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AStorDataMgrSvc.exe using too much CPU


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#1 Maryd3954

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Posted 22 November 2015 - 03:57 PM

AstorDataMgrSvc uses between 30% and 87% CPU  and it's causing my computer to run slow. The mouse hourglass is usually there "thinking".

I ran Process Explorer to get results of what's going on and it came up with the AstorDataMgrSvc program using quite a bit of CPU.

Any suggestions? I ran MalwareBytes and Webroot scans and everything seems to be okay.

Attached File  Process_Expl.rtf   1.78MB   5 downloads



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#2 masterthemachines

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Posted 22 November 2015 - 04:17 PM

Hello there, 
 
The likely scenario leading to a slow computer in this case could be triggered by running multiple Anti-viruses simultaneouslyIts recommended to have only one AV at a time to avoid conflicts when scanning through your system. 
 
Can you completely uninstall one of the Anti-virus and see if that solves the issue?
 
 

Keep us posted!


#3 TsVk!

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Posted 23 November 2015 - 12:40 AM

Are you using RAID or an SSD?

 

If not, disable the problem service. Open an elevated command prompt. (Run command prompt as Administrator)

 

Copy, paste and run these two lines.

sc stop "IAStorDataMgrSvc"
sc config "IAStorDataMgrSvc" start= disabled

The problem will now go away.

 

TsVk!


Edited by TsVk!, 23 November 2015 - 12:41 AM.


#4 Maryd3954

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Posted 26 November 2015 - 11:44 PM

 

Hello there, 
 
The likely scenario leading to a slow computer in this case could be triggered by running multiple Anti-viruses simultaneouslyIts recommended to have only one AV at a time to avoid conflicts when scanning through your system. 
 
Can you completely uninstall one of the Anti-virus and see if that solves the issue?
 
 

 

Keep us posted!

 

Hi,

 

I thought Webroot was for viruses, I didn't think it handled malware. That's why I have both Malwarebytes and Webroot.

 

If I remove Webroot, will Malwarebytes find viruses?



#5 Maryd3954

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Posted 26 November 2015 - 11:49 PM

Are you using RAID or an SSD?

 

If not, disable the problem service. Open an elevated command prompt. (Run command prompt as Administrator)

 

Copy, paste and run these two lines.

sc stop "IAStorDataMgrSvc"
sc config "IAStorDataMgrSvc" start= disabled

The problem will now go away.

 

TsVk!

 

I looked in system devices list and saw "Intel®Desktop/Workstation/Server Express Chipset SATA RAID Controller" Is this what you mean? So, If I have this I shouldn't run your command, right?

Sorry, I'm not sure if I'm looking in the right place to find if I have RAID or SSD.



#6 TsVk!

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Posted 26 November 2015 - 11:56 PM

You are right that Webroot and Malwarebytes are in a different class and do not conflict.

 

You would know if you were using RAID storage, or probably an SSD also. But let's just check.

 

Please follow this guide to post a Speccy snapshot in your next reply



#7 Maryd3954

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Posted 27 November 2015 - 12:14 AM

http://speccy.piriform.com/results/PiNQvEmCosZx4lOxxlV4fAK

 

Okay - I guess this is the snapshot.



#8 TsVk!

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Posted 27 November 2015 - 12:22 AM

That's the one. :)

 

Ok, you don't use RAID nor have an SSD.

 

Open an elevated command prompt. (Run command prompt as Administrator)


Copy, paste and run these two lines.

sc stop "IAStorDataMgrSvc"
sc config "IAStorDataMgrSvc" start= disabled

Better now?

 

TsVk!


Edited by TsVk!, 27 November 2015 - 12:23 AM.


#9 Maryd3954

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Posted 27 November 2015 - 12:36 AM

I ran the commands and they were successful.

The AStorDataMgrSvc.exe is using about 49-50% of CPU now. It's a bit better seeing that before it was up to 80% sometimes.

 

How much should it normally be?

 

Thanks



#10 TsVk!

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Posted 27 November 2015 - 01:05 AM

It should not be running at all, that should have disabled it. Let's try and to it through the Windows interface.

 

  • Press the Win key windows-key.jpg + R at the same time
  • type services.msc in the box that appears and press enter
  • navigate down to Intel ® Rapid Storage Technology
  • Right click it and select Properties
  • then Change Startup Type to Manual
  • Restart your machine

Better now?



#11 Maryd3954

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Posted 27 November 2015 - 01:16 AM

Yes, It's gone now.

 

But, does the system need it ever?



#12 TsVk!

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Posted 27 November 2015 - 01:43 AM

Not unless you are using RAID or an SSD.

 

:)



#13 Maryd3954

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Posted 27 November 2015 - 01:48 AM

Cool - well, thank you so much for your help. I really appreciate it!

:)



#14 TsVk!

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Posted 27 November 2015 - 01:49 AM

You're welcome.

 

Have a great weekend.

 

:busy:






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