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ie10 cannot save or run downloads


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14 replies to this topic

#1 GardenGuy2

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Posted 21 November 2015 - 04:35 PM

I have ie10 with Windows 7 64 bit.  When I try to download a file from a website everything works fine.  I even get the message at the bottom of the screen asking me to Run or Save this item.  Unfortunately, Run, Save, Save A, none of these have any effect.  I can successfully download files with Firefox, but not IE.  The computer will also not allow me to install ie11. 

 

I have tried resetting all of IE's settings to default, but this doesn't help.  I've tried turning off all Add-Ins, this didn't help either.  I then ran sfc /scannow.  It told me that it found a problem that it couldn't fix.  I've attached the SFC log.

 

What can I do?  Is there some way to completely removed IE and then reinstall it from scratch?

 

Thank you.

Attached Files

  • Attached File  CBS.txt   4.78MB   4 downloads


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#2 hamluis

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Posted 21 November 2015 - 06:03 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 GardenGuy2

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Posted 22 November 2015 - 12:55 PM

Thank you for your help and your quick reply.

 

The Speccy link:  http://speccy.piriform.com/results/WByt7qQZGzHvVGnvGKzKdaa

 

The MiniToolBox Info is:

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Kristopher (administrator) on 22-11-2015 at 12:54:51
Running from "C:\Users\Kristopher\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Studio XPS 8100 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/22/2015 12:54:31 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

Error: (11/22/2015 12:54:31 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

Error: (11/22/2015 12:54:31 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

Error: (11/22/2015 12:54:31 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

Error: (11/22/2015 12:54:31 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

Error: (11/22/2015 12:54:31 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

Error: (11/22/2015 12:54:29 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

Error: (11/22/2015 12:54:29 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

Error: (11/22/2015 12:54:29 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

Error: (11/22/2015 12:54:29 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.


System errors:
=============
Error: (11/22/2015 12:54:27 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 17 time(s).

Error: (11/22/2015 12:54:27 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.

Error: (11/22/2015 12:54:24 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 16 time(s).

Error: (11/22/2015 12:54:24 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.

Error: (11/22/2015 12:51:10 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 15 time(s).

Error: (11/22/2015 12:51:10 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.

Error: (11/22/2015 12:51:03 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 14 time(s).

Error: (11/22/2015 12:51:03 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.

Error: (11/22/2015 12:49:55 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 13 time(s).

Error: (11/22/2015 12:49:55 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2015-11-21 10:10:54.331
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-11-21 10:10:54.237
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
Adobe Acrobat 9 Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000004}{AC76BA86-1033-F400-7760-000000000004}) (Version: 9.5.5 - Adobe Systems)
Adobe Acrobat 9.5.5 - CPSID_83708 (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000004}_955) (Version:  - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.3.9120 - Adobe Systems Inc.)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.0.0.400 - Adobe Systems Incorporated)
Adobe Flash Player 19 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 19.0.0.245 - Adobe Systems Incorporated)
Adobe Media Player (HKLM-x32\...\com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.8 - Adobe Systems Incorporated)
Adobe Photoshop CS5 (HKLM-x32\...\{15FEDA5F-141C-4127-8D7E-B962D1742728}) (Version: 12.0 - Adobe Systems Incorporated)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Amazon MP3 Downloader 1.0.15 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.15 - Amazon Services LLC)
Amazon MP3 Downloader 1.0.18 (HKCU\...\Amazon MP3 Downloader) (Version: 1.0.18 - Amazon Services LLC)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.6.0.671 - Amazon Services LLC)
ArcSoft PhotoImpression 6 (HKLM-x32\...\{D03E7B00-CA85-4684-9321-1888873C34BD}) (Version: 6 - ArcSoft)
ArcSoft Print Creations - Photo Calendar (HKLM-x32\...\{CA9ED5E4-1548-485B-A293-417840060158}) (Version:  - ArcSoft)
ArcSoft Print Creations (HKLM-x32\...\{0D6D96F4-0CAF-4522-B05F-70A88EDECDFD}) (Version:  - ArcSoft)
ATI Catalyst Control Center (HKLM-x32\...\{055EE59D-217B-43A7-ABFF-507B966405D8}) (Version: 2.010.0517.1741 - )
AVG (HKLM\...\{C81DCB25-41A8-4410-B18B-6FB614278850}) (Version: 16.7.7226 - AVG Technologies) Hidden
AVG 2016 (HKLM\...\{E84C569A-960D-443F-AA04-C7F5DB6C6E18}) (Version: 16.0.4460 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.7.7226 - AVG Technologies)
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.2.0.886 - AVG Technologies)

