Hello. A few days ago, my ISP, Cox, sent me an email from firstname.lastname@example.org saying that a computer on my network may be infected with Alureon/TDSS. I have been having slower-than-usual load times when browsing the internet, and I read that this can be a symptom of the virus. I have run scans with Malwarebytes and TDSS Killer on both computers on my network, and they both found nothing, I wasn't convinced, and decided to run Norton Power Eraser as well, and it found two things on my laptop. It found a 33333139.sys and 96417421.sys that it said were threats. It tried to remove/fix them, but failed. Now I'm concerned, and I don't know what to do to fix it, seeing that both Malwarebytes and TDSS Killer didn't find anything. I also re-ran TDSS Killer again after Norton, and it almost finished the scan and then crashed. What should I do? Thanks for any help!
P.S. I'm running Windows 10 on an Asus laptop.