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Bleeping BSOD


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#1 blackie4

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Posted 24 November 2015 - 09:26 AM

Just signed on as a newbie the other day, hoping to find a solution to my BSOD. Is this something that can be handled by someone without a strong techie background, or should the laptop be taken to a pro?

 

Thank you for any direction you can offer.

 

Stu

 



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#2 blueelvis

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Posted 24 November 2015 - 04:14 PM

Hi blackie4 & Welcome to the forums ^_^,

Could you please follow the below instructions and upload the ZIP File -
http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/


The zip file would help us in guiding you and helping you in fixing the BSODs. Most of the BSODs are software are related and can be fixed without taking it to customer support. However, a fair number of BSODs are also caused by hardware failure. If that case comes up, you would be advised to get new components (If you are willing to install them) or take them to the customer care or a PC repairing shop :)


Let me know how it goes ^_^

-Pranav

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In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#3 blackie4

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Posted 24 November 2015 - 10:10 PM

Thank you to Pranav for your kind offer of help tacking my BSOD. Followed the instructions and downloaded the Sysnative file collection app and ran it on my laptop. I have not been able to figure out what to do with the PERFMON results ... can't seem to save them. Unable to bring up the elevated admin CD prompt following the instructions provided. By right-clicking on the start button I can select COMMAND PROMPT (ADMIN). When I type in cmd.exe and right click, there is no option to run as administrator. Anything you can suggest?  Don't see any way in this text box to attach files ... is there another way?  Thank you.



#4 usasma

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Posted 25 November 2015 - 06:56 AM

Just below the lower right corner of the "Reply to this topic" window is a button that says "More Reply Options"

Clicking on that will take you to a page where you can attach things (in the lower left below the text box)

In general you must zip files up in order to upload them - the system will only accept certain file extensions.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#5 blackie4

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Posted 25 November 2015 - 09:41 PM

In the continuing saga of my BSOD, I managed to upload the Sysnative zipfile. After running the PERFMON there are System Diagnostics and System Performance files saved in Documents, but I haven't been able to figure out how to zip the filesAttached File  SysnativeFileCollectionApp.zip   1.81MB   8 downloadsAttached File  SysnativeFileCollectionApp.zip   1.81MB   8 downloads



#6 usasma

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Posted 26 November 2015 - 07:35 AM

Don't worry about the perfmon reports (I'll look at them if you provide them, but won't complain if you don't provide them)

If you want to zip them up, select them (left click on the first one, then hold Shift and left click on the last one (this'll highlight them all)

Then right click on the highlighted area and select "Send To", then select "Compressed (zipped) folder" - and that'll zip them up for you.

 

Your UEFI/BIOS (version V2.02) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

These devices don't have drivers installed:

 

Base System Device    PCI\VEN_14E4&DEV_16BE&SUBSYS_05991025&REV_10\4&3F78A9A&0&0220    The drivers for this device are not installed.
Base System Device    PCI\VEN_14E4&DEV_16BF&SUBSYS_05991025&REV_10\4&3F78A9A&0&0320    The drivers for this device are not installed.
Not Available    ROOT\MEDIA\0000    The drivers for this device are not installed.

The first 2 are likely a media card reader, while I have no clue about the Media device.  Do you have any idea of what it is?

Please install the latest, W10 compatible drivers for these devices.  They should be available at the manufacturer's support website

 

There are 4 ApphelpHardBlock errors in the WER section of MSINFO32.
I suspect that this means that you have incompatible software installed.
The ApphelpHardBlock message means that an incompatible program has been blocked, but it does not specify which program it is.
Please check your older software for compatibility with this version of Windows.

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.


Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Analysis:
The following is for informational purposes only.
**************************Tue Nov 24 10:41:29.195 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112415-29515-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16590.amd64fre.th1_st1.151104-1714
System Uptime:0 days 0:39:08.085
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3d998 )
BugCheck CE, {fffff8009e602f60, 10, fffff8009e602f60, 0}
BugCheck Info: DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS (ce)
Arguments:
Arg1: fffff8009e602f60, memory referenced
Arg2: 0000000000000010, value 0 = read operation, 1 = write operation
Arg3: fffff8009e602f60, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, Mm internal code.
BUGCHECK_STR:  0xCE
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xCE_nt!_??_::FNODOBFM::_string_
  BIOS Version                  V2.02
  BIOS Release Date             12/02/2011
  Manufacturer                  Gateway
  Product Name                  NV55S
  Baseboard Product             SJV50-SB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
**************************Tue Nov 24 10:41:29.195 2015 (UTC - 5:00)**************************
i8042HDR.sys                Mon Nov 20 04:09:25 2006 (456170C5)
NTIDrvr.sys                 Tue Mar 24 23:09:39 2009 (49C9A073)
UBHelper.sys                Mon Apr 27 04:48:19 2009 (49F57153)
athrx.sys                   Tue May 24 03:24:19 2011 (4DDB5D23)
usbfilter.sys               Thu Aug 18 05:44:35 2011 (4E4CDF03)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
k57nd60a.sys                Wed Oct 30 03:14:03 2013 (5270B1BB)
SmartDefragDriver.sys       Mon Dec 23 05:05:52 2013 (52B80B00)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
amd_sata.sys                Tue Sep 23 04:26:37 2014 (54212EBD)
amd_xata.sys                Tue Sep 23 04:26:40 2014 (54212EC0)
HWiNFO64A.SYS               Sun Nov 23 11:24:07 2014 (54720A27)
000.fcl                     Wed Mar 18 21:27:31 2015 (550A2603)
VBoxUSBMon.sys              Wed May 13 11:10:21 2015 (5553695D)
VBoxDrv.sys                 Wed May 13 11:11:30 2015 (555369A2)
AtihdWT6.sys                Mon May 25 21:21:51 2015 (5563CAAF)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
mfencbdc.sys                Mon Jun 22 14:52:33 2015 (55885971)
mfehidk.sys                 Fri Jun 26 19:10:48 2015 (558DDBF8)
mfewfpk.sys                 Fri Jun 26 19:11:02 2015 (558DDC06)
mfeavfk.sys                 Fri Jun 26 19:11:56 2015 (558DDC3C)
mfefirek.sys                Fri Jun 26 19:12:59 2015 (558DDC7B)
cfwids.sys                  Fri Jun 26 19:13:28 2015 (558DDC98)
mfeaack.sys                 Fri Jun 26 19:15:39 2015 (558DDD1B)
atikmpag.sys                Fri Aug 21 21:45:00 2015 (55D7D41C)
atikmdag.sys                Fri Aug 21 22:10:03 2015 (55D7D9FB)
ETD.sys                     Thu Sep 24 09:05:48 2015 (5603F52C)
mfesapsn.sys                Fri Nov 13 16:43:05 2015 (56465969)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 20 19:40:38.134 2015 (UTC - 5:00)**************************
mfesapsn.sys                Fri Oct 16 16:49:18 2015 (562162CE)
http://www.carrona.org/drivers/driver.php?id=i8042HDR.sys
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys

 

The memory dumps appear to be due to an incompatibility, but the exact program isn't specified.

McAfee does show up in a few of the raw stack text outputs - so uninstalling that might tell you if it's to blame or not. (be sure to use another antivirus while testing).

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 blackie4

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Posted 26 November 2015 - 09:37 PM

This is quite an amazing site, with more help offered than I've seen before. The advice appears to call for updating several drivers to be compatible with Win 10 ... my only concern is the warning about not starting the download if the PC may shut down during the process. The BSOD is so unpredictable in when it strikes. Would I be better off taking the laptop to a repair shop?

 

Thank you kindly for the quality help being offered. 



#8 jhayz

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Posted 27 November 2015 - 12:35 AM

See if safemode with networking reproduces the same BSOD behavior and then remove the suggested possible culprits such as Mcafee including driver related then check the difference by normal mode. http://us.gateway.com/gw/en/US/content/drivers-downloads

 

Edit : Might want to install the memory card reader drivers for Windows 7 or 8 even though they're not intended for Windows 10 just in case.


Edited by jhayz, 27 November 2015 - 12:37 AM.

Tekken
 


#9 blackie4

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Posted 28 November 2015 - 10:18 PM

Wow ... is it possible that simply updating the memory card driver could get rid of the BSOD? Since the memory card reader update was installed, things appear to be back to normal. Is that wishful thinking on my part? 



#10 jhayz

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Posted 29 November 2015 - 01:11 AM

It could be a case with the newer Windows 10 system but either way, please give it atleast a week and see if everything goes well. Post back of the result if ever.


Tekken
 


#11 blackie4

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Posted 29 November 2015 - 09:47 AM

Thank you, kindly. Very impressed with the folks connected to Bleeping Computer

#12 blackie4

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Posted 03 December 2015 - 09:06 AM

It's been a week now without BSOD. In this case, all it took was an updated driver for the memory card. Sincere thanks for all the bleeping help.

#13 SoledadTX

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Posted 03 December 2015 - 12:11 PM

Stu

 

Most BSOD is due to obsolete system drivers (.sys files).

 

As BSOD Kernel Dump Expert states "but it does not specify which program it is..."

 

Un-Install  & Re-Install is the rule.

Listing the .SYS files in reverse order by date of installation (creation date) gives an understanding of the most recent device installations.

 

In some cases you have to revert to Safe Mode to explore & "clobber" the offending file. (i.e., rename file to *.SYX & then reboot)

 

Glad you found the memory card reader drivers and "fixed" the issue. :bounce:



#14 jhayz

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Posted 03 December 2015 - 10:05 PM

Glad it was resolved blackie4. :thumbup2:


Tekken
 


#15 blackie4

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Posted 04 December 2015 - 08:49 AM

Thanks for your help ... much appreciated. Blackie4




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