Bing Bar (HKLM-x32\...\{77F8A71E-3515-4832-B8B2-2F1EDBD2E0F1}) (Version: 7.0.609.0 - Microsoft Corporation)
Canon Utilities Digital Photo Professional 3.11 (HKLM-x32\...\Digital Photo Professional) (Version: 3.11.30.3 - Canon Inc.)
Canon Utilities EOS Sample Music (HKLM-x32\...\EOS Sample Music) (Version: 1.0.1.1 - Canon Inc.)
Canon Utilities EOS Utility (HKLM-x32\...\EOS Utility) (Version: 2.11.3.0 - Canon Inc.)
Canon Utilities ImageBrowser EX (HKLM-x32\...\ImageBrowser EX) (Version: 1.4.0.5 - Canon Inc.)
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.23.47 - Canon Inc.)
Canon Utilities Picture Style Editor (HKLM-x32\...\Picture Style Editor) (Version: 1.10.2.0 - Canon Inc.)
ccc-core-static (HKLM-x32\...\{A8443959-7C6F-3ED4-7BB5-DA0E0F85B9BA}) (Version: 2010.0517.1742.29870 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.11 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.5.1 - Dell Inc.) Hidden
Dell Dock (HKLM\...\{C73A3942-84C8-4597-9F9B-EE227DCBA758}) (Version: 2.0 - Stardock Corporation) Hidden
Dell Dock (HKLM-x32\...\Dell Dock) (Version: 2.0 - Stardock Corporation)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.1.6664.93 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.1.1.14 - Dell)
DirectXInstallService (HKLM-x32\...\{098122AB-C605-4853-B441-C0A4EB359B75}) (Version: 9.0.2 - Roxio) Hidden
DVD Shrink 3.2 (HKLM-x32\...\DVD Shrink_is1) (Version:  - DVD Shrink)
EMC 10 Content (HKLM-x32\...\{FDB46DE7-9045-47BB-970A-3E4ED5369E03}) (Version: 1.0.035 - Roxo, Inc.) Hidden
EMCGadgets64 (HKLM\...\{02AD9D20-03D2-4DE0-8793-E8253026AD86}) (Version: 1.0.302 - Sonic) Hidden
EPSON Print CD (HKLM-x32\...\{FF477885-5EA8-40D0-ADF3-D4C1B86FAEA4}) (Version: 1.60.000 - )
EPSON Printer Software (HKLM\...\EPSON Printer and Utilities) (Version:  - SEIKO EPSON Corporation)
EPSON RX680 User's Guide (HKLM-x32\...\Silent Package Run-Time Sample) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - )
EPSON Stylus Photo RX680 Series Scanner Driver Update (HKLM-x32\...\{1CA2E5E4-F4FE-44B4-95E9-77523FB95838}) (Version:  - )
FMW 1 (HKLM\...\{FE787B85-D93D-48FC-A974-0A70CACBAC35}) (Version: 1.22.2 - AVG Technologies) Hidden
Free Audio Converter version 5.0.30.1029 (HKLM-x32\...\Free Audio Converter_is1) (Version: 5.0.30.1029 - DVDVideoSoft Ltd.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 46.0.2490.86 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6904.2028 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
High-Definition Video Playback (HKLM-x32\...\{237CCB62-8454-43E3-B158-3ACD0134852E}) (Version: 7.1.13400.42.0 - Nero AG) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.0.1006 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.0.1037 - Intel Corporation)
Java 8 Update 31 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
McAfee Virtual Technician (HKLM-x32\...\McAfee Virtual Technician) (Version: 7.1.0.2483 - McAfee, Inc.)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.0.61118.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 42.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 42.0 (x86 en-US)) (Version: 42.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 42.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Multimedia Card Reader (HKLM-x32\...\{9F0A32A5-4EBF-4B9D-A3CD-31579F2E1400}) (Version: 1.4.915.1 - Fitipower) Hidden
