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ISP emailed and said I've been infected with Alureon/TDSS

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3 replies to this topic

#1 Blur180


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Posted 22 November 2015 - 08:35 PM

Hello. A few days ago, my ISP, Cox, sent me an email from abuse@cox.net saying that a computer on my network may be infected with Alureon/TDSS. I have been having slower-than-usual load times when browsing the internet, and I read that this can be a symptom of the virus. I have run scans with Malwarebytes and TDSS Killer on both computers on my network, and they both found nothing, I wasn't convinced, and decided to run Norton Power Eraser as well, and it found two things on my laptop. It found a 33333139.sys and 96417421.sys that it said were threats. It tried to remove/fix them, but failed. Now I'm concerned, and I don't know what to do to fix it, seeing that both Malwarebytes and TDSS Killer didn't find anything. I also re-ran TDSS Killer again after Norton, and it almost finished the scan and then crashed. What should I do? Thanks for any help!


P.S. I'm running Windows 10 on an Asus laptop.

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#2 buddy215


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Posted 22 November 2015 - 08:50 PM

I suggest you not use the computer to do banking, shopping and use as little as possible.


You need to start a topic in the Malware Removal Forum.


Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

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#3 Blur180

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Posted 22 November 2015 - 09:18 PM

Alright. I created a topic with the logs in the other forum. Thanks!


#4 boopme


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Posted 23 November 2015 - 02:24 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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