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Cannot access Router admin via Win 10


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16 replies to this topic

#1 zimmer46

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Posted 23 November 2015 - 12:23 PM

I have 3 PC's on my home network ( hard wired ).  Two PC's are now Win 10, one still Win 8.   Neither of the Win 10 PC's can access the router admin page.  When I input the IP I get a prompt confirming it is the correct router and it requires ID and password.  However, when I input this the browser just sits with the "hourglass" spinning round.  Occasionally, it does access the router, but the pages are incomplete.   Access the page via the Win 8 is fine.   I use the same AV prog on all PC's but have tried deactivating the AV and Firewall on the Win 10 PC's, but still no access.

 

The Win 10 PC has full internet access, and is otherwise working fine.   I can also access the router admin page wirelessly via my smartphone.

 

I have read a few similar posts here and tried rebooting router and PC's several times, but still no access.

 

Not a major headache since I can get access via the Win 8 PC, but I had intended upgrading that one to Win 10 too, but now not so sure.

 

 

Any help appreciated.

 

 

Andrew



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#2 sAyer

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Posted 23 November 2015 - 03:04 PM

Could you elavate the Command Prompt and enter ->    ipconfig /all > network.txt & network.txt      on all 3 PC's and post the ouput.



#3 britechguy

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Posted 23 November 2015 - 03:46 PM

I had this problem as well, but only with selected browsers.  For several days Chrome would not access the main screen on my D-Link router, but Firefox and Edge would.  Now it's back to normal across the board.  This was just after the Fall Update, which has been applied to this computer.  I don't know if one of the subsequent Windows Updates addressed some issue or if it was just some sort of fluke.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

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#4 zimmer46

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Posted 24 November 2015 - 04:16 AM

Thanks for the replies. I thought this may have been a simple issue and maybe I was just missing something obvious. My description above was a simplified version, so probably better to set out the entire picture.

The router where I am having difficulty accessing the admin page is actually an old router I use as a switch and a wireless access point. DHCP is disabled on that router and it is set to an IP of 192.168.0.250. The switch feeds a cat 5 cable that runs to the upstairs part of the house and acts as wireless access in part of the house. My main active router that gives internet access is set up as DHCP. All PC's are connected to the main router with CAT5 via a switch. Both these PC's fixed IP addresses of 192.168.0.150 and 193.168.0.200.


Ipconfig - Windows 10 PC( not able to access old routers admin page, but can access the main routers admin page as normal )

Microsoft Windows [Version 10.0.10240]
© 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Study-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-17-31-F4-68-19
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : fd7f:461:6270:0:39e2:6bf5:11e7:e7ea(Preferred)
Temporary IPv6 Address. . . . . . : fd7f:461:6270:0:37:acef:93e8:246d(Preferred)
Temporary IPv6 Address. . . . . . : fd7f:461:6270:0:14e2:4dc:467e:fd43(Deprecated)
Temporary IPv6 Address. . . . . . : fd7f:461:6270:0:193b:6cc6:5f9a:abd(Deprecated)
Temporary IPv6 Address. . . . . . : fd7f:461:6270:0:2c03:1974:465d:5e2c(Deprecated)
Temporary IPv6 Address. . . . . . : fd7f:461:6270:0:ad93:956c:66f5:87ec(Deprecated)
Temporary IPv6 Address. . . . . . : fd7f:461:6270:0:d5d1:7853:8e3a:abb7(Deprecated)
Link-local IPv6 Address . . . . . : fe80::39e2:6bf5:11e7:e7ea%6(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.150(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 301995825
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-72-9B-8A-00-17-31-F4-68-19
DNS Servers . . . . . . . . . . . : fd7f:461:6270:0:7e4c:a5ff:feac:9d84
8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{42ADF2D1-8317-4FF2-95A4-06BDE9B0F63A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\WINDOWS\system32>


Ipconfig - Win 8 PC ( able to access main router and old router (switch) without issue.

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Desktop-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 48-5B-39-49-5C-FE
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : fd7f:461:6270:0:653a:44b9:d576:6fe1(P
rred)
Temporary IPv6 Address. . . . . . : fd7f:461:6270:0:803d:d9de:44a3:1149(P
rred)
Link-local IPv6 Address . . . . . : fe80::653a:44b9:d576:6fe1%10(Preferre
IPv4 Address. . . . . . . . . . . : 192.168.0.200(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 239622969
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-2C-E2-EF-48-5B-39-49-5

DNS Servers . . . . . . . . . . . : fd7f:461:6270:0:7e4c:a5ff:feac:9d84
8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{83ECE12A-06F3-4B65-B001-E01528A072B4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

#5 sAyer

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Posted 24 November 2015 - 05:15 AM

You say the router is set to 192.168.0.250 but the default gateway is set to 192.168.0.1 on Windows 10.

