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Computer keeps refreshing when the internet is connected


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#1 jan11557

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Posted 22 November 2015 - 11:07 AM

I run on Windows 8. I noticed the computer kept refreshing to desktop page, may be every 10 seconds. When the internet cable was unplugged it was OK.  I have done the following things and led to believe the problem is at the hard drive.
1. I changed the cable and nothing improved,  which led me to think the hardware problem at the cable plug-in area.
2. I used a wireless adapter. it didn't help which led me to think the motherboard was faulty. 
3. I bought a used computer running Windows 7. It runs OK with the cable plugged in.
4. In order to run the programs and files in the original computer, I installed the hard drive from that computer as C:. As soon as the internet cable is plugged in, the computer started refreshing.
5. With this hard drive installed as non C drive, I run the "housecall" from Trendmicro and found no virus or spam ware. 
6. I came back to the original computer. It runs perfect as long the cable is not plugged in.
 
Any suggestion? What driver or programs run when the cable is plugged in? Since I can't connect the computer to internet with this hard drive I can't run Windows update.



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#2 dc3

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Posted 22 November 2015 - 12:24 PM

Does this problem only happen when you go online?

 

If it does, have you tried a different browser?

 

You need to be aware that the operating system recognizes identifiers belonging to the chips sets.  If you don't use the sysprep from the command prompt the operating system will recognize the identifiers belonging to the different motherboard.  This can and usually will have an adverse effect on the operating system.

 

If you run sysprep on the HHD/SSD with Windows 7 or 8.1 before using it with another motherboard you should be be able to boot from it without any complications. You want to remove all hardware identifiers from the HDD/SSD, this generalizes the drive.
 
Click on the Start orb, then type cmd in the Search box.
 
cmd will appear under Programs above the search box, right click on it and choose Run as administrator.
 
This will open the Elevated Command Prompt.
 
In the Elevated Command Prompt type in CD C:\Windows\System32\Sysprep, then 
use the command: sysprep /generalize /oobe /shutdown.
 
Don't power the drive back on until it's in the other computer.
 
Note: You'll want to install the new motherboard chipset drivers for the new motherboard after moving the drive.

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#3 jan11557

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Posted 22 November 2015 - 01:03 PM

Tks for reply.

This happens all the time when the cable is connected without going online. At desk top, it just keeps on refreshing. Once the cable is unplugged, the desktop is stable.

I have no problem booting on this hard drive with other computer but the problem stays.



#4 dc3

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Posted 22 November 2015 - 01:15 PM

I'm guessing that you are referring to the SATA data cable?

 

If so, try a different cable, and try a different SATA connector on the motherboard.


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#5 jan11557

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Posted 22 November 2015 - 01:28 PM

No. it's internet cable.



#6 dc3

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Posted 22 November 2015 - 01:35 PM

This is the type of missing information which causes a topic to go through extra posts just to getting this important information.  You should have posted that this is a Ethernet cable.

 

Have you tried using a different cable?


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#7 jan11557

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Posted 22 November 2015 - 03:44 PM

Yes. Since I moved the computer often and the little tab on the end of the cable broke off. So I thought it had poor contact. Then I switched the Cat. 5 cable which work well on the other two computers.



#8 dc3

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Posted 22 November 2015 - 04:03 PM

Cat 5 is a five pair wire phone cable which is used with a RJ45 connector to create a Ethernet cable.  You can purchase the RJ45 connector and redo the connector and not have to deal with that problem any more.  Or... just purchase another Ethernet cable.  They're not that expensive.


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#9 jan11557

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Posted 23 November 2015 - 02:28 PM

I tried 5 cables. None of them changed the behavior, i.e,  keeps on refreshing.



#10 dc3

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Posted 26 November 2015 - 11:22 AM

One of the problems I'm having is understanding what you are trying to explain.  Example... "computer kept refreshing to desktop page".  Does this mean that the desktop keeps reloading?

 

 

 
 
Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key at the same time.   A menu will open with the option Command Prompt (Admin), click/tap on this.
 
You will see a window similar to the one below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
When the Elevated Command Prompt opens copy and paste in sfc /scannow, then press Enter.
 
This will take a while,  have patience and allow it finish.  Stopping this scan could damage files.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above. 
 
When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Click/tap on this to open the log, copy and paste it in your topic.

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#11 jan11557

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Posted 29 November 2015 - 12:32 AM

When I booted and signed in my computer, the screen showed the desktop page. When I click the browser Chrome, the browser showed up. Before I finished typing the website or loading the page of the bookmark, the monitor turned back to desktop. At desktop, it just keep on reloading repeatedly every 10 seconds or so. May be it should be said "reloading" .

I run your instruction on cmd. It showed some files were corrupted and unable to fix some of them. I was unable to make an icon on the desktop for this file: C:\windows\logs\cbs.log. I found it on the file explorer C:\windows\logs\CBS. It is attached.

Attached Files

  • Attached File  CBS.log   838.3KB   1 downloads


#12 jan11557

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Posted 29 November 2015 - 03:00 AM

I rerun sfc/scannow with the ethernet cable plugged in this time.It took a long time to complete with the computer interrupted by the reloading. Anyway, I attached the log file as CBS_1.

Attached Files



#13 dc3

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Posted 29 November 2015 - 10:43 AM

Open the Command Prompt again and copy and paste the command below, then press Enter.

 

dism /online /cleanup-image /restorehealth


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#14 jan11557

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Posted 29 November 2015 - 03:41 PM

 I run dism /online /cleanup-image /restorehealth with the ethernet cable plugged in. It took hours to complete since the reloading keep interfering.

"The restore operation completed successfully. The component store corruption was repaired. The operation completed successfully." the DOS said.

 

Restarting the computer, the problem is still unchanged.



#15 dc3

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Posted 30 November 2015 - 10:55 AM

Try running the sfc /scannow again, post the log, not a link to download it, in your topic.  I will not download anything to my computer unless I know exactly what it contains.


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