.Store.exe0
Faulting application path: WhatsNew.Store.exe1
Faulting module path: WhatsNew.Store.exe2
Report Id: WhatsNew.Store.exe3
Faulting package full name: WhatsNew.Store.exe4
Faulting package-relative application ID: WhatsNew.Store.exe5
 
Error: (10/29/2015 05:53:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: SystemSettings.exe, version: 10.0.10240.16384, time stamp: 0x559f39ae
Faulting module name: MusUpdateHandlers.dll, version: 10.0.10240.16392, time stamp: 0x55a8693d
Exception code: 0xc0000005
Fault offset: 0x000000000002c221
Faulting process id: 0xa0c
Faulting application start time: 0xSystemSettings.exe0
Faulting application path: SystemSettings.exe1
Faulting module path: SystemSettings.exe2
Report Id: SystemSettings.exe3
Faulting package full name: SystemSettings.exe4
Faulting package-relative application ID: SystemSettings.exe5
 
Error: (10/29/2015 05:49:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: SystemSettings.exe, version: 10.0.10240.16384, time stamp: 0x559f39ae
Faulting module name: ntdll.dll, version: 10.0.10240.16430, time stamp: 0x55c59f92
Exception code: 0xc0000409
Fault offset: 0x00000000000963e0
Faulting process id: 0x1bbc
Faulting application start time: 0xSystemSettings.exe0
Faulting application path: SystemSettings.exe1
Faulting module path: SystemSettings.exe2
Report Id: SystemSettings.exe3
Faulting package full name: SystemSettings.exe4
Faulting package-relative application ID: SystemSettings.exe5
 
Error: (10/29/2015 05:49:35 PM) (Source: Application Error) (User: )
Description: Faulting application name: SystemSettings.exe, version: 10.0.10240.16384, time stamp: 0x559f39ae
Faulting module name: MusUpdateHandlers.dll, version: 10.0.10240.16392, time stamp: 0x55a8693d
Exception code: 0xc0000005
Fault offset: 0x000000000002c188
Faulting process id: 0x1870
Faulting application start time: 0xSystemSettings.exe0
Faulting application path: SystemSettings.exe1
Faulting module path: SystemSettings.exe2
Report Id: SystemSettings.exe3
Faulting package full name: SystemSettings.exe4
Faulting package-relative application ID: SystemSettings.exe5
 
Error: (10/29/2015 05:29:47 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-HTCN2P8)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (10/29/2015 05:11:14 PM) (Source: Microsoft-Windows-RestartManager) (User: DESKTOP-HTCN2P8)
Description: Application or service 'AMD FUEL Service' could not be restarted.
 
Error: (10/29/2015 04:59:08 PM) (Source: Application Hang) (User: )
Description: The program GTAVLauncher.exe version 1.0.505.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 
Process ID: 17f8
 
Start Time: 01d11294ffbd880f
 
Termination Time: 4294967295
 
Application Path: C:\Steam\steamapps\common\Grand Theft Auto V\GTAVLauncher.exe
 
Report Id: 44da4522-7e88-11e5-8dc6-d0509969ea45
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (10/29/2015 04:57:45 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-HTCN2P8)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (10/29/2015 04:57:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: GTA5.exe, version: 1.0.505.2, time stamp: 0x561d10fa
Faulting module name: GTA5.exe, version: 1.0.505.2, time stamp: 0x561d10fa
Exception code: 0xc0000005
Fault offset: 0x0000000001183e34
Faulting process id: 0x688
Faulting application start time: 0xGTA5.exe0
Faulting application path: GTA5.exe1
Faulting module path: GTA5.exe2
Report Id: GTA5.exe3
Faulting package full name: GTA5.exe4
Faulting package-relative application ID: GTA5.exe5
 
 
System errors:
=============
Error: (11/24/2015 01:25:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:06:38 PM on ‎11/‎24/‎2015 was unexpected.
 
Error: (11/24/2015 01:06:16 PM) (Source: Service Control Manager) (User: )
Description: The User Data Access_Session1 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (11/24/2015 01:06:16 PM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_Session1 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (11/24/2015 01:06:16 PM) (Source: Service Control Manager) (User: )
Description: The Contact Data_Session1 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (11/24/2015 01:06:16 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_Session1 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
Error: (11/24/2015 12:48:35 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (11/24/2015 12:48:35 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (11/24/2015 12:46:07 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!
 
Error: (11/24/2015 12:46:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:43:22 PM on ‎11/‎24/‎2015 was unexpected.
 
Error: (10/29/2015 05:44:02 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 70. The Windows SChannel error state is 105.
 
 
Microsoft Office Sessions:
=========================
Error: (11/24/2015 01:02:24 PM) (Source: Microsoft-Windows-RestartManager)(User: DESKTOP-HTCN2P8)
Description: 0Fuel.Service.exeAMD FUEL Service03026217819520
 
Error: (11/24/2015 12:55:45 PM) (Source: Application Error)(User: )
Description: WhatsNew.Store.exe1.0.0.0563bf1a5twinapi.appcore.dll10.0.10240.1651555fa545ac000027b000000000006644f10e401d126e14e7069a1C:\Program Files\WindowsApps\Microsoft.Getstarted_2.5.6.0_x64__8wekyb3d8bbwe\WhatsNew.Store.exeC:\Windows\SYSTEM32\twinapi.appcore.dlle1d99148-4226-43c2-b98f-bab17ae1dcf6Microsoft.Getstarted_2.5.6.0_x64__8wekyb3d8bbweApp
 
