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Page Fault in Non Paged Area in Windows 10


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#1 Allybee

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Posted 22 November 2015 - 07:29 PM

Hi,since uprading to windows 10 whenever I use a program called utorrent windows crashes with a blue screen and restarts saying Page Fault in Non Paged Area.

I checked my hd for errors and it found nothing.

I then tried turning off page settings,restarting then changing it to system managed but it still crashes as soon as I turn on utorrent.

I'm pretty sure it is not a hardware issue but I have no clue as to how to solve this.

Any help appreciated?



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#2 usasma

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Posted 24 November 2015 - 09:55 AM

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Allybee

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Posted 24 November 2015 - 10:32 AM

Hi,I am going to try and uplad the zip file,hope I get it right.

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#4 usasma

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Posted 25 November 2015 - 07:56 AM

Your UEFI/BIOS (version A14) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

This device has problems in Device Manager:

 

Mass Storage Controller    PCI\VEN_1217&DEV_8331&SUBSYS_049B1028&REV_05\4&2755DA79&0&02E5    The drivers for this device are not installed.

This is an O2Micro Media Card Reader.  Please download the appropriate, W10 compatible driver for this device from the Dell support website.

 

My system (build 10586 also) has 4 hotfix updates - yours has 3.  Please check Windows Updates to ensure that you have ALL available updates.

 

All 3 memory dumps blame bcmwl63a.sys - a driver for your Broadcom 802.11 Network Adapter wireless driver

Please:

- download a fresh copy of the latest, W10 compatible Broadcom 802.11 Network Adapter wireless driver from the Dell Support website

- uninstall the current copy from your system using Control Panel...Programs and Features

- check in Device Manager...Network Adapters to make sure the device is gone.  If not, right click on it and select "Uninstall" (check to uninstall the driver/software if offered).

- install the freshly downloaded drivers

- monitor for further BSOD's.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.
**************************Sun Nov 22 20:39:21.894 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112315-22796-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.11.amd64fre.th2_release.151112-1900
System Uptime:0 days 0:10:57.600
*** WARNING: Unable to verify timestamp for bcmwl63a.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys
Probably caused by :bcmwl63a.sys ( bcmwl63a+8e64f )
BugCheck 50, {fffff6fb400037a8, 0, 0, 6}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff6fb400037a8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000006, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_R_INVALID_bcmwl63a!Unknown_Function
CPUID:        "Intel® Core™ i5-2520M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  A14
  BIOS Release Date             12/26/2013
  Manufacturer                  Dell Inc.
  Product Name                  Latitude E5420
  Baseboard Product             0H5TG2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 22 20:03:53.240 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112315-23171-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.11.amd64fre.th2_release.151112-1900
System Uptime:0 days 0:05:50.945
*** WARNING: Unable to verify timestamp for bcmwl63a.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys
Probably caused by :bcmwl63a.sys ( bcmwl63a+8e64f )
BugCheck 50, {fffff6fb400037a8, 0, 0, 6}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff6fb400037a8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000006, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_R_INVALID_bcmwl63a!Unknown_Function
CPUID:        "Intel® Core™ i5-2520M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  A14
  BIOS Release Date             12/26/2013
  Manufacturer                  Dell Inc.
  Product Name                  Latitude E5420
  Baseboard Product             0H5TG2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 22 19:21:12.797 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\112315-26781-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.11.amd64fre.th2_release.151112-1900
System Uptime:0 days 0:29:01.503
*** WARNING: Unable to verify timestamp for bcmwl63a.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys
Probably caused by :bcmwl63a.sys ( bcmwl63a+8e64f )
BugCheck 50, {fffff6fb400037a8, 0, 0, 6}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff6fb400037a8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000006, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_R_INVALID_bcmwl63a!Unknown_Function
CPUID:        "Intel® Core™ i5-2520M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  A14
  BIOS Release Date             12/26/2013
  Manufacturer                  Dell Inc.
  Product Name                  Latitude E5420
  Baseboard Product             0H5TG2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Sun Nov 22 20:39:21.894 2015 (UTC - 5:00)**************************
stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
ST_Accel.sys                Fri Jul 13 19:30:18 2012 (5000AF8A)
rusb3hub.sys                Tue Aug 21 00:14:52 2012 (50330B3C)
rusb3xhc.sys                Tue Aug 21 00:14:53 2012 (50330B3D)
dfx12x64.sys                Tue Aug 28 15:10:34 2012 (503D17AA)
cm_km_w.sys                 Thu Dec 20 11:47:26 2012 (50D3411E)
Apfiltr.sys                 Mon Jun  2 20:07:04 2014 (538D11A8)
tap0901.sys                 Wed Nov  5 08:16:32 2014 (545A2330)
klbackupflt.sys             Wed Apr 15 21:09:36 2015 (552F0BD0)
igdkmd64.sys                Tue May 26 23:53:18 2015 (55653FAE)
klmouflt.sys                Tue Jun  2 08:36:12 2015 (556DA33C)
klkbdflt.sys                Tue Jun  2 08:36:30 2015 (556DA34E)
kldisk.sys                  Tue Jun  2 08:49:29 2015 (556DA659)
klbackupdisk.sys            Tue Jun  2 16:18:33 2015 (556E0F99)
klwtp.sys                   Wed Jun  3 11:29:28 2015 (556F1D58)
klim6.sys                   Mon Jun  8 04:49:57 2015 (55755735)
kl1.sys                     Thu Jun 18 14:58:13 2015 (558314C5)
kneps.sys                   Fri Jun 19 08:22:49 2015 (55840999)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
bcmwl63a.sys                Fri Jul 10 21:09:43 2015 (55A06CD7)
klhk.sys                    Mon Jul 20 12:10:03 2015 (55AD1D5B)
b57nd60a.sys                Wed Aug 19 22:05:00 2015 (55D535CC)
klpd.sys                    Wed Sep 23 07:10:31 2015 (560288A7)
klflt.sys                   Thu Sep 24 07:48:42 2015 (5603E31A)
klif.sys                    Thu Sep 24 08:45:40 2015 (5603F074)
klwfp.sys                   Mon Sep 28 09:35:13 2015 (56094211)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
http://www.carrona.org/drivers/driver.php?id=rusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=rusb3xhc.sys
dfx12x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=cm_km_w.sys
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
klbackupflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
klbackupdisk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Allybee

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Posted 25 November 2015 - 12:01 PM

Hi usasma,

I went over to dell to find the appropriate drivers only to find that windows 10 is not supported,it is supported from the e5430 up but not my e5420.

I decided to go back to windows 7 as my pc isn't supported and re installed a fresh windows 7 pro 64.

At the moment though I can't get windows updates....it isn't connecting automatically and when I try to update manually it just hangs on searching updates.

in the updates list I have: kb958488 and Windows update agent 7.6..7600.320 .

I have tried microsoft fix it tool and another tool from microsoft that found and fixed errors in ibts but can't get windows update working.

Any ideas?



#6 usasma

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Posted 26 November 2015 - 05:13 AM

There's not many experts at fixing Windows Updates.
I am not one of them. (I had the same problem that you have yesterday with a Toshiba laptop - never did get it fixed).
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Allybee

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Posted 26 November 2015 - 12:46 PM

Hi Usasma,

I managed to get it fixed although it was a complete nightmare!

My Laptop is up to date now with windows updates.

Thank you though for taking the time to try and help me,it is greatly appreciated.

All the best for christmas!



#8 usasma

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Posted 28 November 2015 - 05:55 AM

I'm glad to hear it.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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