Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Probably Virus-Cant open any programme or shut down/restart laptop-Windows 10


  • This topic is locked This topic is locked
9 replies to this topic

#1 CJW95

CJW95

  • Members
  • 6 posts
  • OFFLINE
  •  

Posted 23 November 2015 - 03:56 PM

I seem to have a virus on my laptop that won't let me open any programme at all. It also won't let me shut down/restart the laptop as it just goes to a blue screen with a buffer circle that stays there eternally.

The only funtionality I have is ctrl+alt+delete. From there I can open task manager and switch user but nothing else. The task bar also has zero functionality whatsoever and the start menu button has just started to not respond.

As I student my life is on this laptop, any help would be much appreciated. I have been searching for hours for solutions but nothing I have seen appeared to match the issues that my laptop has.

I am pretty sure it is some sort of virus as when I opened a new tab on Edge a pop up came up saying I had been infected, I tried to remove it but clearly I made it worse. Obviously it was my fault for trying to stream TV online, but any help would be great!

Windows 10 OS
Microsoft Edge browser (at time of virus)
Lenovo Yoga 3 laptop (which is terrible btw, hardware problems left right and centre, do not buy!)

BC AdBot (Login to Remove)

 


#2 CJW95

CJW95
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  

Posted 23 November 2015 - 04:04 PM

Also I cannot provide a scan report or anything like that as there is seemingly no way of doing this at the moment.

#3 CJW95

CJW95
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  

Posted 23 November 2015 - 04:06 PM

Update - situation seems to have deteriorated, I now just have a black screen with the white mouse point on it.

#4 CJW95

CJW95
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  

Posted 23 November 2015 - 04:24 PM

I am sure I've probably posted this in the wrong forum, or I have broken a forum rule in some way, but frankly this is imcredibly urgent for me. I have deadlines to meet and I need this to be working. Again any help would be much appreciated, even if it's "sorry no idea, take it into a store". I hope I don't seem impatient or rude.

#5 CJW95

CJW95
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  

Posted 23 November 2015 - 04:30 PM

Another update - Just had a CRITICAL_PROCESS_DIED error message pop up on a blue screen.

#6 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,959 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:08:42 AM

Posted 27 November 2015 - 04:22 PM

Greetings CJW95 and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Please run this program for me.

===================================================

Farbar's Recovery Scan Tool

--------------------

For this step you will need a USB flash drive and start on a clean computer.
  • From a working computer please download Farbar Recovery Scan Tool and save it to a flash drive. You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Plug the flashdrive into the infected PC and follow the 2 step process below to enter the System Recovery Options using one of the three options listed, then running Farbar's Recover Scan Tool
----------

Entering into the System Recovery Options

Option #1

To enter System Recovery Options in Windows 8:Option #2

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
Option #3

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next
----------

Running Farbar's Recovery Scan Tool in System Recovery
  • Once you are in the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in Notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select Computer and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:
  • FRST.txt

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#7 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,959 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:08:42 AM

Posted 30 November 2015 - 05:03 PM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#8 CJW95

CJW95
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  

Posted 30 November 2015 - 05:29 PM

Thank you very much I really appreciate your help. Surprisingly enough I went through option 1, recovered the system and it works fine now! Again thank you a lit, amasing that this a is a free service.

#9 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,959 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:08:42 AM

Posted 30 November 2015 - 06:02 PM

That is great to hear. I am still available to do a health check on your computer if you would like. If not we can wrap this up.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#10 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,959 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:08:42 AM

Posted 02 December 2015 - 11:28 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users