Multimedia Card Reader (HKLM-x32\...\InstallShield_{9F0A32A5-4EBF-4B9D-A3CD-31579F2E1400}) (Version: 1.4.915.1 - Fitipower)
Nero BackItUp 10 (HKLM-x32\...\{68AB6930-5BFF-4FF6-923B-516A91984FE6}) (Version: 5.6.11000.11.100 - Nero AG)
Nero Burning ROM 10 (HKLM-x32\...\{7A5D731D-B4B3-490E-B339-75685712BAAB}) (Version: 10.2.11000.12.100 - Nero AG)
Nero BurnRights 10 (HKLM-x32\...\{943CFD7D-5336-47AF-9418-E02473A5A517}) (Version: 4.2.10300.0.102 - Nero AG)
Nero CoverDesigner 10 (HKLM-x32\...\{FCF00A6E-FB58-477A-ABE9-232907105521}) (Version: 5.2.10700.7.100 - Nero AG)
Nero DiscSpeed 10 (HKLM-x32\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.2.10300.1.100 - Nero AG)
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.2.11100.12.100 - Nero AG)
Nero InfoTool 10 (HKLM-x32\...\{F412B4AF-388C-4FF5-9B2F-33DB1C536953}) (Version: 7.2.10300.5.100 - Nero AG)
Nero MediaHub 10 (HKLM-x32\...\{1F7FB68F-52F6-46A3-B42F-38CE46295AE5}) (Version: 1.2.12300.27.100 - Nero AG)
Nero Multimedia Suite 10 (HKLM-x32\...\{277C1559-4CF7-44FF-8D07-98AA9C13AABD}) (Version: 10.5.10500 - Nero AG)
Nero Recode 10 (HKLM-x32\...\{8ECEC853-5C3D-4B10-B5C7-FF11FF724807}) (Version: 4.8.10400.3.100 - Nero AG)
Nero RescueAgent 10 (HKLM-x32\...\{E337E787-CF61-4B7B-B84F-509202A54023}) (Version: 3.2.10600.7.100 - Nero AG)
Nero SoundTrax 10 (HKLM-x32\...\{E1EE5339-5D32-458F-BAAB-B19F6301BCE2}) (Version: 4.8.10200.1.100 - Nero AG)
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.2.11100.10.100 - Nero AG)
Nero Update (HKLM-x32\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0018 - Nero AG)
Nero Vision 10 (HKLM-x32\...\{9A4297F3-2A51-4ED9-92CA-4BCB8380947E}) (Version: 7.2.14700.9.100 - Nero AG)
Nero WaveEditor 10 (HKLM-x32\...\{EDCDFAD5-DF80-4600-A493-E9DAD6810230}) (Version: 5.8.10400.2.100 - Nero AG)
PDF Settings CS5 (HKLM-x32\...\{A78FE97A-C0C8-49CE-89D0-EDD524A17392}) (Version: 10.0 - Adobe Systems Incorporated) Hidden
PowerDVD DX (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.5424 - CyberLink Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5953 - Realtek Semiconductor Corp.)
Roxio Easy CD and DVD Burning (HKLM-x32\...\{537BF16E-7412-448C-95D8-846E85A1D817}) (Version: 10.3 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.0 - Roxio) Hidden
Sansa Updater (HKCU\...\Sansa Updater) (Version: 1.313 - SanDisk Corporation)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skins (HKLM-x32\...\{20AE5481-1D87-5BAA-A18E-176953166A1D}) (Version: 2010.0517.1742.29870 - ATI) Hidden
Sonic CinePlayer Decoder Pack (HKLM-x32\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.3.0 - Sonic Solutions) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 0.9.8.296.g91f68827 - Spotify AB)
System Requirements Lab (HKLM-x32\...\SystemRequirementsLab) (Version:  - )
THX TruStudio PC (HKLM-x32\...\{010A785B-F920-4350-821B-6309909C20BB}) (Version: 1.0 - Creative Technology Limited)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VD64Inst (HKLM\...\{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 37%
Total physical RAM: 6071.08 MB
Available physical RAM: 3814.25 MB
Total Virtual: 12140.35 MB
Available Virtual: 9775.32 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:921.79 GB) (Free:815.3 GB) NTFS