 

If I'm understanding you correctly this is what you need.   http://windows.microsoft.com/en-us/windows/configuring-multiple-network-gateways#1TC=windows-7

 

Good Luck


Edited by sAyer, 24 November 2015 - 05:15 AM.


#6 Bulgaristan

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Posted 24 November 2015 - 06:54 AM

zimmer46

Do you have the DCHP of the router on ?

I`ve seen this in 2 scenarios, bugged browser cache or automatic DCHP with set IP`s 

You saying there a switch in between, a minor possibility is some porting malfunction but still the chance of such error is minimal.

My advise is to unplug the router and bring it to some of the computers.

Use patch cable to connect directly avoiding the switch and if the DCHP is on remove the static IP of the computer..

 

Cheers,
Andy

 



#7 zimmer46

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Posted 24 November 2015 - 09:09 AM

I'll be reconfiguring my network shortly when I move to a new ISP, so will start from scratch again and see how I get on.

 

For the record though, I do agree that the Default Gateway above is shown as 192.168.0.1, but that is the gateway for the main router that is accessing the internet.   Both of the PC's ipconfig summaries show that gateway address, but the second one above ( Desktop - PC )  which is the Win 7 PC can access the switch's admin page on 192.168.0.250 where as the other PC running Win 10 cannot.  I can ping the 192.168.0.250 address from the Window 10 PC no problem.  What puzzles me more is that sometimes part of the Admin page gets displayed and sometimes I get the hourglass.  A mystery.  Anyway will see what happens when I rebuild set up in the next day or so. 

 

Andrew



#8 JohnC_21

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Posted 24 November 2015 - 09:24 AM

What browser on 10 are you using to access the AP? If IE or Edge try the portable version of FIrefox here.



#9 zimmer46

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Posted 26 November 2015 - 06:08 AM

Tried the Firefox portable but still unable to access the router set up as a wireless access point.   Have rebuilt the net work and moved some PC's and the hub around.  I can access the wireless access point admin page on 192.168.0.250 via any PC that does not run Windows 10.   Windows 7 and XP access it fine.   Baffled .    There must be something in Windows 10 that's blocking it.  As I say, I can ping the access point in Win 10.



#10 JohnC_21

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Posted 26 November 2015 - 08:50 AM

Windows 10 has had some serious network adapter problems. On the Windows 10 computer right click the Network Adapter in Device Manager and select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and Post the first line. Realtek may have an updated driver. I use the drivers offered on Windows Update as a last resort. From your first post where you can sometimes access part of the page seems to me it may be a driver issue.



#11 zimmer46

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Posted 26 November 2015 - 10:20 AM

Thanks for the info.

Here is the first line

 

PCI\VEN_10EC&DEV_8168&SUBSYS_81681043&REV_01

The driver date is 23rd July 2015

 

Andrew



#12 JohnC_21

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Posted 26 November 2015 - 10:27 AM

That's a Realtek RTL8168E/RTL8111F/RTL

 

Here is the latest driver. Updated Yesterday.

 

Win10 Auto Installation Program (SID:1779114)

10.006 2015/11/25 9540k
 

 



#13 zimmer46

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Posted 26 November 2015 - 11:41 AM

Thanks again.

 

Installed the driver, but still unable to access the admin page.  Strangely, after updating the driver, when I go to Device Manager, it shows the driver date as April 2015, whereas it was July 2015 beforehand ??

I tried a manual install but it reports the driver is the most up to date driver.

 

What I cannot get my head around is on the Win 10 pc I can access my main routers admin page on 192.168.0.1 without any issue, but not the wireless access point on 192.168.0.250.   I am puzzled why one is OK and the other is not.    



#14 JohnC_21

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Posted 26 November 2015 - 11:54 AM

You might want to start a thread in the Networking Forum and reference this one. You can PM a moderator to lock this one once you post in the Networking forum.

 

I can't understand the problem either, why you sometimes get a partial page and yet can ping the IP of the AP. That suggests something deeper going on in Windows 10 as you can access with Windows 7. I assume you have tried connecting the cat5 cable to the same port as used by the Windows 7 computer. 

 

Were the Windows 10 computer updated from Windows 7 or 8? If possible, you may want to try a clean install. 



#15 Bulgaristan

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Posted 26 November 2015 - 12:21 PM

Is there any 3rd party AV software installed?






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