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Confused about possible infection and no help from Trend Micro


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#1 bob655

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Posted 24 November 2015 - 01:35 PM

I was forced to upgrade to Windows 10 on my Dell PC.  Shortly after, Trend Micro starting using a lot of CPU/Memory/Disk.  I ran several anti-virus programs (Malware Bytes, etc.) and nothing showed up.  I contacted Trend Micro and they told me to upgrade to the 2016 version of Trend Micro, which I did.  Still having same problem.  They told me to run Trend Micro House call.  Nothing.  I ran Trend Micro Anti-Threat Toolkit and at 92% of scan completed it said variously there were 1 or 2 problems, and the Anti-Threat Toolkit program shut down (I ran it a few times.)  It seems to have been reviewing its own file (attk_far_gui_x64.exe) when it stopped running, on three separate occasions.

 

Also ran TM's Scan Clean Online program and nothing showed up.

 

I am lost.  Trend Micro has been horrible about responding (and their responses rudely tell me I must respond within 24 or 48 hours!  Even on weekends [when they're not open!])

 

Please advise.  Thank you for any assistance!



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#2 Sintharius

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Posted 24 November 2015 - 01:57 PM

Hi there,

As a test, can you uninstall Trend Micro using instructions here, turn on Windows Defender and see if the high memory consumption is still there?

I do not know much about Trend Micro, but only that they are some of the bigger resource hogging AVs out there.

#3 bob655

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Posted 07 December 2015 - 09:25 AM

Thanks for response.  I can see on Task Manager that it is the high consumer.  Right now at 15% of CPU.  It fluctuates and isn't always that high but hard to work.  Again thank you.



#4 Sintharius

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Posted 07 December 2015 - 09:27 AM

Just a closing note... if you are looking to switch to a lighter AV, there is Avast for free, Emsisoft Anti-Malware and ESET NOD32 for paid. All three offer good protection and are a lot lighter than Trend Micro.




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