========================= Users: ========================================
User accounts for \\BEAST

Administrator            Guest                    Kristopher               


**** End of log ****


Edited by hamluis, 25 November 2015 - 01:10 PM.


#4 dc3

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Posted 22 November 2015 - 01:21 PM

 
 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found, please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
 
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of this tutorial.
 
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off.  Do not use a host website to post this.  I will not download anything to my computer unless I know exactly what it contains.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 GardenGuy2

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Posted 23 November 2015 - 07:21 AM

The log is gigantic.  I thought that I had posted it yesterday, but I guess it didn't work.  I'll try again today.



#6 dc3

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Posted 23 November 2015 - 08:49 AM

At the bottom of my last post I suggested that this log could be very large.  I also suggested breaking this log into smaller pieces to post the log.

 

Did the log state that there were corrupt files which could not be repaired?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 GardenGuy2

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Posted 23 November 2015 - 08:25 PM

I think it did say something like there were corrupt files which could not be repaired.  It definitely said that there was something that could not be repaired.



#8 GardenGuy2

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Posted 23 November 2015 - 09:04 PM

This file is gigantic.  I've split it into 8 parts and even one of those parts is too big too post.  Any idea what is the maximum number of characters I'm allowed in a post?

 

Thank you.



#9 dc3

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Posted 24 November 2015 - 09:27 AM

Go to Microsoft Stupport and scroll down to the section for Windows 7 and download the Update Readiness Tool, choose the proper version (32-bit, 64-bit) for your operating system.  Install it and run it.

 

When you are finished rerun the sfc /scannow scan and post the results in your topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 GardenGuy2

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Posted 25 November 2015 - 12:22 PM

When I try to install the Update Readiness Tool I get the message "Installer encountered an error:0xc8000247".  This gave me the idea to run a Windows Update.  When I try to run it, I get the message "Windows Update cannot currently check for updates because the the service is not running.  You may need to restart your computer."  When I go to msconfig, I see that the Windows Update service is selected.  When I go to the "Services" control panel, I see that Windows Update is Started and that the startup type is Automatic.



#11 dc3

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Posted 25 November 2015 - 12:39 PM

In the System Configuration did you check the dependencies to make sure they are working properly? 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 GardenGuy2

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Posted 25 November 2015 - 07:13 PM

I don't know how to do this.



#13 GardenGuy2

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Posted 26 November 2015 - 06:23 AM

OK.  I think I see what you mean.  The dependent services do seem to be running.



#14 dc3

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Posted 26 November 2015 - 10:31 AM

A picture being worth a thousand words... does this help?  I chose this particular service because it has several dependencies.

 

dns_zpsl0xe8u3d.png


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 GardenGuy2

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Posted 27 November 2015 - 02:28 PM

I finally fixed my problem.  I don't remember the details, but somehow I found a related item on a website.  What I did was disable "Intel Rapid Storage Technology" using msconfig and suddenly everything is working beautifully.

 

Thank you for all of your help.  I think without it, I would not have stumbled upon the solution.






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