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Window,s 7 x64,Amd driver,black screen with mouse


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#1 dardone

dardone

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Posted 24 November 2015 - 12:37 PM

hello,

   I have a amd computer I built myself. Its Windows 7 x64. I have a AMD video card HD 7800 Series. I use two monitors. When I use the HDMI port (on the video card) the computer has a black screen with a movable mouse cursor after booting. I can attach the monitor to the HDMI port after I boot and it works but not if I attached before. If I disable the video driver it works. If I start in safe mode it works.

 

   I have a simular AMD build with a AMD 7700 card and does the same thing. I have tried reloading different drivers several times with no fix. Have you heard of such a problem.

 

   I forgot to mention that I have monitors in the DVI ports that have no problem.

 

Edit: both hdmi cables are connected to hdtv's not monitors.If I disconect the hdmi cable from the hdtv's the video to the other monitors connected

via dvi or vga will then perform normally.

 

 

http://speccy.piriform.com/results/jInF4RfKEoXA3lyfI3S6ez1


Edited by dardone, 25 November 2015 - 10:19 AM.


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#2 dudeage

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Posted 25 November 2015 - 05:10 PM

Have you checked in the BIOS to see if there are HDMI settings that you need to enable?  

 

You could try doing that on your monitors as well - sometimes the buttons on the monitor itself allow you to change the video output to them.  

 

Beyond that....try a new HDMI cable maybe?  

 

Ultimately, you may have to contact AMD - they may have a solution ready for you.  






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