Error: (10/29/2015 05:53:02 PM) (Source: Application Error)(User: )
Description: SystemSettings.exe10.0.10240.16384559f39aeMusUpdateHandlers.dll10.0.10240.1639255a8693dc0000005000000000002c221a0c01d1129c8d653bf6C:\Windows\ImmersiveControlPanel\SystemSettings.exeC:\Windows\System32\MusUpdateHandlers.dlld75c327d-cce5-4944-a754-8bf8fe5295f4windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel
 
Error: (10/29/2015 05:49:59 PM) (Source: Application Error)(User: )
Description: SystemSettings.exe10.0.10240.16384559f39aentdll.dll10.0.10240.1643055c59f92c000040900000000000963e01bbc01d1129c20795d64C:\Windows\ImmersiveControlPanel\SystemSettings.exeC:\Windows\SYSTEM32\ntdll.dll23c0d8bf-e1a0-4187-97f1-6daed2e74324windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel
 
Error: (10/29/2015 05:49:35 PM) (Source: Application Error)(User: )
Description: SystemSettings.exe10.0.10240.16384559f39aeMusUpdateHandlers.dll10.0.10240.1639255a8693dc0000005000000000002c188187001d1129c1207961cC:\Windows\ImmersiveControlPanel\SystemSettings.exeC:\Windows\System32\MusUpdateHandlers.dllf4fe1039-93e0-4c4b-b025-ef129e04c2f3windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel
 
Error: (10/29/2015 05:29:47 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-HTCN2P8)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141
 
Error: (10/29/2015 05:11:14 PM) (Source: Microsoft-Windows-RestartManager)(User: DESKTOP-HTCN2P8)
Description: 0Fuel.Service.exeAMD FUEL Service03026217825600
 
Error: (10/29/2015 04:59:08 PM) (Source: Application Hang)(User: )
Description: GTAVLauncher.exe1.0.505.217f801d11294ffbd880f4294967295C:\Steam\steamapps\common\Grand Theft Auto V\GTAVLauncher.exe44da4522-7e88-11e5-8dc6-d0509969ea45
 
Error: (10/29/2015 04:57:45 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-HTCN2P8)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141
 
Error: (10/29/2015 04:57:14 PM) (Source: Application Error)(User: )
Description: GTA5.exe1.0.505.2561d10faGTA5.exe1.0.505.2561d10fac00000050000000001183e3468801d11294b4097dbbC:\Steam\steamapps\common\Grand Theft Auto V\GTA5.exeC:\Steam\steamapps\common\Grand Theft Auto V\GTA5.exef9326998-f250-4337-a506-d7ac2443558a
 
 
=========================== Installed Programs ============================
 
AMD Catalyst Control Center (HKLM-x32\...\WUCCCApp) (Version: 1.00.0000 - AMD)
AMD Catalyst Install Manager (HKLM\...\{F564317A-AB84-BEE8-A670-B6C09BC08AFB}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.11 - Piriform)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.86 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Grand Theft Auto V (HKLM-x32\...\Steam App 271590) (Version:  - Rockstar North)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
OEM Application Profile (HKLM-x32\...\{D9559CE2-9C58-F414-43EA-F908FEA13BB8}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Origin (HKLM-x32\...\Origin) (Version: 9.7.2.53208 - Electronic Arts, Inc.)
Rainmeter (HKLM-x32\...\Rainmeter) (Version: 3.2.1 r2386 - )
Raptr (HKLM-x32\...\Raptr) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7560 - Realtek Semiconductor Corp.)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 1.1.6.8 - Rockstar Games)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
System Requirements Lab Detection (HKLM-x32\...\{5A0B0679-099B-4273-A8BE-8FFE65937F02}) (Version: 6.1.6.0 - Husdawg, LLC)
Team Fortress 2 (HKLM-x32\...\Steam App 440) (Version:  - Valve)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 11%
Total physical RAM: 16305.35 MB
Available physical RAM: 14472.77 MB
Total Virtual: 17329.35 MB
Available Virtual: 15444.56 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:111.79 GB) (Free:13.73 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
3 Drive e: () (Fixed) (Total:1396.73 GB) (Free:1352.02 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-HTCN2P8
 
Administrator            ath49                    DefaultAccount           
Guest                    
 
 
**** End of log ****
 


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#2 usasma

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Posted 25 November 2015 - 08:00 AM

This error shows that you've been having BSOD event(s):

 

Error: (11/24/2015 12:46:07 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

 

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 ath4997

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Posted 14 December 2015 - 09:21 PM

Sorry for such a late reply, but it was finals week. I believe this is all the information you had requested.Attached File  SysnativeFileCollectionApp.zip   549.14KB   1 downloadsAttached File  Perfmon.zip   153.66KB   0 downloads



#4 usasma

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Posted 15 December 2015 - 08:26 AM

You're running out of space on your C: drive - as it fills, it will slow down.
Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

No other signs of problems in the reports that you've uploaded.

 

Let's try this report next:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

While waiting for a reply, try this:

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 ath4997

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Posted 18 December 2015 - 06:01 PM

Here is the event log information. I will run the other DISM commands that you mentioned while waiting for a reply.

Attached Files



#6 usasma

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Posted 20 December 2015 - 02:30 PM

I'm guessing one of 3 things here:

- a hardware problem

- a W10 incompatibility

- an operating system corruption.

DISM may help.

If not,then try a Reset with the Keep My Files option

You also may want to try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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