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3 replies to this topic

#1 tenspeed2


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Posted 22 November 2015 - 10:44 AM

I started using Mozilla firefox RSS feed program. Had bad link so I called Mozilla firefox. The tech said he could fix the link but he would have to use remote to look at the problem.

We started the remote. The tech then said i had a malware on my computer named Koobface. He said he could remove Koobface but first I would have to buy a Network Firewall

which would cost around $125.00. I said no and ended the remote. I have tried to do a search for Koobface but could not find it. My computer is doing ok so is there a way for

me to locate the Koobface if it is on my computer?  I am using Norton thru Comcast at the present time. I ran Norton but found no problems. By the way the tech said that

Norton was not made to locate Malware.

I use my computer for online banking. Thanks for any help with this.


Edited by hamluis, 24 November 2015 - 02:29 PM.
Merged topics - Hamluis.

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#2 Broni


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Posted 22 November 2015 - 01:35 PM

Welcome aboard p22002758.gif


As far as I'm aware Mozilla doesn't provide any over the phone support.

I believe you called some fake phone number.

What number did you call?

You should NEVER allow any third party to access your computer remotely unless this is someone you know well.

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#3 tenspeed2

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Posted 24 November 2015 - 01:49 PM

Is there a way to find KOOBFACE if it is on my computer?

What path would I take. At the present my computer is working ok.

Thanks for your time and any Help.



#4 Sintharius


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Posted 24 November 2015 - 02:07 PM

Hi there,

The Koobface worm is rather old and haven't seen in years. Is there anything that makes you suspect that you are infected with it?

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