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Missing drivers in Windows 10


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#1 jamjamnewbie

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Posted 24 November 2015 - 09:36 AM

So, in installing Windows 10, some drivers were missing:

 

-Intel Graphics Drivers

    -This is what I am confused about, in this laptop, the sticker says "Intel HD Graphics 4400" but when I ran some tool some time back in Windows 8.1 (maybe DxDiag?, i    .forgot), it said "Intel HD Graphics 4000", which I am really confused about what to download

    -The Display setting in DxDiag now shows "Microsoft Basic Display Adapter" instead of the graphics card

-Printer Drivers

    -This driver I know how to fix, but why did it have to go missing?

 

Also, there was something missing something else but I forgot at the time of writing, I will get back to it later.



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#2 ellbristow

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Posted 24 November 2015 - 09:50 AM

The Intel HD 4400 chip is a 4000 SERIES graphics chip, so it's not unusual that you would have had a 4000 driver installed in Windows 8, however it's possible that this graphics chip does not yet have a Winodws10 Compatible driver.

 

You could try running a free driver scanning system, like DriverMax to see if that finds an appropriate driver for your graphics card. http://www.drivermax.com/ Their free system will let you scann for missing and outdated drivers, and suggest drivers to install. You can automatically install one or two (can't remember which off the top of my head) drivers per day for free.



#3 jamjamnewbie

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Posted 24 November 2015 - 10:09 AM

I checked both Intel 4400 and 4000 and they both support Windows 10



#4 Aura

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Posted 24 November 2015 - 10:24 AM

Hi jamjamnewbie :)

Do you know your laptop/computer brand and model? Also are you running Windows 32 or 64-bit?

You could try running a free driver scanning system, like DriverMax to see if that finds an appropriate driver for your graphics card. http://www.drivermax.com/ Their free system will let you scann for missing and outdated drivers, and suggest drivers to install. You can automatically install one or two (can't remember which off the top of my head) drivers per day for free.


DriverMax is a "Driver Updater" program. I strongly to never use programs like these since they can damage your system at a point where a reinstallation of Windows might be needed.
  • Drivers are "middlemen" between your OS (Windows) and your hardware (computer). They control and facilitate the interaction between Windows and hardware components, to deliver a "message", nothing more;
  • Having all of your drivers up to date, all the time, will not improve the performance of your system, nor your computer. You cannot increase the hardware performance of a component over the current capabilities it have;
  • Driver updates are released to fix a bug or an issue with a previous release of that driver. Not everyone with the same drivers will experience the issue, so if you are having no problems with the drivers you are running, you don't need to update them. "If it's not broken, don't fix it";
  • You can download drivers for free from your computer/laptop manufacturers website, or from the hardware component manufacturers website. You don't need to pay for any of them, if you are being asked to pay for drivers it is likely a scam;
  • Only drivers from the computer/laptop manufacturers website, or the hardware component manufacturers website are considered official (legitimate and working). You should not download drivers from anywhere else;
  • Driver Updaters are a scam, they try to convince you that you need these programs in order to make your system perform well, which is false;
  • It has been tested and proven that these programs will detect outdated drivers on a system that have the most updated drivers from the manufacturer, which shows that they don't work and/or they try to make you install "newer" suspicious drivers;
  • The goal of the distributors of such programs is to make money by making you buy their useless product, or install additional software (PUPs) when you install their program. Your system will perform worse with these programs installed than without;
This being said, such programs could be seen as "pure scam" and should be avoided at all cost.

Here's some articles that talks about Driver Updater programs and why they shouldn't be used:

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#5 jamjamnewbie

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Posted 24 November 2015 - 10:32 AM

This is a laptop, and it says here: Acer Aspire E 14 E5-471-32HE

And my laptop is 64-bit

 

And I am going to sleep now, because I still have class tomorrow and it's almost midnight.


Edited by jamjamnewbie, 24 November 2015 - 10:34 AM.


#6 Aura

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Posted 24 November 2015 - 10:34 AM

Download and install the following drivers.

http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4248_W10x64_A.zip?acerid=635735802814510590&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-471&OS=ALL&LC=en&BC=ACER&SC=PA_6

Once done, restart your computer.

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#7 ellbristow

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Posted 24 November 2015 - 10:42 AM

I agree that most driver updaters are a scam, and indeed you should never pay for one, however I have often used DriverMax to find one-off MISSING drivers, then you remove it after.

 

With that said... the link to the specific driver is definitely the place to start! :)



#8 Aura

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Posted 24 November 2015 - 10:44 AM

You should always search for drivers this way: computer/laptop manufacturer, hardware component manufacturer and Windows Update (for WDDM drivers mostly). If you cannot find your drivers at any of these places, it means that officially there's no drivers for the hardware component and version of Windows you are looking for. If a driver updater program finds you one, chances are it's not the good one or a fake one.

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#9 jamjamnewbie

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Posted 24 November 2015 - 04:46 PM

Thanks! A lot of features has got back, and the games are now playing smoothly.



#10 Aura

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Posted 24 November 2015 - 06:44 PM

No problem jamjam, you're welcome :)

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